B&B in Katana

"This is still a great hotel; however, the last two times I have stayed there, I have had trouble getting into my room before 3pm. Also, the halls outside the rooms are now reeking of cigarette smoke. I can no longer give this hotel five stars, unfortunately."

"All good"

"Extremely helpful staff. Helped me with all my requests and were wonderful. Room was clean and bed was very comfy. Loved our room. The bar up on the rooftop is awesome."

"DO NOT STAY HERE. The hotel is still under construction. As a result we heard drills and hammering until after 1am. Phone not connected. Wifi passwords all confused and no one to help. After 2hrs sleep as we had an early flight, I informed the staff at checkout of poor quality stay. They agreed about noise from builders and said others had complained. I asked for manager to folllow up- Nothing!!! I asked Expedia to follow up- and they denied any building going on. Plain lying!!! How disgusting to treat customers this way. AVOID THIS HOTEL IF YOU WANT TO SLEEP!!! "

"everything perfectly good"

"Friendly staff, good room, pool and airport pickup service"

"Very well appointed hotel, comfortable rooms, good health facilities and spa, really nice breakfast, but the nicest thing was the staff... friendly, helpful, polite and engaging "

"Good"

"The staff at this hotel are exceptional; I've never encountered such helpful service during my travels through over 30 countries. They go above and beyond to assist. When I booked a car and the driver was delayed, the staff quickly ordered another one through their phone and guided the driver exactly where to go. Despite being a little late for our intercity train, their support was outstanding—they even texted me to confirm I boarded the train. I didn’t miss it. That’s how caring they are. They are truly some of the best staff in the world.😍😍"