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"Homely home"

"There was no airport shuttle for platinum member as promised. Toilet design was poor as the shower didn’t have a cubicle and water was all over the place. Breakfast was monotonous, same thing every morning for 3 days. They ran out of chicken after the first day and no effort was made towards restocking. Pool was was too cold without heating. Only good thing was the infrastructure and appliances. No refills of water, soap etc throughout our 3 day stay"

"Bad management "

"Okay "

"Room was good although well worn. The staff were friendly but not great English. Breakfast was ok, but somewhat poor quality. One example: I needed ice for a sprain and it took 10 hours to get any. Overpriced for the quality."

"The staff, the restaurants and food, the proximity to city. The rooms are decorated traditional Rwandan which is lovely. "

"Yes"

"Room was nice and staff were lovely. This hotel is a massive operation. It’s loud and busy and chaotic. Food was ok in the Italian restaurant. Breakfast was mediocre-some of the worst croissants and cheeses I’ve ever had at a hotel breakfast buffet. Truly awful. If this is the kind of thing you like-it’s perfect. Otherwise-it’s not worth the money."

"Clean and beautiful. Staff professional, sharp and friendly. "