2 hồ bơi ngoài trời, dù/ô trên bãi biển/hồ bơi, ghế dài tắm nắng
Kiểm tra phòng trống

Nhận xét về Centara Grand Beach Resort & Villas Krabi

5 out of 5
Centara Grand Beach Resort & Villas Krabi
396-396/1 Moo 2, Ao Nang, Muang, Krabi, Krabi

Nhận xét

8,6

Xuất sắc

Đánh giá 10 - Xuất sắc. 505/975 nhận xét" "
Đánh giá 8 - Tốt. 300/975 nhận xét" "
Đánh giá 6 - Được. 91/975 nhận xét" "
Đánh giá 4 - Kém. 49/975 nhận xét" "
Đánh giá 2 - Tồi. 30/975 nhận xét" "

8,6/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

8,6/10

Tiện nghi, dịch vụ

8,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,4/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

John

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was a beautiful experience to stay at Centara Grand in Krabi. We felt like we were in paradise. Incredible location. It was fun to boat in and also to be able to take the "Monkey Tail" into town.
Lưu trú 4 đêm vào Tháng 4, 2024
Sathish trả lời vào 19/05/2024
Dear Mr. John,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

8/10 - Tốt

samarjit

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All good
Lưu trú 3 đêm vào Tháng 4, 2024
Sathish trả lời vào 19/05/2024
Dear Mr. Samarjit,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

10/10 - Xuất sắc

Devon, Aurora

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Although the facility and food were excellent, the staff makes this place a must stay. The staff were so happy and willing to help with any need. A special thank you to Tangmo. She was extremely helpful with an injury sustained (completely my fault) on the monkey trail. We feel very lucky she was there and so willing to help. Her concern for us was very genuine.
Lưu trú 6 đêm vào Tháng 4, 2024
Sathish trả lời vào 27/04/2024
Dear Mr. Devon,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

4/10 - Kém

abdullah

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location of the hotel is beautiful and the view is beautiful, but the furniture is old and needs renovation, and the food needs modifications because it is less than normal. There was a reservation for a romantic dinner and payment was made in advance via electronic payment. At the time of checkout, I was asked to pay, but fortunately I kept the payment invoice.
Lưu trú 2 đêm vào Tháng 4, 2024
Sathish trả lời vào 27/04/2024
Dear Mr. Abdullah,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

6/10 - Được

Mark

Lưu trú 5 đêm vào Tháng 4, 2024
Sathish trả lời vào 27/04/2024
Dear Mr. Mark,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

10/10 - Xuất sắc

Cameron

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is an amazing resort. The highlights are the scenic setting on the cliffs, and the private beach! Be aware that you reach the resort by boat. You can walk the monkey trail into town but it's a long walk. You reserve boats to go into town or for any sight seeing excursions. If you stay late in Krabi you can hail a water taxi if necessary. The cost was about 700 THB. If you want to get away from it all you can't beat this resort. The only downside is the extra time and planning required when you want to do anything off property.
Lưu trú 4 đêm vào Tháng 4, 2023
Sathish trả lời vào 16/04/2024
Dear Mr. Cameron,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

6/10 - Được

Maya

Lưu trú 1 đêm vào Tháng 3, 2024
Sathish trả lời vào 27/04/2024
Dear Ms. Maya,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

10/10 - Xuất sắc

Malcolm

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Extremely private resort in Krabi. Beautiful property - the photos do not do this place justice. Accessible only by boat or via monkey trail - this keeps the property private but makes it more difficult to access the town. Friendly and helpful staff. The included breakfast buffet was fantastic.
Lưu trú 8 đêm vào Tháng 2, 2024
Sathish trả lời vào 05/04/2024
Dear Mr. Malcolm,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

10/10 - Xuất sắc

Farid

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Love and Profound Respect to General Manager of this Amazing Property and to the rest of its Highly Professional and beautifully trained Team ! ❤️😃✊🙏
Lưu trú 3 đêm vào Tháng 3, 2024
Sathish trả lời vào 25/03/2024
Dear Farid,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

8/10 - Tốt

Katherine, North Vancouver

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Travelling with kids (10 and 8 years old), they loves the pool! Great breakfast! I did not rate it a 5 start only because trying to get the hotel to arrange transport was really difficult. Just arrange hotel transfer from the airport through Klook. Only 635 Bhat, vs. 1500 that the hotel wanted to charge. Book shuttle back right away or there may not be room.
Lưu trú 2 đêm vào Tháng 3, 2024
Sathish trả lời vào 25/03/2024
Dear Ms. Katherine,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

2/10 - Tồi

Natalia

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Horrible horrible and absolutely unacceptable customer service. I have been traveling around Thailand several times and I have never experienced such a rude non carrying staff members in any hotels around Thailand. We felt unwelcome from the moment we arrived and every interaction with a front desk service or other staff members felt like we are inconvenience to them. No one ever explained us about the property how to reserve a shuttle boat or any other amenities within the resort. Front desk staff never answers the phone when you tried to call them and when you approach them in person, they avoid a conversation and not giving you a straight answer. This is not acceptable especially in a place where customer service is the key
Sathish trả lời vào 25/03/2024
Dear Natalia,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

10/10 - Xuất sắc

Brandon

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The hotel was gorgeous. Rooms were elegant.
Lưu trú 4 đêm vào Tháng 3, 2024
Sathish trả lời vào 25/03/2024
Dear Mr. Brandon,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

2/10 - Tồi

Tom

Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is a very challenging property. The management is clearly either not in control or there is little training. The person taking us to our room was lost. Instead of getting a golf cart we walked up and down the hill. The staff do not say hello or smile. There was construction by our room. Nothing was done after a complaint. A note about changing rooms was never done. Complete confusion. The food is below average so people go elsewhere. The facilities are worn and tired.
Lưu trú 3 đêm vào Tháng 3, 2024
Sathish trả lời vào 25/03/2024
Dear Mr. Tom,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

8/10 - Tốt

Maxine

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
The hotel has the best view in the world from a hotel. And this is what you pay for... We had a deluxe room but I would say the view only made it deluxe. The room had alot of damaged furniture, cupboards not shutting or stains on the floor. Floor was not mopped so was very dirty. The bed is rattan so it does sound like it's broken when you get on the bed. But the bed was very comfortable dispite this. The windows in the room are very strange as with it being frosted you can still see shadows. The coast restaurant serves very nice food and I feel is the most reasonable out of all the restaurants. The Indian terrible food and nothing like Indian food. Thai restaurant we got stung on the first night at the hotel we kept asking before going in how much this would be. No one told us and told us it's a buffet. We were charged over £96 English pounds which is crazy money. But we didn't dispute it as what was the point the food was nice. The hotel shuttle with the boat is a little inconvenient at times due to the times available. Monkey trail we didn't try this as people said it is way to dangerous. The pier is interesting and could do with an investment on building a proper one. The prices are to high in the restaurants. Overall we would love to return the hotel does need updating showing more as a 4* not 5* and would be nice for an adult only pool to built as the relaxing pool had no loungers and looked abandoned.
Lưu trú 5 đêm vào Tháng 2, 2024
Sathish trả lời vào 25/03/2024
Dear Maxine,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

8/10 - Tốt

Remingten

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Staff was nice. Only reachable by boat that has to be prebooked by staff. Can walk through monkey trail to get to shops/dining but it’s a steep climb!
Lưu trú 4 đêm vào Tháng 2, 2024
Sathish trả lời vào 25/03/2024
Dear Remingten,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

8/10 - Tốt

Heidi

Lưu trú 9 đêm vào Tháng 2, 2024
Sathish trả lời vào 25/02/2024
Dear Ms. Heidi,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

6/10 - Được

Eric

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We loved the green surrounding and private beach although house keeping and staff communication could improve, we had to call multiple time to have amenities provided to us, staff was kind and welcoming
Lưu trú 4 đêm vào Tháng 2, 2024
Sathish trả lời vào 25/02/2024
Dear Mr. Eric,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

6/10 - Được

Khách đã xác thực

Thích: Nhân viên & dịch vụ, tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 2, 2024
Sathish trả lời vào 25/02/2024
Dear Valued Guest,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

10/10 - Xuất sắc

Jerker

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good choice
I really enjoyed my stay. Quiet, comfortable, very nice staff. In places, the hotel is showing its age, but not a problem.
Lưu trú 9 đêm vào Tháng 1, 2024
Sathish trả lời vào 25/02/2024
Dear Jerker,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

10/10 - Xuất sắc

Maleeha

Lưu trú 4 đêm vào Tháng 2, 2024
Sathish trả lời vào 25/03/2024
Dear Maleeha,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

10/10 - Xuất sắc

jane, leesburg

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our room was great and view quite nice. The customer service was a bit odd. They did not let us know our room was ready for over an hour. The front desk seemed constantly confused. The hotel is a bit isolated you need to take a Monkey walk rickety trail to get to Ao Nang the closest town and the shuttle service is very restrictive with reservations needed 24 hours in advance. However the views are amazing and pool is nice and as I mentioned our room was beautiful
Lưu trú 4 đêm vào Tháng 2, 2024
Sathish trả lời vào 25/02/2024
Dear Jane,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

4/10 - Kém

Michael

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 2, 2024
Sathish trả lời vào 25/02/2024
Dear Michael,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

6/10 - Được

Dean

Thích: Sạch sẽ, tiện nghi phòng
Nice locations, could use improvements.
The location of the property is indeed picturesque, and its design is appealing from a distance. However, it's apparent, as echoed in numerous previous reviews, that the rooms could benefit from some updates as they exhibit signs of wear and tear. Two primary concerns stand out regarding the property. Firstly, the accessibility requires a boat, a crucial detail that should be clearly communicated upfront. While this is common in the area due to its natural setting, the frequency and booking process of the ferries pose inconvenience. Departures occur hourly, and reservations must be made well in advance due to limited capacity, disrupting spontaneous plans. The alternative, a challenging hike to Ao Nang or an expensive "private boat" option, further compounds the issue. Secondly, the property tends to be crowded, affecting various aspects of the guest experience. Breakfast is consistently busy, securing a seat can be challenging, and the pool area is often bustling. Additionally, the presence of many families and children alters the ambiance of the vacation, which may not be ideal for some guests. Despite these drawbacks, the staff members are commendable in their service. In summary, while the location and pricing may be suitable for last-minute bookings, it's advisable to conduct thorough research before making a reservation.
Lưu trú 3 đêm vào Tháng 2, 2024
Sathish trả lời vào 25/02/2024
Dear Dean,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

2/10 - Tồi

Kurt

Lưu trú 1 đêm vào Tháng 2, 2024
Sathish trả lời vào 25/03/2024
Dear Kurt,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

4/10 - Kém

KATHRYN

Thích: Sạch sẽ, tiện nghi phòng
HONEST REVIEW FROM AN EXPERIENCED TRAVELLER!
Ok, firstly the hotel is far from 5 star, more like 3 star. It is clean and the view is ok,... just ok as there are trees everywhere so ocean view is not that good. The rooms are nice and spacious. The staff are friendly but very slow so room service is useless. Now what let's this place down is you expect it to be a private beach considering it is so expensive but it is full of holidaymakers not from the hotel so take no notice of the pictures. The pool is tiny with loud young booming music and there are nowhere near enough deck chairs. The beach is acceptable but not fantastic as claimed. The restaurant food is diabolical quality, just cheap frozen rubbish, beers are served in plastic jars not glass! The food is incredibly overpriced, average meal for two costs £40 for frozen cheap rubbish. Basically 4 times the price it should be! The only decent food is the Thai restaurant however that is insanely overpriced. There was a buffet one night, the cost was £60 per person which is scandalous for Thailand. Basically this hotel is run down, poor staff, absolutely terrible food and absurdly overpriced cheap food. I would say steer clear and go somewhere else as this place is just a money making con!
Lưu trú 2 đêm vào Tháng 2, 2024
Sathish trả lời vào 25/02/2024
Dear Kathryn,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

8/10 - Tốt

Julia

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Love this beautiful property. The room was beautiful and had everything we needed. The staff were so friendly and we can tell they work so hard, so thank you! The only thing we didn’t love was the food. I think if this was improved it would make a world of a difference.
Lưu trú 1 đêm vào Tháng 2, 2024
Sathish trả lời vào 11/02/2024
Dear Ms. Julia,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

4/10 - Kém

Khách đã xác thực

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 11 đêm vào Tháng 1, 2024
Sathish trả lời vào 11/02/2024
Dear .Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

10/10 - Xuất sắc

Stewart

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing location and amenities. I’d come back anytime!
Lưu trú 2 đêm vào Tháng 2, 2024
Sathish trả lời vào 11/02/2024
Dear ,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

2/10 - Tồi

Harkirat

Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Personally did not enjoy the hotel at all! Very remote and remote without cause! Nothing much to do on hote! Dont get me started on their boat service beyond terrible you have to book 24 hours before to leave the resort and if you dont they will charge a arm and leg.
Lưu trú 2 đêm vào Tháng 2, 2024
Sathish trả lời vào 11/02/2024
Dear .Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

8/10 - Tốt

Christian

Lưu trú 6 đêm vào Tháng 1, 2024
Sathish trả lời vào 11/02/2024
Dear ,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

10/10 - Xuất sắc

Jon

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 2, 2024
Sathish trả lời vào 11/02/2024
Dear Jon ,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

6/10 - Được

Henrik

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Udsigt ikke som forventet til prisen. Lejede 3 af deres dyreste værelser i en uge og ønskede sammenhæng i værelserne, men de var meget spredt. Gennerelt trænger det efter min mening til renovering, deres udbud af forplejning er minimum dobbelt op på prisen i forhold til krabi
Lưu trú 7 đêm vào Tháng 1, 2024
Sathish trả lời vào 11/02/2024
Dear Henrik.Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

6/10 - Được

Paula

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Ok
Good stay overall but not overly impressed by Centara in terms of standards and service. Lovely resort but could do with an upgrade and higher standards of service from staff
Lưu trú 6 đêm vào Tháng 1, 2024
Sathish trả lời vào 11/02/2024
Dear Paula.Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

8/10 - Tốt

Yousaf

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
Sathish trả lời vào 11/02/2024
Dear ,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

10/10 - Xuất sắc

Kasper

Lưu trú 5 đêm vào Tháng 1, 2024
Sathish trả lời vào 11/02/2024
Dear ,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

6/10 - Được

Colin

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
A disappointment
Beautiful location however the hotel is poorly maintained . We had a jacuzzi on the balcony , when we used it brown sludge came out so didn’t use again . Had room service dinner on the 4th night - undercooked cold burger that made me ill for a couple of days . Room was generally tired , chipped paintings , stained furniture and doors that don’t shut properly. Food at the coast restaurant was at best average , food in the Thai restaurant was good however . We booked the club upgrade , which was worth it for us - it meant we could have breakfast in the lounge , and there was afternoon tea and cocktails in the evening if you want these - staff in there were excellent.
Lưu trú 14 đêm vào Tháng 1, 2024
Sathish trả lời vào 11/02/2024
Dear Colin,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

4/10 - Kém

Thomas

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
We paid for an upgraded room with a hot tub on the balcony which malfunctioned and we were unable to use during our visit (4 nights). The property claimed they fixed it, but they did not. The property did nothing to compensate us expect a cheap bottle of champagne, which we don't drink. Very disappointing.
Lưu trú 4 đêm vào Tháng 1, 2024
Sathish trả lời vào 27/01/2024
Dear Mr. Thomas,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

10/10 - Xuất sắc

Julian

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful hotel and calm beach.
Lưu trú 4 đêm vào Tháng 1, 2024
Sathish trả lời vào 27/01/2024
Dear Julian,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

6/10 - Được

Christopher

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ
La comida no era buena, el servicio era lento, la mucama muy grosera con nosotros, diciendo que no iba a limpiar todos los días. El check out fue una pesadilla a pesar de avisar que llegábamos antes y necesitábamos transporte nunca nos lo dieron, nos tuvieron esperando hrs por la habitación, para el check out muy groseros, no nos dejaron ni siquiera un minuto más tarde aún pidiendo que nos cobraban un extra. La tienda estuvo cerrada todo el tiempo, tuvimos que pedir que la abrieran para vendernos algo y los precios excesivamente altos.
Lưu trú 2 đêm vào Tháng 1, 2024
Sathish trả lời vào 27/01/2024
Dear Mr. Christopher,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

4/10 - Kém

David

Lưu trú 3 đêm vào Tháng 1, 2024
Sathish trả lời vào 27/01/2024
Dear Mr.David,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

10/10 - Xuất sắc

Marinella

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Dal punto di vista del contesto naturalistico è un paradiso Il mare non è quello che ti aspetti in Tailandia a causa del fondale ma ci sono spiagge meravigliose a pochi minuti di taxi boat Lo consiglierei
Lưu trú 5 đêm vào Tháng 1, 2024
Sathish trả lời vào 27/01/2024
Dear Marinella,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

10/10 - Xuất sắc

Bengt

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 1, 2024
Sathish trả lời vào 27/01/2024
Dear Bengt,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

10/10 - Xuất sắc

Thao Ngoc

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 1, 2024
Sathish trả lời vào 21/01/2024
Dear Thao Ngoc,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

10/10 - Xuất sắc

Brian

Lưu trú 1 đêm vào Tháng 1, 2024
Sathish trả lời vào 21/01/2024
Dear Brian,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

8/10 - Tốt

André

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great property in one of the best beaches in Krabi, beautiful hotel with good amenities. The boat transportation works great and it is easy either to go to Krabi town or ao nang. All the tour picked up in the hotel pier, what made it really convenient. Hotel has fair restaurant options and an awesome swimming pool. I will definitely stay in this hotel again when visiting Krabi
Lưu trú 3 đêm vào Tháng 1, 2024
Sathish trả lời vào 21/01/2024
Dear Andre,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

8/10 - Tốt

Massimiliano

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Struttura piacevole anche se un po’ datata, posizione notevole ma con accessibilità limitata via mare o via trail che richiede buone gambe e 25 minuti per raggiungere le vie centrali. Personale gentile, cibo e colazione molto buoni. Mare e spiaggia dignitosi. Nota dolente è l’assenza di silenzio. Tutta la zona di AoNang è piagata dal rumore incessante dei motori delle barche long tail, che avendo come propulsori motori di camion o simili, fanno un baccano infernale che rimane costante per almeno 10 ore al giorno. Da scordarsi momenti magici in spiaggia con bibita e libro, il sottofondo stile pista di go kart è implacabile… la spiaggia e la magia si godono solo di sera quando finalmente le barche sono tutte ormeggiate.
Lưu trú 8 đêm vào Tháng 1, 2024
Sathish trả lời vào 21/01/2024
Dear Massimilliano,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

8/10 - Tốt

Fabio

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bom
Hotel bom, mas caro para o que oferece. Café da manha ruim do ponto de vista do sabor. E o atendimento deixa a desejar. Esperava mais. Nao foi ruim, mas esta longe de ser excepcional.
Lưu trú 2 đêm vào Tháng 1, 2024
Sathish trả lời vào 21/01/2024
Dear Fabio,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

4/10 - Kém

laurent

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Déception d’après la description !
Séjour décevant.L’hôtel n’a plus les caractéristiques d’un hôtel 5 étoiles ! La maintenance n’est pas assurée. Le restaurant international n’existe plus ? Thaï, ,japonai ,indien, Pendant 10 jours c’est difficile pour des français ,peu adeptes de ces cuisines ! Le bruit incessant des bateaux est une gêne.à la plage. Par contre Personnel très agréable ,serviable, souriant. L’atmosphère générale n’est pas celle d’un hôtel 5 étoiles ni la tenue.
Lưu trú 11 đêm vào Tháng 12, 2023
Sathish trả lời vào 21/01/2024
Dear Laurent,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

10/10 - Xuất sắc

Jesper

Lưu trú 7 đêm vào Tháng 1, 2024
Sathish trả lời vào 21/01/2024
Dear Jesper,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

10/10 - Xuất sắc

Heather

Lưu trú 5 đêm vào Tháng 1, 2024
Sathish trả lời vào 21/01/2024
Dear Heather,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager