2/10 - Tồi
TIMOTHY
Đi cùng gia đình
04/08/2025
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
My stay at SemaraH Hotel Lielupe was generally enjoyable, with modern facilities, a great spa, and a convenient location near Jurmala Beach, just a short walk away. The rooms were clean, comfortable, and well-equipped, and the breakfast offered a wide variety of delicious options. However, a serious issue significantly impacted my experience.
After checking out at 12:30 PM on August 4, 2025, I realized two hours later that I had left my wireless earbuds in the room. I promptly contacted the hotel to request a search, and within an hour, I was informed that nothing was found. I politely requested to return and check the room myself, as I was certain the earbuds were left there, having not taken them out during my three-day stay. Unfortunately, this request was not accommodated.
Later, I checked my Samsung "Find" app, which showed the earbuds’ last activity at 2:04 PM at the hotel’s location—well after checkout. This strongly suggests they were still in the room or nearby, possibly handled by housekeeping. The lack of follow-up or willingness to investigate further was disappointing, especially given the otherwise high standards of the hotel. This raises concerns about potential theft, which overshadows the positive aspects of my stay.
I urge SemaraH Hotel Lielupe to thoroughly investigate this matter and either return my earbuds or provide appropriate compensation. While the hotel’s amenities and location are excellent, this unresolved issue makes it difficult to fully reco
TIMOTHY
Lưu trú 2 đêm vào Tháng 7, 2025