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The Windsor Castle

Kodimatha, Kottayam, Kerala

6,4

6,6/10

Sạch sẽ

6,6/10

Nhân viên & dịch vụ

6,0/10

Tiện nghi, dịch vụ

5,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

2/10 - Tồi

Anish

09/05/2023

Lưu trú 1 đêm vào Tháng 5, 2023

8/10 - Tốt

Karan

03/04/2019

Thích: Nhân viên & dịch vụ

Good place to stay

The resort was nice but the rooms need upkeep

Lưu trú 1 đêm vào Tháng 3, 2019

2/10 - Tồi

pamela, New Zealand

03/04/2019

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng

Disorganised staff, run down Hotel. Loud guests who were disruptive and not managed by Hotel staff. Would not recommend

Lưu trú 2 đêm vào Tháng 3, 2019

6/10 - Được

Khách đã xác thực

Đi cùng gia đình

12/03/2019

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú

Good ambiance for the out side of the property Good place for walking and dine out But in side the property and and the leadership of the friendiffice has to be improve the customer support inter personal relationships

Lưu trú 4 đêm vào Tháng 3, 2019

6/10 - Được

M

13/12/2018

Không thích: Nhân viên & dịch vụ

Not parallel to price hotel staff was not honest before they promised something else and then they didn’t fulfill that

Lưu trú 2 đêm vào Tháng 12, 2018

2/10 - Tồi

abe thomas, good for those who want to rest.

07/12/2018

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng

Poor service and not comfortable

Rude front office staff with zero courtesy! Rooms very hot, AC not good. No windows!! No exhaust in wash room! Over all horrible. Not good for business travellers. I won't stay here again or recommend to anyone. May be good for wedding reception guests who don't need to stay but just need a room to change etc.

Lưu trú 1 đêm vào Tháng 12, 2018

8/10 - Tốt

Alexander job

10/08/2018

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng

Good service

Stay was good and comfortable. The manager at the restaurant went above his duty to see if the food was good and our stay comfortable.

Lưu trú 1 đêm vào Tháng 7, 2018

4/10 - Kém

Karim

07/08/2018

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng

Very dated place with poor service

Lưu trú 4 đêm vào Tháng 7, 2018

10/10 - Xuất sắc

Anil

12/05/2018

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng

Gishnu trả lời vào 03/06/2018

Thanks for your Review!!!! We're so glad to have a guest like you and hope to receive you again.

6/10 - Được

Beatriz

04/05/2018

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú

Justo

Muy justo, parece que hace tiempo fue un buen hotel, pero ahora está viejo y descuidado. El agua caliente de l ducha tarda más de 10 minutos en salir.

Gishnu trả lời vào 03/06/2018

Thanks for your Feedback!!!!! we're very sorry for the inconvenience caused, we'll definitely take all outcomes for our property to seem more comfortable to all guest

8/10 - Tốt

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01/05/2018

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng

we stayed in a bungalow, lovely setting on canal. we were well looked after.

Gishnu trả lời vào 01/05/2018

Thanks for your valuable review!!! We're very pleased to have a guest like you, very glad to hear from you about our service, hope to receive from you again

8/10 - Tốt

Khách đã xác thực

13/04/2018

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng

Value for money

Gishnu trả lời vào 21/04/2018

Thanks for your valuable comment! We are very pleased to have a guest like you and we hope to receive you again...

10/10 - Xuất sắc

Hendrik

24/03/2018

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng

very friendly staff. very professional

Gishnu trả lời vào 02/12/2018

Thanks for staying with us and your valuable Feedback!

8/10 - Tốt

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19/03/2018

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng

Though advertising premium channels, there were none except for some select english landguage news. The grounds to the hotel were very nice. The staff was attentive.

Lưu trú 2 đêm vào Tháng 3, 2018

Gishnu trả lời vào 22/03/2018

Thanks for staying with us, we appreciate your feedback! we'll take the necessary actions to correct the fault.

10/10 - Xuất sắc

inderjit

02/01/2018

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng

New year eve at Windsor castle , kottayam

It was amazing , the staff was cooperative in providing the facilities . In the absence of the concerned personal the front desk manager hurried with for boat services . It was a memorable experience

Lưu trú 1 đêm vào Tháng 12, 2017

shamon trả lời vào 06/01/2018

Dear Sir, Many more thanks for the valuable feedback. please suggest your friends and family about our resort and hotel. and we are inviting you and your family once again to join windsor family.

4/10 - Kém

Cemal, Buffalo,NY

16/12/2015

Thích: Nhân viên & dịch vụ

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng

This is a 2 Star Hotel with US standards

Bed sheets and towels are very old and stained. There is no tissue in the room. While hotel staff are nice but not many speaks English. Which is unusual for India. It is a 2 star hotel with US standards.

4/10 - Kém

Bill, Minnesota

04/03/2015

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng

Room

The room did not look clean. The room was very hot amd it took a long time to cool off. The bathroom was not clean and there was no hot water. I had to take cold shower. The hotel staff was OK. Yhe restaurent was OK. The restaurent staff was Ok. The food was OK. Overall, the the room was not worth the money.

6/10 - Được

Khách đã xác thực

28/01/2015

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng

Nice property but hotel itself needs fixing up

Stayed 3 nights. Rooms need updating. Mixed results with staff: some very friendly while others not so pleasant. Great property for strolling down to waterfront.

4/10 - Kém

p j, bangalore

03/12/2014

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng

comments

noisy maintenance work going on during afternoon hours on floor above our room without any intimation. stopped only after strong intervention by me with the management.

8/10 - Tốt

Khách đã xác thực

28/11/2014

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng

very good

Very spacious and clean hotel. The staff were very good. Especiall Geno in the office went extra mile to process my request. Generally very Good and offerdable.

6/10 - Được

Khách đã xác thực

25/08/2014

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng

Not the worst, but very far from the best

Overall the hotel is Ok for the price. The staff was friendly, even though the bus boys/ serving helpers clothes were dirty sometimes. The room had antique furniture, was spacious and seemed cleaned upon arrival. However, the first day housekeeping did not clean the bathroom, they just made the bed and replaced the towels. This was corrected for the duration of the stay after I mentioned it to the front desk. The hotel breakfast was complimentary ( traditional Indian breakfast) but offered limited choices. The restaurant/buffet prices were overpriced, very overpriced. The hotel sits right on the edge of the town, which for a foreigner is a little bit inconvenient. My friends whom I visited stay at Hotel Aida, which is in the town, cheaper, newly renovated and is in closer walking distance to the shops. Windsor Castle does sit on an extraordinary piece of property. If the hotel was renovated and there was a place to sit and enjoy the view of the review, this place would be marvelous! If you are looking at Windsor Castle, you should be looking at Hotel Aida.

8/10 - Tốt

Aliamma, Bangalore

29/07/2014

Thích: Sạch sẽ, tiện nghi phòng

A conveniently located hotel for our quick visits

The hotel appears like a castle from the highway , a few kilometres away from Kottayam towards Thiruvalla.The staff identified us and our check in was very smooth and we were escorted to the room along with our baggage.We covered Muvattupuzha,Pala,Kanjirappally,Kottayam,Thiruvalla,Chenhannur ,Omallur and Eraviperoor, visiting our relatives while enjoying rain and the lush green of the interior of Kerala. We could also visit a famaous pilgrimage centre at Mannar called Parumala Church. The hotel served as accommodation for our visits.Before leaving, we took a round of the exterior of the hotel to enjoy the garden and the panoramic view of the lake and the scenery.