2/10 - Tồi
Sergii
Đi cùng gia đình
05/01/2026
Không thích: Sạch sẽ
We chose this hotel since it was offered at a good price on Expedia and had mostly positive reviews.
We arrived about ten minutes early from the check-in time and the person at the front desk immediately gave us the keys, which we appreciated. However, when we entered the room, it was completely not ready for guests: the bed linen was crumpled up and scattered across the floor, the room appeared extremely messy and very unclean.
What was the most upsetting part was discovering visible urine stains on the mattresses and a strange bad smell coming from the sofa. This was truly disgusting. I recorded a video of the condition of the room:
https://drive.google.com/file/d/1muWpnInICRA_RIQhPH5Li_9J1qqpKxld/view?usp=drivesdk
We immediately went back to the front desk and reported this to the manager. He did not apologize and simply told us we would have to wait for the room to be cleaned because they had no other rooms available.
While we're sitting near our room, very disappointed and unsure what to do, we overhear the manager instructing the housekeeping staff to clean our room. The maids then began complaining loudly and swearing, blaming the manager for poor planning and the guests for not wanting to wait. This continued even after they reached our floor.
After that we moved to other hotel. Sadly our reservation was non refundable.
Sergii
Lưu trú 1 đêm vào Tháng 1, 2026
