2/10 - Tồi
Rajbinder
Đi cùng gia đình
03/09/2025
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Dissaponting:
Room: given partial sea view despite booking sea view, told no other rooms available apart from one costing extra per night.
Breakfast: the food options for vegetarians was very limited. We spoke with the customer relations person and she suggested we should eat fruit and vegetables. And she also didn't know what hashbrowns were. She asked us what we usually eat and when we told her she said oh you mean English breakfast, we dont do that here.
Cleanliness: cleaners kept trying to access our room to clean when it was still early in the morning, this was with and without the "do not disturb" sign on the front door. Only partially cleaned our room. The floors were always dirty and clearly weren't broomed or vacuumed.
Room Facilities: items were also broken in the room such as the bedside lamp, the sink plug hole, the door handle of the main bedroom, and the kitchen area although appearing tidy was not finished to a good standard, there were gaps around the units and under the backsplash and we saw bugs accessing the back of the cupboards as a result. The AC in the bedroom didn't get cold enough. You could only feel the AC if standing directly under it. We tried to watch TV some evenings and all the channels were either in German or Croatian, so tvs were usless to us.
Staff: some were friendly but they didnt really seem accommodating. No manager on site to complain to.
Rajbinder
Lưu trú 6 đêm vào Tháng 8, 2025
