Khách sạn Kawangkoan

"The breakfast was just okay, not much variety, and only one protein choice, usually fried. The customer service wasn't great either, and I didn't feel like I got my money's worth. On my last day, they suddenly gave me a menu and said I could pick something if I didn't like what was available. I was there for four days and never got that option before. I guess it was their last attempt to fix things, but it was too little, too late."

"What a grand lobby, in its day this must have been magnificent. Rooms are tired, staff were very helpful."

"First: Extra friendly and helpful staff! Good location near seaside restaurants and shopping malls. Good breakfast. But 1. Safety box didn't work before and after repairing 2. You had to tell reseption if you wanted to go to swimming pool, because it was locked. Waiting every day somebody to come and open the door. 3. We got somebody elses laundry and some of ours were missing. Found later. 4. The elevator didn't work properly. It left us too high and we had to jump out. Out of order in last...

"The staff at Best Western The Lagoon Manado were excellent. Sonya / David and their team made sure to give us the utmost attention and care beyond our expectations. They truely deserve a commendation. However, the hotel pool bar currently isn't operational (it would be nice if it was). Also, some of the windows on our room were not sound-proofed properly and as a result we were often awoken in the middle of the night by loud noises from the outside. Perhaps the windows could do a revamp."

"I used to stay in this hotel several years ago but my recent stay was not as good as I remembered . The room was not as clean as it’s supposed to be, the bathroom and sink were dirty and full of stains. The towel looks dingy. The breakfast buffet is okay. The staff was very nice and so helpful."

"Vicino al centro commerciale. Hotel pulito e staff ok Non posso valutare la colazione perché avevo l'aereo all'alba "

"No problems at all! I've stayed here a few times by now and the best part is the consistency. It'll be a comfortable stay every time."

"Les chambres étaient bien, lits confortables. Par contre au restaurant, c’est l’enfer, on a attendu 2h30 pour un spaghetti et 45 min pour un coke. Il y en a, après 2h30 ont quitté le restaurant car ils n’ont pas été servi. Nous étions juste 2 tables (2 personnes et nous une table de 6)…"

"Reception staff have limited English and took almost an hour to check us in as they were unable to find our booking in the system despite presenting the Expedia booking confirmation to them. Bed sheets were stained and there is a club nearby which doesn’t stop making loud music so you don’t get any sleep "