Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 552/1001 nhận xét" "
10 - Xuất sắc
552
Đánh giá 8 - Tốt. 228/1001 nhận xét" "
8 - Tốt
228
Đánh giá 6 - Được. 103/1001 nhận xét" "
6 - Được
103
Đánh giá 4 - Kém. 62/1001 nhận xét" "
4 - Kém
62
Đánh giá 2 - Tồi. 56/1001 nhận xét" "
2 - Tồi
56
9,0/10
Sạch sẽ
8,8/10
Nhân viên & dịch vụ
8,4/10
Tiện nghi, dịch vụ
8,6/10
Điều kiện & cơ sở vật chất nơi lưu trú
8,6/10
Thân thiện với môi trường
Nhận xét
10/10 - Xuất sắc
Anthony
28/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Anthony
Lưu trú 4 đêm vào Tháng 5, 2024
Rooms Operations Manager trả lời vào 29/05/2024
Dear Anthony, Your generous rating truly made our day! At Delta Hotels Grand Okanagan Resort, we are dedicated to providing every guest with a great experience, and we are thrilled to have exceeded your expectations during your stay. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Frederick Bussieres, Rooms Operations Manager
10/10 - Xuất sắc
Hafiz
25/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hafiz
Lưu trú 2 đêm vào Tháng 5, 2024
Rooms Operations Manager trả lời vào 26/05/2024
Dear Hafiz, Thank you for this kind rating. We always work hard to provide a high-quality experience for all our guests, so it's nice to hear that you had an enjoyable stay at Delta Hotels Grand Okanagan Resort. We'd love to host you again someday for another great visit.Frederick BussieresRooms Operations Manager
10/10 - Xuất sắc
Cydney
Khách đi công tác
24/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing stay, worth the extra $ for me. Staff was outstandingly professional and understanding!
Cydney
Lưu trú 1 đêm vào Tháng 5, 2024
Rooms Operations Manager trả lời vào 25/05/2024
Dear Cydney, Your kind comments and excellent rating are greatly appreciated by all of us here at Delta Hotels Grand Okanagan Resort. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Frederick BussieresRooms Operations Manager
10/10 - Xuất sắc
Harleen
22/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Harleen
Lưu trú 2 đêm vào Tháng 5, 2024
Rooms Operations Manager trả lời vào 24/05/2024
Dear Harleen, Your generous rating truly made our day! At Delta Hotels Grand Okanagan Resort, we are dedicated to providing every guest with a great experience, and we are thrilled to have exceeded your expectations during your stay. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Frederick Bussieres, Rooms Operations Manager
10/10 - Xuất sắc
Amanda
Đi cùng gia đình
21/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautifully maintained hotel with great pool area for families. Only short coming was when we called the front desk to request a late check out they said they couldn’t do it. Moments later we logged in to their app to request it via that option. Within moments the AI Bot confirmed they would be happy to accommodate a late check out. Not sure how the app could accommodate us better than the in-person employee working the front desk? It worked out but suggest Delta align their in person service to what they provide via their app. This was a time waster - should have gone to the app first I guess…who knew?!
Amanda
Rooms Operations Manager trả lời vào 23/05/2024
Dear Amanda, Thank you for the review of your stay at Delta Hotels Grand Okanagan Resort. We are pleased you enjoyed our well-maintained property and refreshing pool area. However, we genuinely regret the inconvenience you experienced regarding late checkout. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We are happy you enjoyed your overall time with us, and we look forward to welcoming you back soon.Frederick BussieresRooms Operations Manager
2/10 - Tồi
Sara, Richmond
21/05/2024
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
My Problem is with Expedia because you put us in a handicap room in low floor which was very dark
Sara
Lưu trú 2 đêm vào Tháng 5, 2024
Rooms Operations Manager trả lời vào 22/05/2024
Dear Sara, Thank you for choosing to visit our resort. We regret not meeting your expectations and please accept our apologies for the inconvenience you had in the room assigned to you. We appreciate your feedback, and we hope you will give us another opportunity to provide you with a much-improved stay.Frederick BussieresRooms Operations Manager
8/10 - Tốt
Kurosh
Đi cùng gia đình
19/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very friendly and helpfull staff
Kurosh
Lưu trú 2 đêm vào Tháng 5, 2024
Rooms Operations Manager trả lời vào 20/05/2024
Dear Kurosh, It was a pleasure to welcome you to Delta Hotels Grand Okanagan Resort! Thank you for mentioning how much you enjoyed our hospitality. We are devoted to creating memorable visits for our guests; therefore, we are happy this was your experience. We loved having you as our guest, and we hope to see you soon. Frederick Bussieres, Rooms Operations Manager
10/10 - Xuất sắc
Laticia
Đi theo nhóm
19/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great property, in a prime location
Laticia
Lưu trú 2 đêm vào Tháng 5, 2024
Rooms Operations Manager trả lời vào 20/05/2024
Dear Laticia, We truly appreciate you taking the time to share your experience at Delta Hotels Grand Okanagan Resort. It is wonderful to hear that you enjoyed your time with us and found our hotel to be nice. Our location by the Okanagan Lake is indeed something we take pride in, and we are delighted it made your visit even more memorable. Thank you for being our guest. We look forward to serving you again soon. Frederick Bussieres, Rooms Operations Manager
4/10 - Kém
Tyler
Đi theo nhóm
19/05/2024
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Over priced, very dated rooms. Okay service
Tyler
Lưu trú 1 đêm vào Tháng 5, 2024
Rooms Operations Manager trả lời vào 20/05/2024
Dear Tyler, Thank you for taking the time to leave your valuable feedback for us. We apologize for not meeting all of your expectations, especially regarding the overall look and condition of our resort. We will gladly share your feedback with the appropriate individuals as we plan for the future. We also regret to learn that you were disappointed with the rate of your visit; however, we would like to let you know that we work to keep our pricing competitive with other properties in the area. Thank you for choosing to stay with us; we hope you will consider us again the next time you are in the area. Frederick Bussieres, Rooms Operations Manager
10/10 - Xuất sắc
jennifer
Đi theo nhóm
25/04/2024
Great location.
jennifer
Lưu trú 2 đêm vào Tháng 4, 2024
Rooms Operations Manager trả lời vào 26/04/2024
Dear Jennifer, Thank you for choosing Delta Hotels Grand Okanagan Resort for your recent stay in Kelowna. We were thrilled to hear that our prime location on Okanagan Lake was a highlight of your trip. Knowing we exceeded your expectations and contributed to a perfect stay is truly rewarding for our team. We appreciate your kind feedback and look forward to welcoming you back again soon.Frederick Bussieres, Rooms Operations Manager
10/10 - Xuất sắc
Waldemar
23/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Waldemar
Lưu trú 3 đêm vào Tháng 4, 2024
Rooms Operations Manager trả lời vào 25/04/2024
Dear Waldemar, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Delta Hotels Grand Okanagan Resort. We look forward to welcoming you back on your next visit!Frederick BussieresRooms Operations Manager
10/10 - Xuất sắc
Harinder
23/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Harinder
Lưu trú 1 đêm vào Tháng 4, 2024
Rooms Operations Manager trả lời vào 24/04/2024
Dear Harinder, Knowing you enjoyed every aspect of your stay at Delta Hotels Grand Okanagan Resort is why we do what we do. Thank you for taking the time to leave your generous rating. We look forward to seeing you again whenever your travels bring you back to Kelowna. Frederick Bussieres, Rooms Operations Manager
10/10 - Xuất sắc
Michaela
21/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Enjoyed a room on the 8th floor overlooking the marina. Beautiful bathroom, clean spacious room and lovely room service options. Pool was great. Location is excellent for walking along the boardwalk and visiting local restaurants.
Michaela
Lưu trú 2 đêm vào Tháng 4, 2024
Rooms Operations Manager trả lời vào 23/04/2024
Dear Michaela, Thank you for highlighting the various wonderful aspects of your flawless stay. Creating exceptional experiences for our guests is our passion, and it is incredibly rewarding to know we have achieved that goal. Your satisfaction means a lot to us, and our entire team at Delta Hotels Grand Okanagan Resort truly appreciates you for taking the time to recognize our efforts with your kind words and perfect rating. We look forward to welcoming you back for another enriching visit in the future. Frederick Bussieres, Rooms Operations Manager
10/10 - Xuất sắc
Robert
21/04/2024
Robert
Lưu trú 1 đêm vào Tháng 4, 2024
Rooms Operations Manager trả lời vào 11/05/2024
Dear Robert, Thank you for taking the time to leave your perfect rating. Knowing you enjoyed every aspect of your stay at Delta Hotels Grand Okanagan Resort is why we do what we do! It was an absolute pleasure hosting you, and we are glad to have exceeded your expectations. We look forward to seeing you again whenever your travels bring you back to the area. Frederick Bussieres, Rooms Operations Manager
10/10 - Xuất sắc
Veerinder
19/04/2024
Veerinder
Lưu trú 1 đêm vào Tháng 4, 2024
Rooms Operations Manager trả lời vào 10/05/2024
Dear Veerinder, Your generous rating truly made our day! At Delta Hotels Grand Okanagan Resort, we are dedicated to providing every guest with a great experience, and we are thrilled to have exceeded your expectations during your stay. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.Frederick Bussieres, Rooms Operations Manager
10/10 - Xuất sắc
Tyler
13/04/2024
Tyler
Lưu trú 2 đêm vào Tháng 4, 2024
Rooms Operations Manager trả lời vào 15/04/2024
Dear Tyler, We appreciate your generous rating of Delta Hotels Grand Okanagan Resort. Our team is committed to crafting unforgettable experiences for our guests, and we are delighted to have made a positive impression on you. Thank you for choosing to stay with us during your time in Kelowna. We look forward to welcoming you back soon.Frederick Bussieres, Rooms Operations Manager
8/10 - Tốt
Hyokyoung
Đi cùng gia đình
11/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Best location in Kelowna!!
Also they allowed early check in which is so much comfort for my trip!!
Having EV car charging option was great!!
Hyokyoung
Lưu trú 1 đêm vào Tháng 3, 2024
Rooms Operations Manager trả lời vào 13/04/2024
Dear Hyokyoung, Thank you for being our guest at Delta Hotels Grand Okanagan Resort. We are pleased to hear that you had an enjoyable experience with us. Our location on Okanagan Lake is indeed one of our greatest assets, and we are delighted that you could make the most of it. Furthermore, we are glad our team could accommodate your early check-in, allowing you to settle in comfortably and make the most of your time exploring Kelowna. It is also nice to hear that you were able to take advantage of the EV charging, reflecting our commitment to sustainability. It was a pleasure hosting you, and we look forward to welcoming you back.Frederick Bussieres, Rooms Operations Manager
10/10 - Xuất sắc
Mandeep
10/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Mandeep
Lưu trú 1 đêm vào Tháng 4, 2024
Rooms Operations Manager trả lời vào 11/04/2024
Dear Mandeep, Thank you for your recent stay at the Delta Hotels Grand Okanagan Resort and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Kelowna. We enjoyed having you as our guest, and we hope to see you again soon. Frederick Bussieres,Rooms Operations Manager
10/10 - Xuất sắc
Karrie
09/04/2024
Karrie
Lưu trú 1 đêm vào Tháng 4, 2024
Rooms Operations Manager trả lời vào 30/04/2024
Dear Karrie, Thank you for being our esteemed guest and for the outstanding rating. We are delighted to learn that you enjoyed your time at Delta Hotels Grand Okanagan Resort and that we exceeded all your expectations. It is truly gratifying to receive such positive feedback. We eagerly await the opportunity to provide you with another exceptional experience soon.Frederick Bussieres, Rooms Operations Manager
10/10 - Xuất sắc
Kimberly, Calgary
Đi cùng thú cưng, Đi cùng bạn đồng hành
09/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had our dog sonit was well set up. Vinyl plank flooring is so nice instead of carpet in rooms. A door knocker would be good so you can let the staff know an animal is inside. The pet fee was steep though. The property is great. The plugs in the room were a little loose. The check in staff were great. Restaurant great.
Kimberly
Lưu trú 3 đêm vào Tháng 4, 2024
Rooms Operations Manager trả lời vào 09/04/2024
Dear Kimberly, Thank you for choosing Delta Hotels Grand Okanagan Resort. We are delighted to hear that our pet-friendly accommodations were well set up for your four-legged companion. We take immense pride in providing a clean and comfortable environment for all of our guests, and we appreciate your recognition of our thoughtful design. Furthermore, we are pleased that you had an enjoyable dining experience at OAK+ CRU and that our front desk associates delivered exceptional service during your stay. We value all of your input and look forward to welcoming you back soon.Frederick Bussieres, Rooms Operations Manager
10/10 - Xuất sắc
Sarah
Đi cùng bạn đồng hành
08/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing staff. Beautiful property. Quiet. Love staying here each time we visit Kelowna
Sarah
Lưu trú 3 đêm vào Tháng 3, 2024
Rooms Operations Manager trả lời vào 09/04/2024
Dear Sarah, Welcome back to Delta Hotels Grand Okanagan Resort. Having you with us is always a pleasure, and we are delighted to consider you a part of our extended family. It brings us great joy to hear that our team consistently provides you with a warm and welcoming experience that feels like home. Your kind words are much appreciated, and we will be sure to share your feedback with all our associates. A beautifully maintained property and tranquil atmosphere are what we strive for, and we are delighted you savored them. Thank you for making us your preferred destination each time you visit. We look forward to seeing you again soon.Frederick Bussieres, Rooms Operations Manager
6/10 - Được
Kamalpreet
08/04/2024
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Kamalpreet
Lưu trú 1 đêm vào Tháng 4, 2024
Rooms Operations Manager trả lời vào 09/04/2024
Dear Kamalpreet, Thank you for choosing us and taking the time to leave a rating. We hope that you enjoyed your overall visit. However, we want to exceed each of your expectations every time you stay with us, so please accept our apologies if there were any concerns you had during your time with us. We value your business and hope to have the opportunity to welcome you back to our hotel.Frederick Bussieres, Rooms Operations Manager
10/10 - Xuất sắc
frank
08/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent weekend at Delta Okanagan Resort. Rooms have been updated and the hotel restaurant was very good!
Would definitely recommend this hotel to others!
frank
Lưu trú 3 đêm vào Tháng 4, 2024
Rooms Operations Manager trả lời vào 09/04/2024
Dear Frank, Thank you for sharing your experience at Delta Hotels Grand Okanagan Resort. We are pleased to have provided you with an excellent weekend getaway, and it is nice to know that you appreciated our renovated accommodations and enjoyed dining at OAK + CRU. Your recommendation means a lot to us. We enjoyed hosting you, and we look forward to continuing to be your hotel of choice when your plans bring you back to Kelowna.Frederick Bussieres, Rooms Operations Manager
6/10 - Được
Dean
Đi cùng gia đình
07/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location. Hotel pool, facilities are a bit dated. Rooms are small and basic.
Dean
Lưu trú 3 đêm vào Tháng 4, 2024
Rooms Operations Manager trả lời vào 07/04/2024
Dear Dean, We appreciate you being our guest and sharing your observations. While we are glad you recognized our prime location in the heart of Boston, we regret that you felt some of our property amenities needed updating and that your stay was not entirely satisfactory. Your feedback is invaluable to us, and we will ensure it reaches the right individuals for future improvements. Continuous enhancement of our guests' experiences is our priority, and we look forward to the opportunity to welcome you back so we can ensure you have the flawless visit you deserve.Frederick Bussieres, Rooms Operations Manager
10/10 - Xuất sắc
Curtis
05/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very beautiful venue. Extremely friendly and helpful staff. The spa was amazing
Curtis
Lưu trú 1 đêm vào Tháng 4, 2024
Rooms Operations Manager trả lời vào 06/04/2024
Dear Curtis, Thank you for your review of Delta Hotels Grand Okanagan Resort. Nestled in the heart of wine country with breathtaking views of Okanagan Lake, we offer a unique experience for all our guests. Therefore, we are delighted that you found relaxation and rejuvenation at the Damara Day Spa and appreciated the courteous service provided by our associates. Creating memorable experiences is our utmost priority, and we are happy to have succeeded in doing so during your stay. Thank you for being our guest. We look forward to your next visit. Frederick Bussieres, Rooms Operations Manager
10/10 - Xuất sắc
Matthew
Đi cùng gia đình
02/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful hotel and it being pet friendly was excellent
Matthew
Lưu trú 1 đêm vào Tháng 4, 2024
Rooms Operations Manager trả lời vào 03/04/2024
Dear Matthew, At Delta Hotels Grand Okanagan Resort, we truly value the significance of the little details that contribute to an exceptional stay. From our thought-out decor to our intuitively appointed accommodations, our focus is to create an atmosphere of relaxation for our guests. Therefore, we are glad to learn that our beautiful property has made such a positive impression on you. We also appreciate you mentioning to future visitors that we are a pet-friendly hotel, as we always strive to cater to the needs of all our guests, including their beloved furry companions. Thank you for making us a part of your travels. We look forward to your next visit. Frederick Bussieres, Rooms Operations Manager
10/10 - Xuất sắc
Aaron
30/03/2024
Aaron
Lưu trú 1 đêm vào Tháng 3, 2024
Rooms Operations Manager trả lời vào 20/04/2024
Dear Aaron, On behalf of our team at Delta Hotels Grand Okanagan Resort, thank you for the outstanding rating. We are delighted that your time at our hotel exceeded expectations, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Frederick Bussieres, Rooms Operations Manager
10/10 - Xuất sắc
Kelly, Oakville
29/03/2024
Kelly
Lưu trú 1 đêm vào Tháng 3, 2024
Rooms Operations Manager trả lời vào 19/04/2024
Dear Kelly, Thank you for the outstanding rating. We are delighted that, from check-in through check-out, we were able to provide you with a great stay at Delta Hotels Grand Okanagan Resort. We look forward to your return and wish you all the best with your future travels.Frederick Bussieres, Rooms Operations Manager
8/10 - Tốt
Leigh
28/03/2024
Leigh
Lưu trú 2 đêm vào Tháng 3, 2024
Rooms Operations Manager trả lời vào 17/04/2024
Dear Leigh, Thank you for choosing Delta Hotels Grand Okanagan Resort. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to welcoming you back soon.Frederick Bussieres, Rooms Operations Manager
8/10 - Tốt
Larnito
27/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Larnito
Lưu trú 1 đêm vào Tháng 12, 2023
Rooms Operations Manager trả lời vào 29/03/2024
Dear Larnito, We are delighted you enjoyed your stay at Delta Hotels Grand Okanagan Resort. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to our area.Frederick BussieresRooms Operations Manager
10/10 - Xuất sắc
Andy, Brantford
27/03/2024
Andy
Lưu trú 1 đêm vào Tháng 3, 2024
Rooms Operations Manager trả lời vào 29/03/2024
Dear Andy, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Delta Hotels Grand Okanagan Resort.Frederick BussieresRooms Operations Manager
8/10 - Tốt
Harcharan
21/03/2024
Harcharan
Lưu trú 2 đêm vào Tháng 3, 2024
Rooms Operations Manager trả lời vào 10/04/2024
Dear Harcharan, Thank you for choosing to stay with us and for leaving your rating. We are glad to know that you had a pleasant experience here at Delta Hotels Grand Okanagan Resort. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Frederick Bussieres, Rooms Operations Manager
10/10 - Xuất sắc
Laurel
Đi cùng bạn đồng hành
17/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean rooms, nice hotel
Laurel
Lưu trú 1 đêm vào Tháng 3, 2024
Rooms Operations Manager trả lời vào 18/03/2024
Dear Laurel, Thank you for your kind review. We are delighted that you enjoyed our well-kept accommodations and that your overall experience at Delta Hotels Grand Okanagan Resort was a pleasant one. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.Frederick Bussieres, Rooms Operations Manager
10/10 - Xuất sắc
James
16/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
James
Lưu trú 1 đêm vào Tháng 3, 2024
Rooms Operations Manager trả lời vào 18/03/2024
Dear James, We are thrilled you had an excellent stay at Delta Hotels Grand Okanagan Resort, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next stay with us.Frederick Bussieres, Rooms Operations Manager
10/10 - Xuất sắc
Bradley
Đi cùng bạn đồng hành
16/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely location, and space
Bradley
Lưu trú 1 đêm vào Tháng 3, 2024
Rooms Operations Manager trả lời vào 18/03/2024
Dear Bradley, We are delighted that you enjoyed your recent stay at Delta Hotels Grand Okanagan Resort. Thank you for your comments and for highlighting our location in the heart of wine country and on the shores of the beautiful Okanagan Lake. We loved having you as our guest and look forward to your next visit.Frederick Bussieres, Rooms Operations Manager
10/10 - Xuất sắc
Melanie
Đi cùng bạn đồng hành
13/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This has been a birthday special time for me on several occasions. This time when I checked in the lovely young lady Bernice made our stay extra special. When checking in she wished me a lovely stay and i said it already was because it was my birthday. A few minutes after we got in our room Bernice knocked on our door with a lovely birthday dessert and a bottle of wine <3 <3
Well that was just so very sweet and personal. I love staying at this beautiful Resort
Melanie
Lưu trú 1 đêm vào Tháng 3, 2024
Rooms Operations Manager trả lời vào 13/03/2024
Dear Melanie, We are so happy to hear that the Delta Hotels Grand Okanagan Resort has become your go-to spot for celebrating special birthdays. We are especially thrilled that Bernice made your recent stay extra special and her attentiveness sound absolutely delightful. It is these personal touches that truly elevate a guests'experience, and we are so grateful you took the time to share them. We will be sure to pass on your kind words to Bernice. It was a complete delight hosting your stay, and we look forward to welcoming you back soon.Frederick Bussieres, Rooms Operations Manager
10/10 - Xuất sắc
Kamal
12/03/2024
Kamal
Lưu trú 1 đêm vào Tháng 3, 2024
Rooms Operations Manager trả lời vào 02/04/2024
Dear Kamal, Thank you for your fantastic rating. We are delighted to know you loved each and every aspect of our resort. We hope to welcome you back soon to Delta Hotels Grand Okanagan Resort. Frederick Bussieres,Rooms Operations Manager
10/10 - Xuất sắc
Jon
05/03/2024
Jon
Lưu trú 1 đêm vào Tháng 3, 2024
Rooms Operations Manager trả lời vào 06/03/2024
Dear Jon, Thank you for sharing your fantastic rating for Delta Hotels Grand Okanagan Resort. We strive to exceed expectations, and we are thrilled to learn that we managed to hit the mark and provide you with an exceptional visit. It was a genuine pleasure to welcome you as our guest, and we look forward to having you stay with us again.Frederick Bussieres, Rooms Operations Manager
8/10 - Tốt
Kamran
27/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Make sure u get the room in the picture. Even some updated rooms aren't nice. They look old. But after arguing they accommodated me
Kamran
Lưu trú 3 đêm vào Tháng 2, 2024
Rooms Operations Manager trả lời vào 27/02/2024
Dear Kamran, Thank you for choosing Delta Hotels Grand Okanagan Resort and for your high rating. We hope that you had an overall pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing this to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. We look forward to having the opportunity to welcome you back in the future and provide you with an even better stay.Frederick BussieresRooms Operations Manager
10/10 - Xuất sắc
jorge
Đi cùng gia đình
26/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
jorge
Lưu trú 7 đêm vào Tháng 2, 2024
Rooms Operations Manager trả lời vào 27/02/2024
Dear Jorge, Thank you for the generous rating of Delta Hotels Grand Okanagan Resort. We are delighted you enjoyed so much about your stay. Situated in the heart of the wine country and on the shores of the beautiful Okanagan Lake, we love providing our guests with an array of amenities for every traveler. We hope you will come back to see us soon!Frederick BussieresRooms Operations Manager
10/10 - Xuất sắc
Lauren
25/02/2024
Lauren
Lưu trú 6 đêm vào Tháng 2, 2024
Rooms Operations Manager trả lời vào 22/03/2024
Dear Lauren, Thank you for choosing to stay with us and for taking the time to leave your rating. We are thrilled to learn that you had a wonderful experience during your stay at Delta Hotels Grand Okanagan Resort. We look forward to the opportunity to welcome you back on your next visit.Frederick Bussieres, Rooms Operations Manager
4/10 - Kém
Khách đã xác thực
Đi cùng gia đình
24/02/2024
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi phòng
corners of the room had crumbs from the previous guests, on top of the TV candy hanging down and body wash not topped up at all
Khách đã xác thực
Lưu trú 2 đêm vào Tháng 2, 2024
Rooms Operations Manager trả lời vào 25/02/2024
Dear Guest, We want to thank you for choosing us and for taking the time to post your review. We sincerely apologize for the mistakes made when servicing your room. We take our guest's feedback seriously, and we will take the appropriate action to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us in the future, so we can have another opportunity to make your stay exceptional.Frederick BussieresRooms Operations Manager
10/10 - Xuất sắc
Tiffany
23/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff are amazing. Efficient, professional, friendly, knowledgeable, and fast acting. I spoke to several during our stay and with just my room number they knew my booking and attended to any needs we had.
Tiffany
Lưu trú 2 đêm vào Tháng 2, 2024
Rooms Operations Manager trả lời vào 24/02/2024
Dear Tifanny, Thank you for being our guest at Delta Hotels Grand Okanagan Resort. Our goal is to provide every guest with an outstanding experience, and we love knowing we exceeded your expectations. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We hope you will choose us every time your travels bring you to Kelowna!Frederick BussieresRooms Operations Manager
10/10 - Xuất sắc
Tasha
23/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice facility that is close distance to shopping and an assortment of dinning experiences
Tasha
Lưu trú 1 đêm vào Tháng 2, 2024
Rooms Operations Manager trả lời vào 24/02/2024
Dear Tasha, Thank you for choosing Delta Hotels Grand Okanagan Resort during your visit to Kelowna. We love knowing you could take advantage of our resort's great location on Okanagan Lake, offering excellent access to many shopping and dining options. We appreciate your kind remarks, and we look forward to your next stay!Frederick BussieresRooms Operations Manager
4/10 - Kém
Stanley
23/02/2024
Stanley
Lưu trú 3 đêm vào Tháng 2, 2024
Rooms Operations Manager trả lời vào 22/03/2024
Dear Stanley, Thank you for your feedback. We are sorry your recent stay fell short of expectations. We strive to deliver exceptional experiences for all guests, and it disappoints us to learn that we missed the mark. We would love another chance to showcase our usual high standards, and we hope you consider staying with us again. Frederick Bussieres, Rooms Operations Manager
2/10 - Tồi
Michelle
19/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The fire alarm went off at 6:30 am. Then about a half an hour later a person comes on the loud speaker to say it was a flase alarm. Then 10 minutes later again to say it was a false alarm. I spent $300 for 4 hours of sleep.
Michelle
Lưu trú 1 đêm vào Tháng 2, 2024
Rooms Operations Manager trả lời vào 21/02/2024
Dear Michelle, Thank you for taking the time to review our hotel. We apologize for the major inconvenience you experienced when the smoke alarms went off, and that disrupted your sleep. We will convey this appropriately. Thank you again; we hope you will give us another chance to provide you with a wonderful experience and a peaceful, uninterrupted night's sleep.Frederick BussieresRooms Operations Manager
10/10 - Xuất sắc
Alexandria
Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
18/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed one night at Hotel Zed and it was awful. We switched to Delta and got a good nights sleep.
Alexandria
Lưu trú 1 đêm vào Tháng 2, 2024
Rooms Operations Manager trả lời vào 19/02/2024
Dear Alexandria, Thank you for reviewing your stay with us. At Delta Hotels Grand Okanagan Resort, we strive to provide our guests with a comfortable and pleasant stay, and we are delighted to know that we could meet your expectations during your time with us. We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Frederick Bussieres,Rooms Operations Manager
10/10 - Xuất sắc
Rikki
18/02/2024
Rikki
Lưu trú 1 đêm vào Tháng 2, 2024
Rooms Operations Manager trả lời vào 22/03/2024
Dear Rikki, Thank you for taking the time to rate your recent stay. We are thrilled that we exceeded your expectations at Delta Hotels Grand Okanagan Resort, and we look forward to welcoming you back for another exceptional stay.Frederick Bussieres, Rooms Operations Manager"
10/10 - Xuất sắc
Nadia
16/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nadia
Lưu trú 1 đêm vào Tháng 2, 2024
Rooms Operations Manager trả lời vào 18/02/2024
Dear Nadia, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to see that you had such an enjoyable stay at Delta Hotels Grand Okanagan Resort. We'd love to host you again someday for yet another unforgettable visit.Frederick Bussieres,Rooms Operations Manager
10/10 - Xuất sắc
Shane
Đi cùng bạn đồng hành
12/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff and great place to stay
Shane
Lưu trú 1 đêm vào Tháng 2, 2024
Rooms Operations Manager trả lời vào 12/02/2024
Dear Shane, It was a pleasure to welcome you to Delta Hotels Grand Okanagan Resort! Thank you for mentioning how much you enjoyed our hospitality. We are devoted to creating memorable visits for our guests; therefore, we are happy this was your experience. We loved having you as our guest, and we hope to see you soon.Frederick BussieresRooms Operations Manager