2/10 - Tồi
Jason
17/10/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A smelly room and rude management.
When I checked in. It smelled awful; admittedly, I should have told them about that right away, but I was overly optimistic that perhaps the smell would dissipate, plus I had spent the day hiking in Joshua Tree, and was at the property for a concert, so I did not have the time or energy to deal with it. I did not spend any time in the room until I went to sleep. At 1:30 am, the stench awoke me and I was unable to fall back asleep.
I then spent 90 minutes on the phone and waiting for return calls from the management company. The representative told me falsely that they'd help, but nobody ever called me back. I had to pay for a room elsewhere.
The management did not believe my story, basically saying that I lied. They claimed that their housekeeper said it smelled fine before I checked in and that they had somebody smell the room afterwards and it smelled fine then too. I have absolutely no motivation to lie. It's obvious that I am telling the truth--I stayed at a Hilton hotel ten minutes down the road, checking in there at 3 am. They offered to refund me 15%, and did so, but that is not satisfactory. I shouldn't have to pay for 2 rooms one night.
They will not treat you well. Stay elsewhere.
Jason
Lưu trú 1 đêm vào Tháng 10, 2025
