Khách sạn Kountze

"Great location and extremely friendly staff"

"We arrived Friday May 22nd at 4pm, we were in town for a graduation that started at 730. Upon arriving we had plans of checking in and getting ready then heading to the graduation. We were told they didn’t have the room we had already paid for but it would be ready in 4ish hours, because the people staying in the room haven’t left yet. We said fine can we use the restrooms to change and we would be back after the graduation for the room. They assured us. We packed our luggage back into our...

"Worse customer service I’ve ever experienced at hotel!! Lady at the front desk was overly rude!! Had to sleep in a hot room due lights being out at the hotel!! Just a bad experience all around!!"

"Great stay"

"Looks like the property was recently renovated. Doesn’t look like much on the outside but the rooms are extremely well equipped and updated nicely. Nice little continental breakfast as well is a plus :)"

"Friendly staff and accessible to the freeway."

"Very comfortable rooms and great breakfast! The staff was so nice and helpful! Highly recommend"

"Definitely not IHG standards. The ice machine is broken on the 2nd floor, there are no vending machines, there was a dirty rag in our shower, Shampoo instead of hand soap by the sink, and a broken tv remote. This felt like a cheap motel stay."

"Great staff clean rooms need a room safe"

"Limpieza súper bien El único problema ahora es que es una máquina la que atiende,no hay personal físicamente en la recepción "

"Very clean"

"This property is old and smells really bad."

"The rooms are always clean and the staff is very kind and helpful. My go to place when staying in Beaumont for work."

"The room was very clean. The room was very spacious. Staff was super friendly."

"smelled like mildew"

"The whole hotel and premises smelled of weed ( marijuana) The elevated was dirty"

"We found 2 roaches in our room. 1 alive and 1 dead. Our toilet stopped working in the middle of the night and we had to move rooms. Not the property’s fault but someone kept slamming a door at 2 in the morning over and over. Was not restful at all. "

"Staff was accommodating, but the property could use updating. I had to change rooms. The ceiling was falling in the bathroom and the lighting switch plate on the desk lamp was bare wires. Shorted my laptop power supply. "

"Considering it was under construction, the room was clean and mattress was very comfortable. We will stay here again in the future."