Khách sạn Kampung Uma

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"Upon arriving at the hotel, the first impression was very positive. The property is beautiful, well-presented, and the staff were welcoming. Check-in was smooth and efficient with no issues at all. The room itself was well-appointed, clean, and comfortable—exactly what you would expect from a hotel at this level. Unfortunately, this is where things began to go wrong. That evening, I discovered there was no hot water. I contacted the front desk, and to their credit, they responded quickly and...

"Such a wonderful property. We loved the view from our room, the aromatherapy in the evening and the quietness of the property. The staff were nice. We had a slight hiccup with a discount but the manager corrected it immediately. That was a really nice gesture. Thank you."

"I cannot say enough about the staff at Macallister Terraces Hotel. When we arrived Sai was very kind and welcoming. He was very knowledgeable of the area and was able to recommend places to eat and visit. Sagor and Jame were always responsive to our needs and kep the property very neat and tidy. Anpa is the evening night clerk. He, too was very helpful and was able to suggest places to visit. Lastly, Liza. Liza ensured that all of our needs, no matter how slight, were met. The hotel itself is...

"Clean room .excellent breakfast. But most of all magnificent staff. Friendly helpful polite and cheerful. Stayed here numerous times and always good"

"Good hotel"

"Yes very good and convenient for us to eat or shop"

"This hotel is well run and well managed, service was professional and friendly. Forgot passport in the safe and manager of the hotel handled it with speed and diligence to safely deliver the passport to the airpot so I could make the flight. what more needs to be said."

"Not a great experience, room was dirty , room safes did not work , terrible sound proofing, very outdated and not a pleasant stay"

"Well maintained property. Good location with lots of food options and transport connections. "

"Very comfortable room. Staff were helpful. We would have liked more help from the restaurant when it came to my wife's need for gluten free food. We tried to have dinner there one night and were offered only one choice which would have been a very basic meal. For breakfast my wife was informed by the staff that "all bread is gluten free", it's not! I would have thought that being part of the Shangri-La group, your staff and kitchen could do better here. Otherwise we had a good stay"

"Good place to stay"

"Clean room, breakfast was good n lots of varieties. "

"Staff weren’t eager to help Pool QR codes didn’t work No one ever attending the pool bar Food so expensive Tv didn’t work in the room"