33 Benson Street, Building 1, Hwy 401 and Division Exit 617S, Kingston, ON
Nhận xét
7,6
Tốt
Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 158/470 nhận xét" "
10 - Xuất sắc
158
Đánh giá 8 - Tốt. 138/470 nhận xét" "
8 - Tốt
138
Đánh giá 6 - Được. 85/470 nhận xét" "
6 - Được
85
Đánh giá 4 - Kém. 57/470 nhận xét" "
4 - Kém
57
Đánh giá 2 - Tồi. 32/470 nhận xét" "
2 - Tồi
32
7,8/10
Sạch sẽ
8,2/10
Nhân viên & dịch vụ
7,2/10
Tiện nghi, dịch vụ
7,0/10
Điều kiện & cơ sở vật chất nơi lưu trú
7,4/10
Thân thiện với môi trường
Nhận xét
6/10 - Được
gregory
26/05/2024
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
o K Hotel but very busy
gregory
Lưu trú 1 đêm vào Tháng 3, 2024
4/10 - Kém
Tina, ottawa
Đi theo nhóm
25/05/2024
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
our door did not lock and they booked the room to two other times while we were in the room. so twice someone came into our room with a key!
Tina
Lưu trú 1 đêm vào Tháng 4, 2024
4/10 - Kém
Cindy
25/05/2024
Không thích: Sạch sẽ
Parking charge of $7.00. Did not know till check in
Cindy
Lưu trú 1 đêm vào Tháng 5, 2024
8/10 - Tốt
Paula
24/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Paula
Lưu trú 1 đêm vào Tháng 5, 2024
James trả lời vào 25/05/2024
Hello Paula,Thank you for reaching out to us to provide feedback about your stay.Your feedback is important to us for quality assurance.I am happy to hear that you enjoyed your stay.We hope to see you again!If you have any additional questions, please let us know and we will be happy to assist you.
10/10 - Xuất sắc
Dean, Peterborough
01/05/2024
Dean
Lưu trú 2 đêm vào Tháng 4, 2024
James trả lời vào 25/05/2024
Hello Dean,Thank you for reaching out to us to provide feedback about your stay.Your feedback is important to us for quality assurance.I am happy to hear that you enjoyed your stay.We hope to see you again!If you have any additional questions, please let us know and we will be happy to assist you.
10/10 - Xuất sắc
Maria
01/05/2024
Maria
Lưu trú 1 đêm vào Tháng 4, 2024
James trả lời vào 25/05/2024
Hello Maria,Thank you for reaching out to us to provide feedback about your stay.Your feedback is important to us for quality assurance.I am happy to hear that you enjoyed your stay.We hope to see you again!If you have any additional questions, please let us know and we will be happy to assist you.
6/10 - Được
Kayla
Đi cùng thú cưng, Đi cùng gia đình và trẻ nhỏ
28/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel itself was decent, just needed a place to lay our heads after a long day of driving, we went to this hotel as it says its pet friendly, little did I know you have to pay an extra $50 for a pet friendly room and they don’t say that on the website when booking the room.
Kayla
Lưu trú 1 đêm vào Tháng 4, 2024
Jasleen trả lời vào 30/04/2024
Hello Kayla, We appreciate your feedback and apologize for any confusion regarding our pet policy. We understand the importance of transparency and will take steps to ensure that this information is clearly communicated on our website. Please know that your comments have been noted, and we value your input as we strive to improve our guest experience. We hope you'll consider giving us another opportunity to exceed your expectations in the future.
4/10 - Kém
Einar Niclas
24/04/2024
Einar Niclas
Lưu trú 2 đêm vào Tháng 4, 2024
Jasleen trả lời vào 30/04/2024
Hello Einar, We're sorry to hear that your recent stay fell short of your expectations. Your feedback is valuable to us, and we take it seriously as we strive to provide exceptional experiences for all our guests. Please accept our sincere apologies for any inconvenience you may have experienced, and we hope to have the opportunity to regain your trust in the future. If there's anything specific you'd like to address, please don't hesitate to reach out to us directly.
2/10 - Tồi
Deb
Đi theo nhóm
21/04/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The door a back of property was broke and wouldn’t lock so anybody anytime can just walk in. Not safe, bathroom looked like they painted over black mold.
Deb
Lưu trú 2 đêm vào Tháng 4, 2024
Jasleen trả lời vào 24/04/2024
Hello Deb,Thank you for reaching out to us to provide feedback on your stay. We sincerely apologize for the issues you encountered during your stay. Ensuring the safety and comfort of our guests is our top priority, and we regret that we fell short in this instance. Immediate action will be taken to address the broken door and any potential safety concerns. Additionally, we take cleanliness seriously, and we will thoroughly inspect and address any areas of concern, including the bathroom. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We are committed to providing a positive experience for all guests and hope to have the opportunity to regain your trust in the future. Thank you for your understanding.
2/10 - Tồi
Angela
19/04/2024
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Run down and sketchy. Checked in...walked to room, unimpressed with hallway but hopeful...walked into room. Horrible smell. Checked out.
Angela
Lưu trú 1 đêm vào Tháng 4, 2024
Jasleen trả lời vào 24/04/2024
Hello Angela,Thank you for reaching out to us to provide feedback on your stay.We apologize for the inconvenience during your stay. Your feedback regarding the hallway and room smell is concerning and will be addressed promptly. We strive to provide a clean and comfortable environment for all guests. Please consider giving us another chance to exceed your expectations in the future. Thank you for bringing these issues to our attention.
10/10 - Xuất sắc
James
18/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice check-in staff.
James
Lưu trú 1 đêm vào Tháng 4, 2024
Jasleen trả lời vào 24/04/2024
Hello James,Thank you, for taking the time to provide feedback on your recent stay. Your feedback is important to us for quality assurance.I am happy to hear that you enjoyed your stay and found our staff friendly and helpful.We hope to see you again!If you have any questions, please let us know and we would be happy to assist you.
8/10 - Tốt
Leann
17/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Leann
Lưu trú 1 đêm vào Tháng 4, 2024
Jasleen trả lời vào 24/04/2024
Hello Leann,Thank you for reaching out to us to provide feedback on your stay. Your feedback is important to us for quality assurance.I am glad to hear that you enjoyed your stay. We hope to see you again in the future!If you have any additional questions, we would be happy to assist you.
10/10 - Xuất sắc
Judit
12/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent location and very comfortable room.
Judit
Lưu trú 1 đêm vào Tháng 4, 2024
James trả lời vào 12/04/2024
Hello Judit,Thank you for reaching out to us to provide feedback on your stay. Your feedback is important to us for quality assurance.I am glad to hear that you enjoyed your stay. We hope to see you again in the future!If you have any additional questions, we would be happy to assist you.
8/10 - Tốt
A
10/04/2024
A
Lưu trú 1 đêm vào Tháng 4, 2024
James trả lời vào 04/05/2024
Hello A,Thank you for reaching out to us to provide feedback on your recent stay. Your feedback is used for quality assurance.I am glad to hear that you enjoyed your stay.If you have any additional questions, please let us know and we would be happy to assist you.
10/10 - Xuất sắc
pat
10/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The only downside was there was no restaurant or room service
pat
Lưu trú 2 đêm vào Tháng 4, 2024
James trả lời vào 12/04/2024
Hello Pat,Thank you for reaching out to us to provide feedback on your stay. Your feedback is important to us for quality assurance.I am glad to hear that you enjoyed your stay. We hope to see you again in the future!If you have any additional questions, we would be happy to assist you.
8/10 - Tốt
Joe and Cheri
Đi cùng bạn đồng hành
10/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Dont like paying for parking when it is an unsecured lot.
Joe and Cheri
Lưu trú 2 đêm vào Tháng 4, 2024
James trả lời vào 12/04/2024
Hello Joe,Thank you for reaching out to us to provide feedback on your stay. Your feedback is important to us for quality assurance.I certainly understand your concerns regarding our parking fees. We charge this fee to cover upkeep for our parking lots.If you have any additional questions, we would be happy to assist you.
8/10 - Tốt
Jeff
Đi cùng bạn đồng hành
09/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay no problems
Jeff
Lưu trú 2 đêm vào Tháng 4, 2024
James trả lời vào 12/04/2024
Hello Jeff,Thank you for reaching out to us to provide feedback on your stay. Your feedback is important to us for quality assurance.I am glad to hear that you enjoyed your stay. We hope to see you again in the future!If you have any additional questions, we would be happy to assist you.
6/10 - Được
Joshua
08/04/2024
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Joshua
Lưu trú 1 đêm vào Tháng 4, 2024
James trả lời vào 12/04/2024
Hello Joshua,Thank you for reaching out to us to provide feedback on your stay. Your feedback is important to us for quality assurance.We would like to hear more about your experience to improve the experience of future guests.If you have any additional questions, we would be happy to assist you.
4/10 - Kém
Lorena
08/04/2024
Lorena
Lưu trú 1 đêm vào Tháng 4, 2024
Jasleen trả lời vào 30/04/2024
Hello Lorena,We're sorry to hear that your recent stay fell short of your expectations. Your feedback is valuable to us, and we take it seriously as we strive to provide exceptional experiences for all our guests. Please accept our sincere apologies for any inconvenience you may have experienced, and we hope to have the opportunity to regain your trust in the future. If there's anything specific you'd like to address, please don't hesitate to reach out to us directly.
8/10 - Tốt
Seungeun
07/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Seungeun
Lưu trú 1 đêm vào Tháng 4, 2024
James trả lời vào 12/04/2024
Hello Seungeun,Thank you for reaching out to us to provide feedback on your stay. Your feedback is important to us for quality assurance.I am glad to hear that you enjoyed your stay. We hope to see you again in the future!If you have any additional questions, we would be happy to assist you.
6/10 - Được
Sivakumaran
Đi cùng gia đình và trẻ nhỏ
07/04/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ok
Sivakumaran
Lưu trú 1 đêm vào Tháng 4, 2024
James trả lời vào 12/04/2024
Hello Sivakumaran,Thank you for reaching out to us to provide feedback on your stay. Your feedback is important to us for quality assurance.We would like to hear more about your experience to help improve the experience for future guests.If you have any additional questions, we would be happy to assist you.
10/10 - Xuất sắc
carol
Đi cùng bạn đồng hành
07/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean and tidy, quiet!
carol
Lưu trú 1 đêm vào Tháng 4, 2024
James trả lời vào 12/04/2024
Hello Carol,Thank you for reaching out to us to provide feedback on your stay. Your feedback is important to us for quality assurance.I am glad to hear that you enjoyed your stay. We hope to see you again in the future!If you have any additional questions, we would be happy to assist you.
8/10 - Tốt
Lynda
07/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Lynda
Lưu trú 1 đêm vào Tháng 4, 2024
James trả lời vào 12/04/2024
Hello Lynda,Thank you for reaching out to us to provide feedback on your stay. Your feedback is important to us for quality assurance.I am glad to hear that you enjoyed your stay. We hope to see you again in the future!If you have any additional questions, we would be happy to assist you.
4/10 - Kém
Susan
06/04/2024
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Susan
Lưu trú 1 đêm vào Tháng 4, 2024
James trả lời vào 12/04/2024
Hello Susan,Thank you for reaching out to us to provide feedback on your stay. Your feedback is important to us for quality assurance.We would like to hear more about your experience to help improve the experience for future guests.If you have any additional questions, we would be happy to assist you.
8/10 - Tốt
Nicole
06/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very small bathrooms, no tub
Nicole
Lưu trú 1 đêm vào Tháng 4, 2024
James trả lời vào 06/04/2024
Thank you for reaching out to us to provide feedback on your recent visit. Your feedback is important to us for quality assurance.Rest assured that your feedback regarding our bathrooms will used to make improvements going forward.If you have any additional questions, please let us know and we would be more than happy to assist you.
10/10 - Xuất sắc
Paul
04/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Paul
Lưu trú 1 đêm vào Tháng 4, 2024
James trả lời vào 06/04/2024
Hello Paul,Thank you for reaching out to us to provide feedback on your recent visit. Your feedback is important to us for quality assurance.I am happy to hear that you enjoyed your stay. We hope to see you again soon!If you have any additional questions, please let us know and we would be more than happy to assist you.
6/10 - Được
Patrick
Đi cùng bạn đồng hành
29/03/2024
Không thích: Tiện nghi, dịch vụ
It smelled in the hallways. No noise control. Could hear everything from the hall
Patrick
Lưu trú 1 đêm vào Tháng 3, 2024
James trả lời vào 30/03/2024
Hello Patrick,Thank you for reaching out to us to provide feedback regarding your recent stay at our hotel.Your feedback is important to us for quality assurance.On behalf of our hotel, I sincerely apologize for the smell and noise in the hallways from other guests.Rest assured that your feedback will be used to make improvements going forward.If you have any additional questions, please let us know and we would be more than happy to assist you.
10/10 - Xuất sắc
Zachery
Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
29/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Front desk staff were very friendly and attentive. The pool wasn't the easiest to access from our room, but the pool itself was great with modern updates. Room is a little small but comfortable and clean!
Zachery
Lưu trú 1 đêm vào Tháng 3, 2024
James trả lời vào 30/03/2024
Hello Zachery,Thank you for reaching out to us to provide feedback regarding your recent stay at our hotel.Your feedback is important to us for quality assurance.I am happy to hear that you enjoyed your stay.If you have any additional questions, please let us know and we would be more than happy to assist you.
10/10 - Xuất sắc
David
27/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was friendly and helpful.
David
Lưu trú 1 đêm vào Tháng 3, 2024
James trả lời vào 28/03/2024
Hello David,Thank you, for taking the time to provide feedback on your recent stay. Your feedback is important to us for quality assurance.I am happy to hear that you enjoyed your stay and found our staff friendly and helpful.We hope to see you again!If you have any questions, please let us know and we would be happy to assist you.
8/10 - Tốt
William
24/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
William
Lưu trú 1 đêm vào Tháng 3, 2024
James trả lời vào 28/03/2024
Hello WilliamThank you, for taking the time to provide feedback on your recent stay. Your feedback is important to us for quality assurance.I am happy to hear that you enjoyed your stay.We hope to see you again!If you have any questions, please let us know and we would be happy to assist you.
8/10 - Tốt
Kevin
24/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There were a couple of small issues with a door that rubbed and wouldn't close on its own and a toilet seat that wouldn't stay up but no major problems. Room was clean and comfortable.
Kevin
Lưu trú 2 đêm vào Tháng 3, 2024
James trả lời vào 28/03/2024
Hello Kevin,Thank you for taking the time to provide feedback on your recent stay. Your feedback is important to us for quality assurance.On behalf of our hotel, I would like to apologize for the inconvenience with your door and bathroom toilet seat.Rest assured that your feedback will be used to make changes going forward.If you have any questions, please let us know and we would be happy to assist you.
8/10 - Tốt
Denise
Khách đi công tác
22/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Paid parking though?
Denise
Lưu trú 1 đêm vào Tháng 3, 2024
James trả lời vào 22/03/2024
Hello Denise,Thank you for reaching out to us to provide feedback on your recent stay at our hotel.Your feedback is important to us for quality assurance.I can certainly understand your frustrations with our parking fees. Our parking fees are charged to our guests to help maintain our parking lot with maintenance and snow removal.Rest assured that your feedback will be used to make improvements going forward.If you have any additional questions, please let us know and we would be more than happy to assist you.
6/10 - Được
Thierry
19/03/2024
Ok
Thierry
Lưu trú 2 đêm vào Tháng 3, 2024
James trả lời vào 20/03/2024
Hello Thierry,Thank you for reaching out to us to provide feedback on your recent stay at our hotel. Your feedback is important to us for quality assurance.Rest assured that your feedback will be used to make improvements.If you have any additional questions, or would like to provide more detail on your experience, please let us know and we would be more than happy to assist you.
6/10 - Được
Anaïs
17/03/2024
Thích: Sạch sẽ
Anaïs
Lưu trú 2 đêm vào Tháng 3, 2024
James trả lời vào 28/03/2024
Hello Anais,Thank you for taking the time to provide feedback on your recent stay. Your feedback is important to us for quality assurance.Your response didn't provide any feedback.If you would like to provide any additional information or have any questions, please let us know and we would be happy to assist you.
8/10 - Tốt
Jessica
Đi cùng gia đình
16/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy to book, affordable and clean.
Jessica
Lưu trú 1 đêm vào Tháng 3, 2024
James trả lời vào 20/03/2024
Hello Jessica,Thank you for reaching out to us to provide feedback on your recent stay at our hotel. Your feedback is important to us for quality assurance.I am happy to hear that you enjoyed your stay.Rest assured that your feedback will be used to make improvements.If you have any additional questions, please let us know and we would be more than happy to assist you.
2/10 - Tồi
Allan
14/03/2024
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Felt very unsafe, staff not professional, building falling apart, nothing about the environment felt inviting, very noisy.
Allan
Lưu trú 1 đêm vào Tháng 3, 2024
James trả lời vào 20/03/2024
Hello Allan,Thank you for reaching out to us regarding your recent stay. Your feedback is important to us for quality assurance.On behalf of our hotel, I would like to sincerely apologize for your experience. I can certainly understand your frustrations regarding the noise, interactions with our team, and our facilities.This is definitely something that I would like to make right for you. If you are a choice privileges member, I would be more than happy to setup enough free points on your account to use for a free night stay at any choice property. All you would need to do is confirm your choice membership number.If not, then I would be happy to discuss other options with you.Rest assured that your feedback will be used to make improvements going forward.Please reply to this response to continue.
4/10 - Kém
Kathy
Đi cùng gia đình
12/03/2024
It was nearly impossible for my daughter to sleep as kids were running around banging on doors, screaming and being a nuisance.
Kathy
Lưu trú 2 đêm vào Tháng 3, 2024
Jasleen trả lời vào 13/03/2024
Dear Kathy,Thank you for reaching out to us to provide feeback on your recent stay.On behalf of our hotel, I sincerely apologize for the issues you encountered with sports teams and noise levels during your stay. I can certainly understand how frustrating that could be.Your feedback is important to us, and rest assured that we will be using this feedback to make improvements
10/10 - Xuất sắc
Drew
Đi cùng thú cưng, Đi cùng bạn đồng hành
10/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great
Drew
Lưu trú 1 đêm vào Tháng 3, 2024
Jasleen trả lời vào 13/03/2024
Dear Drew, Thank you for the amazing review. We're are glad to hear that you enjoyed your stay with us. Looking forward to welcoming you back. Warm Regards!
4/10 - Kém
Sarah
Đi cùng gia đình
07/03/2024
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Rooms need upgrading
Sarah
Lưu trú 1 đêm vào Tháng 9, 2023
Jasleen trả lời vào 13/03/2024
Dear Sarah, Thank you for reaching out to us to provide feedback on your recent stay. Your feedback is important to us, and rest assured taht we will be using this feedback to make improvements. If there were any specific areas you feel we could improve, please don't hesitate to let us know. we value your input and hope to welcome you back soon. Best Regards.
8/10 - Tốt
David
Đi cùng gia đình
05/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Only downside was the $6 parking fee per day.
David
Lưu trú 1 đêm vào Tháng 2, 2024
James trả lời vào 05/03/2024
Hello David,Thank you for reaching out to us to provide feedback on your recent stay. Your feedback is important to us for quality assurance.I certainly understand your frustrations regarding our parking fees. We use these fees for parking lot maintenance throughout the year.Rest assured that your feedback will be forwarded to make improvements going forward.
10/10 - Xuất sắc
Hainsley
03/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hainsley
Lưu trú 1 đêm vào Tháng 3, 2024
James trả lời vào 05/03/2024
Hello Hainsley,Thank you for reaching out to us to provide feedback on your recent stay at our hotel.I am glad to hear that you enjoyed your stay. We hope to see you again!If you have any additional questions, please let us know and we would be more than happy to assist you.
10/10 - Xuất sắc
Martin
25/02/2024
Martin
Lưu trú 1 đêm vào Tháng 2, 2024
James trả lời vào 27/02/2024
Dear Martin,Thank you for reaching out to us to provide feedback on your recent stay. Your feedback is important to us for quality assurance.I am happy to hear that you enjoyed your stay and we hope to see you again.If you have any additional questions, please let us know and we would be more than happy to assist you.
8/10 - Tốt
Danny
25/02/2024
Danny
Lưu trú 1 đêm vào Tháng 2, 2024
James trả lời vào 20/03/2024
Danny,Thank you for reaching out to us to provide feedback on your recent stay at our hotel. Your feedback is important to us for quality assurance.I am happy to hear that you enjoyed your stay.Rest assured that your feedback will be used to make improvements.If you have any additional questions, please let us know and we would be more than happy to assist you.
8/10 - Tốt
Dennis
19/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Was not advised that the restaurant was under renovations. Was not advised that you had to walk outside to go to swimming pool.
Dennis
Lưu trú 3 đêm vào Tháng 2, 2024
James trả lời vào 27/02/2024
Dear Dennis,Thank you for reaching out to us to provide feedback on your recent stay. Your feedback is important to us for quality assurance.On behalf of our hotel, I sincerely apologize for any inconvenience regarding communication about the Denny's Restaurant renovations or the location of our pool.If you have any additional questions, please let us know and we would be more than happy to assist you.
2/10 - Tồi
Carlos
Đi cùng gia đình
19/02/2024
Không thích: Nhân viên & dịch vụ, tiện nghi phòng
Untested keys and useless front desk
The keys never worked. They remade them and did not test them and just sent me on my way. I was twice in the snow not able to get in until I went back to the front desk to ask them open for me since they would not help or volunteer on their own. The coffee machine also didn't work and the fridge was empty, no water or anything. Tap water in Kingston is hard and has lead. All they did was refund the parking fee of 6 dollars which is almost a slap in the face.
"Dennys on site" is advertised in the hotel page but it's not even open. This is false advertisement.
Carlos
Lưu trú 1 đêm vào Tháng 2, 2024
Robel Kebede trả lời vào 03/03/2024
Dear Carlos,Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. We are addressing the issues you mentioned and appreciate your understanding. We hope to have the opportunity to welcome you back for a better experience in the future.Best regards,
10/10 - Xuất sắc
Fanny
Đi cùng bạn đồng hành
18/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel.
Fanny
Lưu trú 1 đêm vào Tháng 2, 2024
James trả lời vào 27/02/2024
Dear Fanny,Thank you for reaching out to us to provide feedback on your recent stay. Your feedback is important to us for quality assurance.I am happy to hear that you enjoyed your stay and we hope to see you again.If you have any additional questions, please let us know and we would be more than happy to assist you.
10/10 - Xuất sắc
william
Đi cùng gia đình
11/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
william
Lưu trú 1 đêm vào Tháng 2, 2024
James trả lời vào 13/02/2024
Hello William,Thank you for reaching out to us to provide feedback on your recent stay.I am glad to hear that you enjoyed your stay and we hope to see you again in the future.If you have any additional questions, please let us know and we would be more than happy to assist you.
4/10 - Kém
Alexandre R
24/01/2024
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Pas fantastique, quoique pratique
Alexandre R
James trả lời vào 30/01/2024
Hello Alexandre,Thank you for reaching out to us regarding your recent stay. Your feedback is important to us for quality assurance.On behalf of our hotel, I would like to apologize for any inconvenience that you experienced during your stay.Rest assured that your feedback will be used to make improvements going forward.If you have any additional questions, please let us know and we would be more than happy to assist you.
8/10 - Tốt
Diana
Đi cùng gia đình
21/01/2024
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The condition of the room is 2 star. Cheap handyman fixes. Dirty floors. I knew because I put my sock feet on the bed and it dirtied the top of the bed horribly. Strange also are the flooring transitions. No transition strip, no grout, not even straight cuts. Third world quality. Price too high. Should be $99 a night at most.
Diana
Lưu trú 1 đêm vào Tháng 1, 2024
Robel Kebede trả lời vào 24/01/2024
Dear Diana,Thank you for sharing your recent experience. We apologize for the issues you encountered during your stay. Your feedback is crucial to us, and we have addressed the room concerns with our team for immediate improvements.
10/10 - Xuất sắc
Katrina
Đi cùng bạn đồng hành
04/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They have regular-sized refillable shampoo and conditioner! I’ve never seen that before. It was so handy when I forgot to grab my own
Katrina
Lưu trú 5 đêm vào Tháng 12, 2023
Robel Kebede trả lời vào 09/01/2024
Dear Katrina,Thank you for your delightful review! We're thrilled you enjoyed our thoughtful amenities. We strive to make your stay convenient and comfortable. If there's anything specific you loved or any suggestions for improvement, please share. We look forward to welcoming you back soon!