Dear Guest,Thank you very much for taking the time to provide us with your valuable feedback. We truly appreciate your input and perspective as it helps us understand where we excel and where we can improve. Warm regards,Guest Relations Manager,Yana Agoren

Dear Guest,We regret that our services did not meet your expectations. We value all feedback and are continuously striving to improve our facilities and services. We take your concerns seriously. We were upset as well that you didn't accept the hotel change for one of our Selectum hotels.Thank you for taking the time to provide your feedback.Warm regards,Guest Relations Manager, Yana Agoren

Dear Mr. Hakkı,Thank you for your feedback. We appreciate the opportunity to address your concerns. We are upset to learn, that you havn't been satisfied eith the hotel service. We have been spoken with you during your stay and learned that a room change was made upon your initial request, and you are currently satisfied with your current accomodation. We have also checked the photos published on Orbitz.com and did not identify any discrepancies. Additionally, we are glad that you have been accepted a compliment from the hotel to your room. We would be gratefull if we had a possibility to assist you in another questions during your stay uppon your request in Asteria Kemer Resort. We strive to provide the best experience for our guests, and we appreciate your understanding and cooperation. Thank you once again for choosing our hotel.Best regards,Guest Relations Manager,Yana Agoren

Değerli misafirimiz, Yusufcan bey,Sizleri ağırlamak bizim için büyük bir mutluluktu. Yüksek değerlendirmeniz için çok teşekkür ederiz!Saygılarımla,Misafir İlişkileri Müdürü,Yana Ağören

Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsAida Karsli Guest Relations Manager

Dear Mr David;First of all, we would like to thank you for your comment that you have taken the time and sent it to us.We form the milestones of our service quality that targets perfection with your feedback and we are progressing rapidly in this direction. In accordance with our understanding of service that targets guest satisfaction, your satisfaction is paramount to us. Your reviews have been shared with the relevant departments and our management. We would like to state that the necessary research and measures will be taken.We hope that you will give us the opportunity to host you again at our hotel and give us the chance to experience you more than an experience you have dreamed of. We hope to see you again at our hotel as soon as possible.RegardsGuest Relations ManagerAida Karsli

Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsAida Karsli Guest Relations Manager

Dear Guest,Thank you for bringing the assessment to our attention. As a result of the interview I held with the team members about the negative experience you have had, we would like to inform you that the necessary measures have been taken to prevent the same situation from occurring again in the future. We would like to thank you once again for the time you have taken to express your thoughts, and we would like to state that your feedback is extremely valuable in terms of the development of our work to continuously improve the quality of our services.Best RegardsGuest Relations ManagerAida Karsli

Dear Guest;We would like to thank you for the point.We hope you will be visiting the Asteria Kemer Resort hotel again in the near future.Best RegardsAida Karsli Guest Relations Manager

Değerli Misafirimiz Hatice hanım;Yorumunuz için teşekkür ederiz, bu güzel yorumun bizleri çok motive ettiğini belirtmek isterim. Yorumunuzun Yönetim ve personelle paylaşıldığına emin olunuz.Umuyoruz Asteria Kemer Resort otelimizi en yakın zamanda tekrar ziyaret edersiniz.SaygılarımlaAida Karslı Misafir İlişkileri Müdürü

Dear Guests Andrey,Fistly, we would like to thank you for your review. You can be sure that all comments, suggestions and complaints are forwarded to our management. We will be very happy to see you again in our hotel.Yours sincerely,Aida Karsli Guest Relations Manager

Dear Guest Angela,Thank you for bringing the assessment to our attention. As a result of the interview I held with the team members about the negative experience you have had, we would like to inform you that the necessary measures have been taken to prevent the same situation from occurring again in the future.As Hotel Management, we attach great importance to cleanliness. During your stay, if you complained to the Guest Relations Department, we could Controle. Guests sometimes hang Do Not Disturb Card on the door and the room is not cleaned. Nobody enters the room when this card hangs on the door. Unfortunately, guests sometimes do not know that. We would like to thank you once again for the time you have taken to express your thoughts, and we would like to state that your feedback is extremely valuable in terms of the development of our work to continuously improve the quality of our services.Best RegardsGuest Relations ManagerAida Karsli

Dear Guest Yung Show;We would like to thank you for the point.We hope you will be visiting the Asteria Kemer Resort hotel again in the near future.Best RegardsAida Karsli Guest Relations Manager

Dear Guest,Thank you for bringing the assessment to our attention. As a result of the interview I held with the team members about the negative experience you have had, we would like to inform you that the necessary measures have been taken to prevent the same situation from occurring again in the future. We would like to thank you once again for the time you have taken to express your thoughts, and we would like to state that your feedback is extremely valuable in terms of the development of our work to continuously improve the quality of our services.Best RegardsGuest Relations ManagerAida Karsli

Dear Guest, First of all, thank you for taking the time to write a comment. It made us very happy that you enjoyed your holiday in our hotel. We will be happy to host you at our hotel again. Let everything be as you wish. Regards Guest Relations Manager Aida Karsli

Dear Guest; We would like to thank you for the point. We hope you will be visiting the Asteria Kemer Resort hotel again in the near future. Best Regards Aida Karsli Guest Relations Manager

Değerli Misafirimiz Aylin Hanım, Öncelikle vakit ayırıp yorum yazdığınız için teşekkür ederiz. Otelimizde geçirdiğiniz tatilin keyfine varmanız bizi çok mutlu etti. Sizi otelimizde tekrar ağırlamaktan mutluluk duyacağız. Her şey gönlünüzce olsun. Saygılarımızla Misafir İlişkileri Müdürü Aida Karslı

Dear Guest; We would love to thank you for your comment. We would like to mention that this nice comment is very motivated us. Make sure that your comment is shared with management and staffs. We hope you will be visiting the Asteria Kemer Resort hotel again in the near future. Best Regards Aida Karsli Guest Relations Manager

Değerli Misafirimiz Elif Betül; Değerlendirme için teşekkür ederiz. Umuyoruz Asteria Kemer Resort otelimizi en yakın zamanda ziyaret edersiniz. Saygılarımla Aida Karslı Misafir İlişkileri Müdürü

LİEBE GAESTE Von jeder gast dıe bewertung ıst für uns sehr wıchtıg. Wır wollen ıhnen mıtteılen Ihre zımmer war dırekt mıt meehrblıck.Und dıe reservıerung war Junior suıt aber wır haben für ıhnen kostenlos dıe noch höhe ıst katogorı famılıen zımmer gegeben. Im zımmer war dıe Betten ortopetık und Qualıtat ıst hoh.Unsere hotel ıst zu zeıt voll und vom gaesten nıemand hand mıt betten eıne problem gesagt.Jeden Abend ım ıtalınıschen a la carte restoran war zwıschen 23:30-00:30 dem zeıten spaet essen. Und auch ım dem zeıten sınd dıe koch auch da.Hotel ıst voll und nıemand hat mıt spaet essen eıne beschwerde gesagt. Wenn sıe zum Gaeste betrueung gekommen waren haetten wır ıhnen geholfen wegen spat essen.Wır wollen sıe wıeder ın unserem Hotel sehen. Mıt Freundlıchen Grüssen

Dear Besir, we appreciate your feedback

Good morning dear guest We are really very upset that you have had bad experience here in the hotel. İ wish you had come to us to the guest relation desk when you had this experience, we would have solved it. Will you be so kind to write what had happened in details. It is very important for us. You can also write to my mail anna.yildiz@asteriahotels.com I apologize again. Waiting for your mail. With best regards, Anna Yıldız Guest Relation Manager

Thanks for staying with us. We appreciate your feedback!

Dear Oscar, Thank you for your feedback. We wish you healthy days and hope to see you again in Asteria Kemer Resort.

Dear guest, Mehmet Thank you very much for taking the time to provide such a great feedback and sharing your experience on here. It is a delight to read that we were able to make your holiday truly enjoyable. Great to know that you loved the food , the hotel staff, comfortable room, housekeeping service,working of reception and restaurant. It would be a pleasure to welcome you again, we will provide you with better service in the future. With sunny regards, Anna

Dear guest, Firstly, we would like to dearly thank you for taking your valuable time to share your experience and to give us your thoughts about your stay with us. Great to know that you loved the hotel staff and the hotel itself. Positive or negative all comments are important for us because it helps us to learn your expectation and to improve ourselves. We would like to state that we take everything that you write into consideration. We are really sorry that you did not have a more positive feeling about your stay at Asteria Kemer Resort. I hope you give us another opportunity to provide you with better service in the future. With sunny regards from Kemer,

Уважаемая Лали, Спасибо Вам за отзыв. Мы рады, что Вам понравилось. Будем рады увидеть Вас снова.

Dear Guests, Thank you for appreciation. We hope to see you again. Best regards,

Уважаемый Александр, от имени отеля Asteria Kemer Resort благодарим Ваc за оценку и желаем хорошего дня.

Уважаемая Ольга, Спасибо Вам за отклик. Желаем Вам хорошего дня и надеемся на новые встречи.

Уважаемая Мария, от имени отеля Asteria Kemer Resort благодарим Вас за отзыв. Мы рады, что Вам понравилось питание. Надеемся на новые встречи.

Уважаемый Александр, от имени отеля Asteria Kemer Resort хотим поблагодарить Вас за отзыв и пожелать хорошего дня. Мы рады, что Вам понравилось. Надеемся на новые встречи.

Уважаемый Александр, От имени отеля Asteria Kemer Resort благодарим Вас за отклик. Желаем Вам хорошего дня и надеемся на новые встречи.

Dear guests Thank you for your high points to our hotel. Hope to see you again. With best regards,

Добрый день уважаемые гости Очень огорчилась, прочитав Ваш отзыв. Хотелось бы уточнить некоторые детали. Персонал нашего отеля работает в отеле уже не первый год, постоянно проходит обучающие тренинги, кроме этого гости отеля как постоянные, так и приехавшие в первый раз будучи в отеле пишут благодарности персоналу отеля будь то работники отдела размещения, спасатели, работники кухни, бармены, официанты, что обязательно фиксируется в нашей компьютерной системе. Жалоб на персонал нам не поступало.В этом году в связи с требованиями по Ковид 19 все отели обязаны были изменить систему выдачи еды в ресторане. В нашем отеле для удобства гостей и отсутствия очередей, что неоднократно с благодарностью подчеркивается гостями отеля, колличество работников кухни, выдающих еду увеличенно, работники кухни выдают столько еды сколько пожелает гость, можно подходить несколько раз. По поводу того, что еда сырая жалоб не поступало. Каждая жалоба от гостей у нас фиксируется в компьютерной системе. Уборка номера проходит каждый день в промежуток времени с 8 утра до 16.00. Но если гости вешают карточку "не беспокоить" служба уборки не имеет права зайти в номер.Отключение электричества происходило не в отеле а в поселке Чамьюва, где находится наш отель по не зависимым от отеля причинам. Браслеты в этом году запрещены из за требований по безопастности из за Ковид-19. поэтому работники службы охраны выполняя свои прямые обязанности запрашивают у гостей указанную Вами информацию.Спа центр работает в нашем отеле не первый год, их хвалят и по комментариям гостей они всегда делают качественные массажи и хорошие скидки. При заселении работники ресепшн прислушиваются к пожеланиям гостей и ведут себя крайне корректно, что неоднократно было отмеченно гостями отеля и зафиксированно в компьютерной системе в качестве благодарностей. Если бы Вы подошли в отдел по работе с гостями, мы бы постарались сделать ваш отдых максимально комфортным. Очень надеюсь на то что вы приедете к нам еще раз и ваше впечатление об отеле изменится. С уважением, Анна .

Değerlendirmeniz için teşekkür ederiz.

Değerli yorumlarınız için çok teşekkür ederiz.

Dear guest Thank you very much for taking the time to provide such a great feedback and sharing your experience. It is a delight to read that we were able to make your holiday truly enjoyable. Great to know that you liked our room,entertainmentgeneral area of the hotel and facilities. We would like to state that we take everything that you write into consideration. Your comments are important for us because it helps us to learn your expectation and to improve ourselves. It would be a pleasure to welcome you again. Yours sincerely,