2/10 - Tồi
DANIEL
23/03/2026
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
PLEASE READ BEFORE BOOKING.
My stay was an absolute nightmare. From the moment I arrived, the hotel looked NOTHING like the pictures. The beach itself is beautiful, but the property is old, dirty, and poorly maintained. The room smelled like sewage - I agree with other reviewers who have described it as "staying in Alcatraz."
I arrived at my room after dinner to find a cockroach inside. Within 20 minutes, a second (huge) cockroach appeared. For context, I have a deep-rooted phobia of cockroaches. I tried to seek help, but the front desk was closed (they DO NOT offer 24h service), so the staff had to come from home to address the issue. I was hyperventilating (if I could choose not to have this phobia, I certainly would, but alas, here I am). I wanted to leave right away and book alternative accommodation nearby, to which the staff did not respond well.
I was engaged in a hostile negotiation for 90 minutes. At one point, I was physically inside a room with two of the staff standing in front of the door - and it certainly did not feel as though I was free to leave. They staunchly refused to agree to a refund, despite Expedia Customer Service attempting to contact them to process it. After 1 1/2 hrs of mental manipulation, I was coerced into accepting an alternative room, which they sprayed with insecticide. I did not sleep, and my stay at this beautiful beach was ruined by this wretched hotel.
This hotel cannot continue to exist in its current state. Please don't book this!
DANIEL
Lưu trú 2 đêm vào Tháng 3, 2026
