Hồ bơi ngoài trời

Nhận xét về ITC Royal Bengal, a Luxury Collection Hotel, Kolkata

5 out of 5
ITC Royal Bengal, a Luxury Collection Hotel, Kolkata
1 JBS Haldane Avenue, Kolkata, West Bengal

Nhận xét

8,4

Rất tốt

Đánh giá 10 - Xuất sắc. 96/153 nhận xét" "
Đánh giá 8 - Tốt. 24/153 nhận xét" "
Đánh giá 6 - Được. 11/153 nhận xét" "
Đánh giá 4 - Kém. 7/153 nhận xét" "
Đánh giá 2 - Tồi. 15/153 nhận xét" "

9,2/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

8,6/10

Tiện nghi, dịch vụ

9,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Llewellyn

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Modern and clean.
Lưu trú 5 đêm vào Tháng 4, 2024
Gaurav Soneja - General Manager trả lời vào 04/05/2024
Dear Ms. Llewellyn,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

SURYADIPTA, GREENSBORO

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I recently had the pleasure of staying at the ITC Royal Bengal from April 14 - 25, 2024. It was a very positive experience. Everyone at the hotel went out of their way to make me feel welcome. I stayed at the Tower room on the 57th floor. The room is spacious and very well maintained with all the facilities to make the stay as comfortable as possible. I used the dining services for breakfast and dinner at the Grand Market Pavilion, as well as the Darjeeling Lounge. There are a huge number of menu options available and both the quality and taste of food are great. The dining room staff are very attentive and friendly. From the moment of being greeted into dining until the end of the meal, every staff member went out of their way to make sure that I was eating well. While I can mention Neha, Islam, Tanmoy, and Tania among others (since I can remember their names), everyone was truly very caring to my needs. The gym is very well-equipped for different types of workouts like weights, cardio, or yoga and it was nice to interact with Soumen over there. Please keep up the good work. I look forward to returning in the future.
Lưu trú 11 đêm vào Tháng 4, 2024
Gaurav Soneja - General Manager trả lời vào 29/04/2024
Dear Mr. Suryadipta,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. Your appreciation has been shared with Neha, Islam, Tanmoy and Tania to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 - Tốt

CHANDRESH

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property is really majestic and grand. Staff are all very friendly especially in the Pavilion gran market. Notable persons are Neil and his staff. The buffet is really incredible but almost everything was not suitable for vegans as two in our party are vegans so it was limited what we can eat. but they offered best what they can. Otherwise will visit here again. Rooms very spacious and the gym was excellent which I used every day.
Lưu trú 2 đêm vào Tháng 4, 2024
Gaurav Soneja - General Manager trả lời vào 16/04/2024
Dear Mr. Chandresh,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay and visit at Grand Market Pavilion with us. Your appreciation has been shared with Neil and the team to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

Kalpana.

Lưu trú 3 đêm vào Tháng 4, 2024
Gaurav Soneja - General Manager trả lời vào 03/05/2024
Dear Ms. Kalpana,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 - Tốt

Aditya

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Gaurav Soneja - General Manager trả lời vào 10/04/2024
Dear Mr. Aditya,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

GAURAV

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved the hospitality
Lưu trú 2 đêm vào Tháng 3, 2024
Gaurav Soneja - General Manager trả lời vào 05/04/2024
Dear Mr. Gaurav,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us and enjoyed the hospitality too. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

Rahul

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was an amazing experience. Our room cleaning staff, Sunkayata, was exceptionally helpful and caring. The dining experience at the Darjeeling Lounge, and the breakfast restaurant was both amazing. Your crews are very nice and friendly.
Lưu trú 2 đêm vào Tháng 2, 2024
Gaurav Soneja - General Manager trả lời vào 01/03/2024
Dear Mr. Rahul,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay and with us at Darjeeling Lounge. Your appreciation has been shared with Sunkayata to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

Naina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fantastic stay
Lưu trú 4 đêm vào Tháng 2, 2024
Gaurav Soneja - General Manager trả lời vào 26/02/2024
Dear Ms. Naina,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

Gurwinder

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 2, 2024
Gaurav Soneja - General Manager trả lời vào 23/02/2024
Dear Mr. Gurwinder,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

debabrata

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent hotel to stay
Lưu trú 3 đêm vào Tháng 2, 2024
Gaurav Soneja - General Manager trả lời vào 19/02/2024
Dear Mr. Debabrata,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with usWe deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

Aditi

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Exceptional experience!
Excellent service and spacious, modern apartment.
Lưu trú 3 đêm vào Tháng 2, 2024
Gaurav Soneja - General Manager trả lời vào 19/02/2024
Dear Ms. Aditi,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with usWe deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

MANUJ

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Best Hotel in Kolkata
ITC Royal Bengal is improving its standards and getting better than all other hotels....here is my brief review. 1. ITC Royal 2. Oberoi Grand 3. JW Marriott 4. Westin
Lưu trú 1 đêm vào Tháng 2, 2024
Gaurav Soneja - General Manager trả lời vào 15/02/2024
Dear Mr. Manuj,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent visit with us.We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

Debabrata

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Esthetically decorated, with art works that is unique for Bengal..
Lưu trú 1 đêm vào Tháng 1, 2024
Gaurav Soneja - General Manager trả lời vào 20/01/2024
Dear Mr. Debabrata,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent visit with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

Raja

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Pleasant stay
Lưu trú 1 đêm vào Tháng 1, 2024
Gaurav Soneja - General Manager trả lời vào 20/01/2024
Dear Mr. Raja,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

Sudeep, lincoln

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I stayed here for a week in one of the 2 bedroom suites. The property is amazing, the restaurants are great and the service is unbelievable. I have 2 complaints though - (1) it took 3 days for the room to reach 22 C from starting 19 C. As a result it was quite cold during the start of my stay and 19-20 C is pretty uncomfortable. Also, on one evening there was a wedding party going and they started beating the drums at 2 am. I have nothing against wedding parties or the need to play music. However, the hotel should not allow these things to happen at 2 am. It ended about 4 am and my poor wife could not sleep that night. All in all, a great experience though and i would definitely stay at the ITC royal bengal on future trips.
Lưu trú 7 đêm vào Tháng 1, 2024
Gaurav Soneja - General Manager trả lời vào 20/01/2024
Dear Mr. Sudeep,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

Navneet

Lưu trú 1 đêm vào Tháng 1, 2024
Gaurav Soneja - General Manager trả lời vào 14/01/2024
Dear Mr. Navneet,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 - Tồi

Amarjot

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Not like they used to be anymore
Lưu trú 6 đêm vào Tháng 12, 2023
Gaurav Soneja - General Manager trả lời vào 10/01/2024
Dear Mr. Amarjot,Namaste!We have noted your feedback with great concern and we regret the inconvenience caused. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 - Tồi

Tegbir Singh

Khách đi công tác
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 1, 2024
Gaurav Soneja - General Manager trả lời vào 10/01/2024
Dear Mr. Singh,Namaste!We have noted your feedback with great concern and we regret the inconvenience caused. Assuring you of our best services at all times.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

Nathan

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Gaurav Soneja - General Manager trả lời vào 27/12/2023
Dear Mr. Nathan,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 - Tốt

BIMIT

Lưu trú 2 đêm vào Tháng 12, 2023
Gaurav Soneja - General Manager trả lời vào 12/12/2023
Dear Guest,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

Debdatta

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Gaurav Soneja - General Manager trả lời vào 07/12/2023
Dear Mr. Debdatta,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

Sujib

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 12, 2023
Gaurav Soneja - General Manager trả lời vào 07/12/2023
Dear Mr. Sujib,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

Martin

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A stunning Hotel.
Lưu trú 1 đêm vào Tháng 11, 2023
Gaurav Soneja - General Manager trả lời vào 28/11/2023
Dear Mr. Martin,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 - Tồi

Balasubramanya

Check in was very late. There were mosquito in the room. Had asked to keep bill ready the previous night as i had to leave early morning but nothing was kept ready.
Lưu trú 1 đêm vào Tháng 11, 2023
Gaurav Soneja - General Manager trả lời vào 07/12/2023
Dear Mr. Balasubramanya,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

Geoffrey

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Would stay here again
Lưu trú 8 đêm vào Tháng 11, 2023
Gaurav Soneja - General Manager trả lời vào 28/11/2023
Dear Mr. Geoffrey,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 - Tồi

Muskan

Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 11, 2023
Gaurav Soneja - General Manager trả lời vào 16/12/2023
Dear Ms. Muskan,Namaste!We have noted your feedback with great concern and we regret the inconvenience caused. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 - Tồi

Anirvan

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Disappointed
Not as expected
Lưu trú 1 đêm vào Tháng 10, 2023
Gaurav Soneja - General Manager trả lời vào 24/10/2023
Dear Mr. Anirvan,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 - Tồi

satyaki

Không thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 9, 2023
Gaurav Soneja - General Manager trả lời vào 17/10/2023
Dear Mr. Satyaki,Namaste!We have noted your feedback and we regret the inconvenience caused. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

Sujib

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good
Lưu trú 4 đêm vào Tháng 9, 2023
Gaurav Soneja - General Manager trả lời vào 02/10/2023
Dear Mr. Sujib,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 - Tồi

Sanjay

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 9, 2023
Gaurav Soneja - General Manager trả lời vào 02/10/2023
Dear Mr. Sanjay,Namaste!We have noted your feedback with great concern and we regret the inconvenience caused. Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

Piotr

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
One of the best ever
One of the best hotels I have ever been to globally. And the food court is out of this planet!
Lưu trú 3 đêm vào Tháng 9, 2023
Gaurav Soneja - General Manager trả lời vào 19/09/2023
Dear Guest,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. Your appreciation has been shared with the team to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

Subhradyuti

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a wonderful experience during our twelve-night stay in ITC Royal Bengal. The staff was very courteous and really took care of our needs. In particular, we would like to call out Deepak and Rajdeep, a server in Grand Market Pavillion, who were extremely helpful to our elderly parents. The pool and the spa were very nice and one of the best we have experienced. We look forward to staying in ITC Royal Bengal again in the next visit to Kolkata.
Lưu trú 4 đêm vào Tháng 8, 2023
Gaurav Soneja, General Manager – ITC Royal Bengal trả lời vào 21/08/2023
Dear Mr. Subhradyuti,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. Your appreciation has been shared with Deepak and Rajdeep to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

Anita

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Superb Customer Service
Staff and service is outstanding! Lovely stay and superb customer service :)
Lưu trú 7 đêm vào Tháng 8, 2023
Gaurav Soneja, General Manager – ITC Royal Bengal trả lời vào 16/08/2023
Dear Ms. Anita,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us and enjoyed the services too.We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

Mushfique

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great property they took great care of my parents and did complimentary upgrade I would stay here again. Shout out to the overnight manager I guess shraddha
Lưu trú 1 đêm vào Tháng 7, 2023
Gaurav Soneja - General Manager trả lời vào 30/07/2023
Dear Mr. Mushfique,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. Your appreciation has been shared with Shraddha to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

6/10 - Được

RAJESH

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 7, 2023
Gaurav Soneja, General Manager – ITC Royal Bengal trả lời vào 18/07/2023
Dear Mr. Rajesh,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 - Tốt

Gaurav

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 7, 2023
Gaurav Soneja, General Manager – ITC Royal Bengal trả lời vào 17/07/2023
Dear Mr. Gaurav,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 7, 2023
Gaurav Soneja - General Manager trả lời vào 13/07/2023
Dear Guest,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

Annelotte

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 5, 2023
Gaurav Soneja, General Manager – ITC Royal Bengal trả lời vào 05/07/2023
Dear Ms. Annelotte,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

VENKATESHA

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good property with excellent service
Lưu trú 2 đêm vào Tháng 6, 2023
Gaurav Soneja, General Manager – ITC Royal Bengal trả lời vào 03/07/2023
Dear Mr. Venkatesha,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us and enjoyed the services too.We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

SHANKAR KUMAR

Lưu trú 1 đêm vào Tháng 6, 2023
Gaurav Soneja, General Manager – ITC Royal Bengal trả lời vào 17/07/2023
Dear Mr. Kumar,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

workwell

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fantastic place
Gaurav Soneja, General Manager – ITC Royal Bengal trả lời vào 03/07/2023
Dear Guest,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

Saranya

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Gaurav Soneja, General Manager – ITC Royal Bengal trả lời vào 03/07/2023
Dear Ms. Saranya,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

4/10 - Kém

Rakesh

Khách đi công tác
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Not a luxury hotel at all. Poor amenities. Broken vases in business lounge. Poorly maintained property. Nothing in the hotel is luxury… inefficiency & poor service. Must be downgraded to a 4 star hotel. Food in Dum Pukht was terrible & this restaurant has bad ambiance.
Lưu trú 4 đêm vào Tháng 5, 2023
Gaurav Soneja, General Manager – ITC Royal Bengal trả lời vào 03/07/2023
Dear Mr. Rakesh,Namaste!Thank you for taking out your time and sharing your feedback with us during your recent visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 - Tốt

Takeomi

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice Hotel
Room was very clean, and buffe restaurant was excellent.
Lưu trú 2 đêm vào Tháng 4, 2023
Gaurav Soneja, General Manager – ITC Royal Bengal trả lời vào 03/07/2023
Dear Guest,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

LASTA

Lưu trú 2 đêm vào Tháng 3, 2023
Gaurav Soneja, General Manager – ITC Royal Bengal trả lời vào 03/07/2023
Dear Guest,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 - Tốt

Satyendra N

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very comfortable and food at Avartana restaurant was delicious.
Lưu trú 2 đêm vào Tháng 12, 2022
Gaurav Soneja, General Manager – ITC Royal Bengal trả lời vào 03/07/2023
Dear Mr. Satyendra,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your visit with us at Avartana. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent stay!
Lưu trú 1 đêm vào Tháng 11, 2022
Gaurav Soneja, General Manager – ITC Royal Bengal trả lời vào 03/07/2023
Dear Guest,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

Chandan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Outstanding!
Gaurav Soneja, General Manager – ITC Royal Bengal trả lời vào 03/07/2023
Dear Mr. Chandan,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 - Xuất sắc

prashant

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good property and well maintained. The staff is friendly and the hotel is super clean. The only thing the hotel should focus on is customer welcoming staff and marking for the check in lobby. There was nobody when we first came in and had to find the lobby. Welcome drink should be offered. The restaurants at the hotel is excellent with variety of options.
Gaurav Soneja, General Manager – ITC Royal Bengal trả lời vào 03/07/2023
Dear Mr. Prashant,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 - Tốt

Prabir

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall it was good but could have been excellent
Gaurav Soneja, General Manager – ITC Royal Bengal trả lời vào 03/07/2023
Dear Mr. Prabir,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal