4/10 - Kém
Samantha
Đi cùng bạn đồng hành
19/12/2025
Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The reception staff made you feel like you were troubling them and didn’t even acknowledge you when they walked past reception whilst waiting.
The junior suite with jacuzzi, the room was an amazing size however the shower flooded the whole bathroom due to water not being drained. So deep you were ankle deep in water.
The dining room area had drips of water continuously coming down from the room overhead. This was mentioned to the lady on reception who lazily said yes we are aware there is a problem, it happens and yeh it is what it is.
The other slight complaint, we stayed for 3 nights however the first 2 were in a different room due to originally staying for 2 nights. When we checked out at 11am we reminded them we were staying another night in a different room and was there a chance we could get our room earlier. They didn’t seem at all helpful and after going out and returning early the room was only ready 15 mins before. Other rooms must of been ready before I just thought it would be courteous of them as existing guests to of cleaned out room first. Noisy location but you are in the centre. I wouldn’t recommend this place neither would I stay again. Krakow is an annual trip and have stayed in numerous places and this sadly is the worst experience.
Samantha
Lưu trú 1 đêm vào Tháng 12, 2025
