Exterior

Reviews of Hampton Inn & Suites Jekyll Island

2.5 out of 5
Hampton Inn & Suites Jekyll Island
200 S Beachview Dr, Jekyll Island, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 546 out of 1000 reviews" "
Rating 8 - Good. 252 out of 1000 reviews" "
Rating 6 - Okay. 108 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

John or vickie, abingdon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Marjolein

Travelled with partner
Liked: Cleanliness, staff & service
Great location to the beach.
Stayed 1 night in Mar 2024
Response from Rena on 21 May 2024
Thank you for your feedback and for highlighting our great location near the beach. We're glad you enjoyed this aspect of your stay. However, we noticed your rating suggests there may have been some areas where we could improve. If you have any specific suggestions or concerns, we would love to hear them so we can work on enhancing our guests' experience. We hope to have the opportunity to welcome you back and provide a better stay in the future.

6/10 Okay

Mary Ann

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Rena on 13 May 2024
Thank you for taking the time to rate your recent stay with us. We value all feedback, including ratings without comments. If there's anything specific you feel we could improve upon to enhance your experience in the future, please don't hesitate to reach out to our team. Your satisfaction is important to us, and we hope to have the opportunity to better serve you on your next visit.

6/10 Okay

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
They couldn’t get the keys to work. It took 4 trips to the desk to finally get into my room. But staff felt terrible about it. They had no air vonfutioning up front for some reason so it was bad for them.
Stayed 1 night in May 2024
Response from Rena on 13 May 2024
Thank you for sharing your experience with us, and we apologize for the inconvenience you encountered during your stay. We're sorry to hear about the issue with your room keys and the delay in accessing your room. Please know that we take your feedback seriously, and we will address this with our team to ensure smoother check-in experiences for our guests in the future. We appreciate your understanding and patience, and we're glad to hear that our staff made efforts to assist you despite the challenges they faced. We're also sorry for any discomfort caused by the lack of air conditioning up front. Your feedback helps us improve, and we hope to have the opportunity to provide you with a more seamless and comfortable stay in the future.

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Rena on 6 May 2024
Thank you for the perfect rating! We're delighted to see that you had a wonderful stay with us. If there's anything specific that made your experience enjoyable or if you have any feedback to share in the future, please don't hesitate to let us know. We appreciate your support and hope to welcome you back for another fantastic stay!

10/10 Excellent

Shermeen

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay and would book this hotel again.
Stayed 3 nights in Apr 2024
Response from Rena on 6 May 2024
We're thrilled to hear that you enjoyed your stay with us and that you would choose our hotel again in the future! Providing a pleasant and comfortable experience for our guests is our top priority, and we're delighted that we succeeded in making your stay memorable. Thank you for your positive feedback, and we look forward to welcoming you back for another enjoyable stay soon!

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Love the scenery, the outdoor area is awesome. Perfect place to stay.
Stayed 1 night in Apr 2024
Response from Rena on 6 May 2024
We're thrilled to hear that you loved the scenery and enjoyed our outdoor area during your stay! Providing a perfect place for our guests to relax and enjoy their surroundings is always our goal. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rena on 2 May 2024
Thank you for your perfect rating! We're delighted to see that you had a great experience with us. If there's anything specific you particularly enjoyed about your visit or if there are any suggestions you have for us in the future, please feel free to share. We're here to ensure you have a fantastic experience every time you stay with us!

10/10 Excellent

Lourdes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beach.
Stayed 1 night in Apr 2024
Response from Rena on 29 Apr 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed our great location and the nearby beach during your stay. Providing a convenient and enjoyable experience for our guests is important to us, and we're glad you had a wonderful time. We hope to welcome you back again soon for another fantastic visit!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rena on 26 Apr 2024
Thank you for taking the time to rate your recent stay with us. We're thrilled to see that you had a wonderful experience! We're glad you enjoyed your time here, and we hope it exceeded your expectations. If there's anything specific you loved about your stay or if there's anything we can do to make your next visit even better, please feel free to reach out. We appreciate your feedback and look forward to welcoming you back for another fantastic stay soon.

10/10 Excellent

Iris

Liked: Property conditions & facilities
10/10
Stayed 2 nights in Apr 2024
Response from Rena on 22 Apr 2024
Thank you for taking the time to rate your dining experience with us! We're thrilled to see that you had a perfect 5/5 experience.We're grateful for your patronage and hope to have the pleasure of serving you again soon!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rena on 16 Apr 2024
Thank you for taking the time to rate your experience with us. We're delighted to see that you had a positive stay at [Hotel Name].If there's anything specific you enjoyed about your time with us, or if you have any suggestions for how we can further enhance our guests' experiences, please feel free to reach out. Your feedback is valuable to us as we strive to continuously improve.We hope to have the pleasure of welcoming you back for another excellent stay in the future!

10/10 Excellent

christina

Travelled with family and small children
Liked: Amenities
Stayed 2 nights in Apr 2024
Response from Rena on 16 Apr 2024
Thank you for taking the time to rate your experience with us. We're delighted to see that you had a positive stay at [Hotel Name].If there's anything specific you enjoyed about your time with us, or if you have any suggestions for how we can further enhance our guests' experiences, please feel free to reach out. Your feedback is valuable to us as we strive to continuously improve.We hope to have the pleasure of welcoming you back for another excellent stay in the future!

10/10 Excellent

Lyle, Hampton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility, easy access to the beach, beautiful area. Third time to stay here. Good value.
Stayed 1 night in Apr 2024
Response from Rena on 13 Apr 2024
Thank you for your wonderful review and for being a loyal guest! We're thrilled to hear that you enjoyed your stay with us once again and that you found our facility to be great, with easy access to the beach in our beautiful area.Providing excellent value and a memorable experience for our guests is our top priority, and we're delighted that we could meet your expectations during your third visit. Your continued support means a lot to us, and we're grateful for your kind words.Thank you for choosing to stay with us, and we look forward to welcoming you back for many more enjoyable stays in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

8/10 Good

Sharene

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Rena on 13 Apr 2024
Thank you for taking the time to leave a rating. We appreciate your feedback and are glad to see that you had a positive experience overall during your stay with us.If there are any specific aspects of your stay that you particularly enjoyed or any areas where you believe we can improve, please don't hesitate to let us know. We're committed to providing the best possible experience for our guests, and your feedback helps us in that endeavor.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another great stay in the future.

10/10 Excellent

Shailender

Stayed 3 nights in Mar 2024
Response from Rena on 2 May 2024
Thank you for your perfect rating! We're delighted to see that you had a great experience with us. If there's anything specific you particularly enjoyed about your visit or if there are any suggestions you have for us in the future, please feel free to share. We're here to ensure you have a fantastic experience every time you stay with us!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rena on 13 Apr 2024
Thank you for leaving a perfect rating! We appreciate your feedback and are delighted to see that you had a wonderful experience during your stay with us.If you have any specific feedback or if there's anything we can do to enhance your future visits, please feel free to reach out to us. We're committed to ensuring that you have the best possible stay with us.Thank you for choosing to stay with us, and we look forward to welcoming you back soon for another excellent stay.

10/10 Excellent

Michael, Lincoln

Liked: Cleanliness, amenities, property conditions & facilities
They had everything, a out door sitting area, a large pool, a hot tub and a well stocked bar! Sadly the bar only served hamburgers, chicken fingers and hotdogs! Great access to the beach!
Stayed 1 night in Apr 2024
Response from Rena on 10 Apr 2024
Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed the amenities and facilities we offer at our hotel.We're delighted that you appreciated our outdoor sitting area, large pool, hot tub, and well-stocked bar. Your feedback regarding the food options available at the bar is noted, and we will certainly take it into consideration as we strive to enhance our offerings to better cater to our guests' preferences.We're also glad to hear that you found our hotel to have great access to the beach. Providing convenience and comfort for our guests is a top priority, and we're pleased that our location met your expectations.Thank you again for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Excellent

Nikita

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! I enjoyed my stay
Stayed 3 nights in Mar 2024
Response from Rena on 8 Apr 2024
Thank you for taking the time to rate your experience with us. We're pleased to see that you had a perfect stay.If you have any specific feedback or requests for your future visits, please feel free to share them with us. We're always here to ensure your stay meets your expectations.We look forward to the opportunity to serve you again in the future.

8/10 Good

allen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
First trip to Jekyll Island. Beautiful place to visit
Stayed 3 nights in Mar 2024
Response from Rena on 4 Apr 2024
Thank you for taking the time to leave us a rating. We appreciate your feedback and are glad to see that you had a satisfactory experience during your visit.If you have any specific comments or suggestions on how we can further improve our service or offerings, please don't hesitate to reach out. We're always looking for ways to enhance our guests' experiences.We hope to have the pleasure of serving you again soon!

2/10 Terrible

Cynthia

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Rena on 4 Apr 2024
We regret to learn that your recent experience at our hotel did not meet your expectations. Your feedback is valuable to us, and we would greatly appreciate it if you could provide further details about your stay to help us understand where we fell short and how we can improve.

10/10 Excellent

LaDonna

Stayed 2 nights in Mar 2024
Response from Rena on 22 Apr 2024
Thank you for taking the time to rate your dining experience with us! We're thrilled to see that you had a perfect 5/5 experience.We're grateful for your patronage and hope to have the pleasure of serving you again soon!

10/10 Excellent

Emory

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! Close to everything on the island and transportation was provided by a shuttle if needed. Good size pool that, thankfully, was heated, since it was cooler than we were expecting. Good breakfast, very friendly staff all over. We plan to stay again next time we go to Jekyll.
Stayed 3 nights in Mar 2024
Response from Rena on 1 Apr 2024
Thank you for your wonderful review! We're thrilled to hear that you had a great time during your stay with us and that our property's location, amenities, and services met your expectations.It's fantastic to know that you enjoyed the convenience of our shuttle service, the heated pool, delicious breakfast offerings, and the friendly staff.We can't wait to welcome you back for another enjoyable stay on Jekyll Island! If there's anything else we can assist you with in the meantime, please feel free to reach out.

8/10 Good

kris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel area was very pretty, staff was welcoming and was easy to get to. I appreciated the free shuttle service as well as having a bar with limited bar food available. The room furniture, while clean, was well used and I would have liked daily housekeeping instead of having to request it daily. The bathtub drain did not drain well which made for a slippery floor.
Stayed 5 nights in Mar 2024
Response from Rena on 30 Mar 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel area to be attractive and our staff welcoming. It's great to know that you appreciated the convenience of our free shuttle service and the availability of a bar with limited food options.We apologize for any inconvenience you experienced with the condition of the room furniture and the bathtub drain. Your comments regarding the need for daily housekeeping and maintenance have been duly noted, and we will address them with our team to ensure improvements are made.Your satisfaction is important to us, and we appreciate your valuable feedback as it helps us to identify areas for enhancement. If you decide to stay with us again, please don't hesitate to reach out to us directly, and we will do our best to accommodate your preferences.

8/10 Good

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, nice facility, good coffee!
Stayed 3 nights in Mar 2024
Response from Rena on 30 Mar 2024
Thank you for your feedback! We're pleased to hear that you had a positive experience at our facility and that you found our staff friendly, the facility nice, and the coffee enjoyable. Your satisfaction is important to us, and we appreciate your kind words.If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!

10/10 Excellent

Adrien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rena on 30 Mar 2024
Thank you for your feedback! We're pleased to hear that you had a positive experience during your stay. If you have any specific comments or suggestions you'd like to share with us, please feel free to reach out. We value your input and look forward to welcoming you back in the future!

10/10 Excellent

Becky M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, especially for the price....beautiful grounds and location, friendly front desk....great gym that is better equipped than most. I would definitely go back.
Stayed 1 night in Mar 2024
Response from Rena on 30 Mar 2024
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at our hotel and that you enjoyed our beautiful grounds, convenient location, friendly front desk staff, and well-equipped gym. Your kind words mean a lot to us, and we're delighted to know that you would choose to stay with us again.We look forward to welcoming you back for another fantastic stay in the future! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Fredrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No!
Stayed 2 nights in Mar 2024
Response from Rena on 30 Mar 2024
Thank you for your feedback. If there's anything specific you'd like to share or if you have any concerns or requests, please feel free to let us know. We're here to assist you and ensure you have a great experience.

10/10 Excellent

Chuck

Travelled with family and small children
Great place. Beautiful area. Pool area and hot tub needs redo
Stayed 1 night in Mar 2024
Response from Rena on 30 Mar 2024
Thank you for your positive feedback and for choosing to stay with us. We're delighted to hear that you enjoyed your time at our property and appreciated the beautiful area. Your comments regarding the pool area and hot tub are duly noted, and we appreciate your input.We are continuously looking for ways to improve our facilities, and your feedback helps us identify areas where we can make enhancements. We will certainly take your comments into consideration as we plan for future upgrades.If you have any further suggestions or if there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another great experience in the future!

8/10 Good

won

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think something is wrong with the plumbing because the water smelled like sulphur. The shower/tub diverter was also broken so the water did not flow from the showerhead. Everything else was great. The room was very spacious. The waffle was the best.
Stayed 1 night in Mar 2024
Response from Rena on 26 Mar 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed many aspects of your stay, such as the spacious room and the delicious waffle.We apologize for the issues you experienced with the plumbing, including the sulfur smell in the water and the broken shower/tub diverter. We understand the importance of having a comfortable and functional bathroom during your stay, and we're sorry for any inconvenience caused. We'll promptly address these issues with our maintenance team to ensure they are resolved for future guests.Your feedback is important to us as we continually strive to improve our services and facilities. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Thank you for choosing to stay with us.

8/10 Good

Mary Ann

Stayed 3 nights in Mar 2024
Response from Rena on 16 Apr 2024
Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are glad to see that you had a positive experience overall.If you have any specific feedback or comments you'd like to share with us in the future, please feel free to reach out. Your satisfaction is important to us, and we're committed to continuously improving our services to ensure that all our guests have a comfortable and enjoyable stay.We hope to have the opportunity to welcome you back for another great stay in the future!

10/10 Excellent

William

Stayed 1 night in Mar 2024
Response from Rena on 13 Apr 2024
Thank you for your perfect rating! We're delighted to see that you had a fantastic experience during your stay with us.If there's anything specific you loved about your stay or if there are any areas where we can improve, please feel free to share your feedback with us. Your satisfaction is our top priority, and we're always looking for ways to enhance our guests' experiences.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another excellent stay in the future.

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant and private with easy access to the beach. Nice dinning room with a good range of choices for breakfast
Stayed 1 night in Mar 2024
Response from Rena on 20 Mar 2024
Thank you for sharing your positive feedback with us! We're delighted to hear that you had a pleasant and private experience during your stay, and that you enjoyed the easy access to the beach.Providing a comfortable and convenient experience for our guests is our priority, and we're pleased to know that you found our dining room to be nice and that you enjoyed the variety of breakfast choices available.We truly appreciate your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Rena on 16 Mar 2024
Thank you for leaving a perfect rating! We're thrilled to see that you had a wonderful experience during your stay. If you have any specific feedback or suggestions for improvement in the future, please feel free to share them with us. We're always looking for ways to enhance our guests' experiences, and your input is valuable to us. We hope to have the pleasure of welcoming you back again soon. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Good

Rhett

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property in a beautiful setting, but again, Expedia failed to mention the $75 pet fee on top of what I paid for the room. When you are searching for pet friendly accommodations, this could definitely factor into your choice. Very disappointed. In Expedia. Probably the last time I'll make this booking mistake.
Stayed 1 night in Mar 2024
Response from Rena on 16 Mar 2024
Thank you for your feedback, and we apologize for any inconvenience caused by the undisclosed pet fee. We understand that this unexpected charge may have been frustrating for you. We strive to provide transparent information about our fees, and we'll work with Expedia to ensure that such details are communicated clearly in the future. We appreciate your understanding, and we hope to have the opportunity to welcome you back for a more seamless experience in the future. If you have any further concerns, please don't hesitate to reach out to us directly.

10/10 Excellent

Gerald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a large room, the pool and the hot tub was relaxing and there was a short walk to the beach. We also enjoyed the excellent service at the bar.
Stayed 1 night in Feb 2024
Response from Rena on 8 Mar 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and that you found your room spacious and comfortable. It's great to know that you were able to relax and unwind in our pool and hot tub, and that you found the short walk to the beach convenient.We're also delighted that you enjoyed the excellent service at our bar. Providing outstanding service to our guests is a top priority for us, and we're glad to hear that our team met your expectations.We appreciate you choosing to stay with us and hope to welcome you back for another fantastic stay in the future! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you for your support!

10/10 Excellent

Brittany

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Mike on 4 Mar 2024
Thank you for your perfect rating! We're delighted to hear that you had a satisfactory experience during your stay. Your feedback is valuable to us, and we look forward to welcoming you back for another enjoyable visit in the future.

10/10 Excellent

ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly and knowledgeable staff, private boardwalk to beach, spacious rooms
Stayed 4 nights in Feb 2024
Response from Mike on 4 Mar 2024
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our great location, friendly and knowledgeable staff, private boardwalk to the beach, and spacious rooms. Providing a memorable experience for our guests is our top priority, and we're thrilled that we met your expectations. We hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Outdated, and disappointing
While the hotel was clean, it is very outdated, and in need of updates. Some normal items were missing, such as a suitcase rack, and a clock. Very disappointed in the Hampton, as they are one of my normal go to places to stay, but I do not recommend this one.
Stayed 1 night in Feb 2024
Response from Rena on 27 Feb 2024
We apologize for the disappointing experience you had during your recent stay with us. Your feedback regarding the outdated facilities and missing amenities is valuable to us, and we sincerely apologize for any inconvenience caused. Maintaining a comfortable and up-to-date environment for our guests is important to us, and we regret that we fell short of meeting your expectations.We appreciate your loyalty as a regular guest, and we understand your disappointment with this experience. Please rest assured that we take your comments seriously, and we will address these issues with our team to ensure improvements are made.If you would like to discuss your concerns further or if there's anything we can do to make amends, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Thank you for choosing to stay with us.

6/10 Okay

Amy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk staff seemed bothered that I was there. It was evident that she would have preferred me to not have been there which is a shame because I was happy to be there!
Stayed 2 nights in Feb 2024
Response from Rena on 27 Feb 2024
We apologize for the disappointing experience you encountered with our front desk staff during your stay. Providing excellent customer service is our priority, and it's regrettable to hear that you felt unwelcome. Your feedback is invaluable, and we will address this matter with our team to ensure that all guests are treated with the utmost courtesy and respect.We appreciate your understanding and thank you for bringing this to our attention. If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to restore your faith in our hospitality during your next visit. Thank you for choosing to stay with us.

10/10 Excellent

lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly, very clean and nice with beautiful walkway to the beach , heated pool , hot tub and bar
Stayed 2 nights in Feb 2024
Response from Rena on 27 Feb 2024
Thank you for your feedback! We're thrilled to hear that you enjoyed your stay with us and that you found our staff very friendly, our facilities clean and nice, and our beach walkway beautiful. We're also glad that you were able to take advantage of our heated pool, hot tub, and bar.Your satisfaction is our top priority, and we appreciate your positive comments. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future! Thank you for choosing to stay with us!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rena on 27 Feb 2024
Thank you for your perfect rating! We're delighted to see that you had a great experience during your stay. If you have any feedback or requests for your next visit, feel free to let us know. We look forward to hosting you again in the future!

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 4 nights in Feb 2024
Response from Mike on 27 Feb 2024
Thank you for your feedback! We're glad to hear that you found our place nice during your stay. Providing a comfortable and enjoyable experience for our guests is our top priority.If there's anything specific you enjoyed about your stay or if there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future! Thank you for choosing to stay with us!

8/10 Good

Jeff

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Mike on 27 Feb 2024
Thank you for your rating! We appreciate your feedback and are glad to see that you had a positive experience during your stay. If you have any comments or suggestions for improvement, please feel free to let us know. We strive to provide excellent service to all our guests and hope to welcome you back for another great stay in the future!

10/10 Excellent

Nick

Stayed 2 nights in Mar 2023
Response from Rena on 20 Mar 2024
Thank you for taking the time to rate your experience with us 5/5! We're delighted to see that you had a wonderful time during your visit.Your satisfaction is important to us, and we're thrilled that you had such a positive experience. If you have any feedback or if there's anything specific that stood out to you, please feel free to share.We hope to have the pleasure of welcoming you back for another great experience in the future. If you need any assistance or have any questions, please don't hesitate to reach out to us anytime.

10/10 Excellent

Madison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first vacation with my little family, and because we had a 2 year old and a 8 week old so we were very nervous. My husband and I were presently surprised with how kind everybody was. The food was yummy, the room was nice, and it was in a good location to visit the other parts of the island.
Stayed 1 night in Feb 2024
Response from Rena on 23 Feb 2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that your first vacation with your little family was a success and that you felt welcomed and cared for during your stay. Providing a warm and accommodating environment for our guests, especially families, is always our top priority.We're delighted that you enjoyed the delicious food, found the room comfortable, and appreciated the convenient location to explore other parts of the island. It's great to know that we could contribute to making your family vacation memorable.Your kind words mean a lot to us, and we truly appreciate your feedback. We hope to have the pleasure of welcoming you and your family back for many more enjoyable stays in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you for choosing our hotel for your vacation!

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay and would choose to stay here again.
Stayed 3 nights in Feb 2024
Response from Rena on 23 Feb 2024
Thank you for leaving a perfect rating! We're thrilled to see that you had a wonderful experience during your stay. If you have any specific feedback or suggestions for improvement in the future, please feel free to share them with us. We're always looking for ways to enhance our guests' experiences, and your input is valuable to us. We hope to have the pleasure of welcoming you back again soon. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Gaylia

Stayed 1 night in Feb 2024
Response from Rena on 23 Mar 2024
Thank you for taking the time to rate your recent experience with us. We're delighted to see that you had a positive impression of your visit.Your perfect rating means a lot to us, and we're thrilled that you enjoyed your stay. If there's anything specific you appreciated about your visit or any areas where you feel we could further enhance your experience in the future, please don't hesitate to share your feedback with us.We look forward to welcoming you back again soon for another outstanding stay.

6/10 Okay

Terry, Shepherdstown

Cable service was below average. Limited channels & frequent NO SERVICE (a norm for Dish).
Stayed 3 nights in Feb 2024
Response from Rena on 23 Feb 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with our cable service during your stay. Providing a reliable and enjoyable entertainment experience is important to us, and we regret that we fell short of your expectations in this regard.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Rena on 23 Feb 2024
Thank you for taking the time to leave a rating. We're glad to see that you had a positive experience during your stay. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. We're always striving to provide the best possible experience for our guests, and your input is valuable to us. We hope to have the opportunity to welcome you back again in the future. If there's anything else we can assist you with, please don't hesitate to let us know.