Independent, Kim Mã, Hà Nội

"Could be one of the Best Hotels in Hanoi Very conveniently located in the busy touristic Area of Hanoi. We stayed there for 2 nights and it was like home . The Front Desk Managers were amazingly helpful and friendly . The Hotel management is lucky to have people like these. I would recommend this Hotel to everyone and anyone who visits Hanoi."

"They got you feeling like a King and/or Queen here. I aint giving them a 5/5 for no reason on each checklist. The assistance and care given is immaculate. There's someone to open the front door, complimentary drinks refreshments are provided while you wait, and a small moist towel was offered to clean yourself up. Upon my arrival and final day, the helpers came out to assist with me and my friend’s luggage out/in the taxi. They were also sincere and accommodative when it came through questions...

"スタッフが親切でした。"

"Friendly and helpful staff. Nice and clean hotel, located in heart of Hanoi. We experienced a wonderful new year's night by the lake that is just around the corner. Nice breakfast at the top of the hotel. Love it! "

"Overall great experience in this hotel. Rooms look good and their furniture is good quality. Staff was super kind and brekkie was ok. "

"It so good facilities and nice staff"

"To start I want to commend the staff at the Grand Hotel du Lac. This was probably the most welcoming experience I’ve ever had at a regular hotel. Bertha handled my check-in and was incredibly helpful throughout my five-day stay. She went above and beyond, offering evening ginger tea and even helping me organize flowers I needed for a business matter. She was always available and eager to help. Breakfast each morning was another highlight. The buffet was fresh and beautifully presented, with real...

"Tee was the best! He picked up a specialty cake for my wife’s bday and had happy bday written on the bed in fresh flower petals. He booked massages, reservations, and tickets for us!"