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"Pleasant and polite staff who is helpful."

"We enjoyed our stay at susuranso, The staff were so helpfull , even organised tickets for komagatake ropeway for us. The hotel is very clean and has great views of the surrounding mountains."

"The staff was so hospitable and made us feel welcome and comfortable. The food was the best we ate in Japan, and cooked with love. The outdoor onsen was heavenly. A visit I will never forget."

"A beautiful place to stay. "

"Comfortable hotel in a stunning location The outdoor onsen was very nice "

"We had a really great stay, the location and the Onsen is the main attraction for this hotel. There are generally not that many options and variety with food both in the hotel and in the nearby by restaurants and cafes, but that’s understandable given that the location, nature and ski resorts are nearby instead."

"We stayed at this ryokan for 3 nights and we loved it there! It is family driven and has such a lovely and local feeling. Our room was big, authentic and had a really nice onsen. We received the best breakfast every morning, it was the best we ever had. We also had dinner there 1 night, and it was such an experience. Everything tasted amazing and we loved that the ingredients was local and in season. We also got help for activities. "