6/10 - Được
Gemma
29/07/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Started off on bad footing. I booked a suite, but when I checked in and got to my room it was a tiny little box. Went back down to reception, was given a different room, an executive room. This was still not right. Back down to reception I go, and a staff member tried to fob me off and said “actually we have just changed the names of our rooms, and that is a junior suite now”, however it was still not the room I paid for. It took for a manager to get involved for me to finally get the room I’d actually booked.
The suite was nice, a good size with good facilities, including a mini fridge, coffee machine and bath. I think I would’ve gone a bit crazy in the smaller room.
One of the nights I was there, there was an alarm. At first I thought it was a fire alarm as there was a noise and red light, but the alarm then stated “an incident has been reported in the building, please listen for further instructions”. This went off four times. I am a solo female traveller in Johannesburg, and this alarm frightened me. I locked both my doors and waited. Nothing ever came from the alarm, no further instructions or a reassurance everything was ok. I asked at breakfast and they said it was probably the smoke detector from the kitchens, but I can’t say I’m convinced. If it was a fire alarm just state that, an “incident” could’ve been anything, and my mind (and heart) was racing.
The breakfast food was ok. Due to the decor (which I loved) the hotel is full of “influencers” filming everything.
Gemma
Lưu trú 3 đêm vào Tháng 7, 2025