4/10 - Kém
Mariana
Đi theo nhóm
29/08/2025
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
I really liked how well the hotel is located, right in front of the beach and with a convenient restaurant in place.
When you book this hotel, make sure you take pictures about the room you have booked, cause when I arrived and did the check in, the staff took me to a room, which was far away from the beach and it was different from the one shown in the picture. I then told them that it was not the type of room I had booked and finally they took me to the right one, which was very spacious, with a comfortable bed, a great shower pressure and a big balcony.
Different staff members knocked the door many times 45 minutes, 30 and 10 minutes before the check out time, which I found very disrespectful.
The lady in the reception was very rude and unprofessional with my friend and I and made my experience stressful. The guy that collects the ticket for the breakfast was also rude and impolite. It's a shame this happened because the resort is beautiful, full of palm trees and plants and with a perfect sunset view from the restaurant deck.
Mariana
Lưu trú 2 đêm vào Tháng 8, 2025
