4/10 - Kém
Kenny
Đi cùng gia đình
05/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room 108 is horribly in need of updates, maintenance & a deep cleaning. We have stayed at the Sea Ranch Resort several times over the last 15 years, and loved it. Not this time! The room reeked of mold, particularly when the AC turned on. Made our eyes and throats itch, which subsided while out on the beach, but resumed after returning to the room. Realized AC issues are the likely culprit. The fan would run, but compressor only ran sometimes. Unit turns off & back on seconds later. Everything in the room, including bed linens & furniture felt wet. Socks were WET after walking on carpet! Never experienced this in other rooms at this resort, not even oceanfront rooms. Staff said TV was equipped with 2014 DirecTV box, stuck on 1 channel for 2 days. After the last maintenance visit, the tv wouldn't work at all. We just gave up! The bathroom door got stuck when closed, needing someone on the outside to help get it open. (Super easy to fix) The condition of the bathroom was the grossest part of the stay. The caulk around the bath tub was riddled with mold/mildew, and the once tan grout (visible in low traffic areas) is now black where people walk. And yes,it did come off. Tile needs steam cleaning. Sheets & towels were clean, and bed comfortable but our stay was very disappointing, nothing like our other visits to this facility. Realizing multiple repairs (including AC) were needed, we tried to move to another hotel, but no vacancies found at facilities that might be cleaner
Kenny
Lưu trú 4 đêm vào Tháng 7, 2025
