Dear Ahmed, Thank you for choosing Hotel 99. We are deeply alarmed by the poor rating but we apologize for not meeting your expectations. Please express your dissatisfaction with us so we may improve our services.

Dear Doreen, thank you for choosing Hotel 99. We are delighted to know that you enjoyed your peaceful stay with us and thank you for giving us such a wonderful review and rating. We look forward to welcome you again, and serve you better.

Dear Vincent, thank you for choosing Hotel 99. We sincerely apologise that we were unable to meet your expectations but thank you for sharing your thoughts with us. We will do our best to fix the matter and improve our services. We look forward to welcome you again, and serve you better.

Dear syahida, thank you for your generous rating! We look forward to serving you again, and serving you better. :)

Hi, we are so sorry about your unpleasant experience. We have shared your feedback with our team and will take corrective action on it. Thanks for bringing this issue to our attention. Again, pls accept our apology and hope that you will give us another opportunity to be of service to you. Thank you

Hi, thank you for choosing our hotel. We are glad to hear that you enjoyed your stay with us. We work really hard to provide the best service for our guest, hope to see you again. Thank you