Search Hotels Near John Smart House Museum, Medina

"Great place to stay! Super clean! Great staff!"

"I am writing to formally complain about my recent stay at Ramada by Wyndham Cleveland Airport West, 22115 Brookpark Rd, Cleveland, OH 44126, from May 7–12, 2026. Unfortunately, the room conditions were unacceptable. Issues included a noisy air conditioning unit, dirty toilet, broken bathroom exhaust fan, non-working lamp, flickering TV, stained bedding that appeared to contain blood, a door that would not shut properly, and no hangers available for clothing. In addition, the breakfast quality was very poor, with cold eggs and sausages that had to be reheated in the microwave. This was an awful experience from start to finish, especially for a Wyndham-branded property. Based on the conditions we experienced, I can honestly say that I will never stay at this location again."

"The location is nice and room is fine. The room: no hooks for towels, loud noise very early in the morning, the elevator, hallway and room smell like weed. We stayed one night so we tough it out but it should not have to be that way. Customer service: very poor, check in rep wasn't friendly and the next morning we asked about breakfast, she said that we had to pay which we weren’t aware of. When we check in the rep was not friendly and did not inform us anything. She did not do anything for us so we did not have breakfast at the hotel which was disappointing. We would not stay at this hotel again. No one was willing to assist us and at least try to make it right so we would consider coming back next time to give it a second chance. "

"Missed breakfast, should consider extending wkend hrs to end at 10/1030/11am. "

"Very pleasant with all awesome employees. "

"Room had an unpleasant smell, the ceiling plaster was peeling, and there was no remote or alarm clock in the room. The employee who checked us in was very rude and unpleasant. "

"Staff was super nice and when the breakfast had a good spread. Would come back!"

"terrible rooms "

"Our room was filthy. Other than the beds being made (and hopefully changed) and fresh towels, it did not look like our room had been cleaned from the previous occupants. There was also a noticeable odor from the moment you opened the door and each time thereafter. Common areas hadn’t been cleaned or vacuumed in a while either."