Dear Ms. Nkiru, thank you for sharing your detailed feedback about your stay at our hotel. It's great to hear that you appreciated the beautiful decorations, the friendly staff, and the thoughtful birthday surprise for your fiancé. However, it's unfortunate to hear about the cons you experienced, such as the uncomfortable beds, underwhelming food and drinks, and issues with food orders. The high security deposit amount. we would like to reassure you that all those issues will be improved.If you need any more assistance or want to share further details about your experience, feel free to let us know!Best regards,

Dear Mr. Francoise, thank you for sharing your review as we appreciate the feedback.It's great to hear that you had a pleasant experience at the hotel with clean and quiet surroundings, friendly staff, and quality meals. If you have any more feedback or would like recommendations for your next trip, feel free to let me know!Best regards,

Dear Ms. Julia, It’s fantastic to hear that you had such a positive experience at the hotel! It sounds like you enjoyed modern furnishings, a great pool, and friendly staff. Thank you for sharing your feedback, and we are glad to hear that you would recommend our hotel. If you have any more travel experiences or need further assistance, feel free to share.Best regards,

Dear Ms. Trina, thank you for sharing your review of the hotel. It sounds like you had a relaxing and enjoyable stay with positive experiences like the boutique spa atmosphere, amazing pool, and quality services such as yoga classes and massages. The modern and clean rooms with a terrace overlooking the pool and the presence of a kitchenette are also highlights.However, it's important to note the limitations of the room size, the unusual bathroom door design affecting privacy and the remote location of the hotel from restaurants and shopping areas. we will take action as your concern.It's great to hear that the staff were accommodating and friendly, and that you enjoyed the breakfast offerings. Your detailed feedback provides valuable insights for future guests considering this hotel. If you need recommendations for similar accommodations or any other assistance, feel free to ask!Best regards,

Dear Mr. SuchitThank you for choosing the Lanna Samui as your hotel during your recent visit and for taking the time to review us. Lanna Samui, we strive to create memorable holidays for all our guests and your high/perfect score is very rewarding and a motivation for all team members. Thank you again for sharing your kind review with us. We look forward to welcoming you back soon on your next holiday to Koh Samui!Best regards,

Dear Ms. Erica, It's wonderful to hear that you had a positive experience with the hotel staff. Excellent customer service can truly enhance a stay. If you need any more assistance or want to share further details about your experience, feel free to let me know!Best regards,

Dear Ms. Anna-Lena, we are glad to hear that you found the hotel to be magnificent and calming during your stay with us. Sometimes, a short stay leaves us wanting more. If you ever plan to return or need help with future holidays plans, feel free to reach out for assistance. Your feedback is valuable, and we are here to help with any questions or recommendations you might have.Best regards,

Dear Mr. Raj, It's wonderful to hear that you had positive interactions with our staff and enjoyed the amenities in your room. I'm sorry to hear that the bed was not as comfortable as expected and that you found the property to be a bit outdated. We would like to reassure you that this issue will be improved.Your feedback about the location being far from the beach and the need for taxis for transportation. Kindly informed you that we have shuttle bus go to Bangrak beach one time every day for our guest in house with a complimentary.If you need any more assistance or want to share further details about your experience, feel free to let us know!Best regards,

Dear Mr. ZordobasThank you for choosing the Lanna Samui as your hotel during your recent visit and for taking the time to review us. We are disappointed to learn that your experience did not meet your expectation. This valuable rating allows us to continually monitor and improve both the quality of our products and standards of services provided and we hope to have the opportunity to welcome you back in the not-too-distant future.