Hồ bơi ngoài trời phục vụ theo mùa

Nhận xét về Ascott Star KLCC Kuala Lumpur

4 out of 5
Ascott Star KLCC Kuala Lumpur
No. 1, Jalan Yap Kwan Seng, Kuala Lumpur

Nhận xét

9,2

Tuyệt vời

Đánh giá 10 - Xuất sắc. 54/73 nhận xét" "
Đánh giá 8 - Tốt. 11/73 nhận xét" "
Đánh giá 6 - Được. 6/73 nhận xét" "
Đánh giá 4 - Kém. 1/73 nhận xét" "
Đánh giá 2 - Tồi. 1/73 nhận xét" "

9,6/10

Sạch sẽ

9,4/10

Nhân viên & dịch vụ

9,2/10

Tiện nghi, dịch vụ

9,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,4/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

CHRISTIAN ANDREW

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Hafizah Mahmod- Guest Service Manager trả lời vào 23/05/2024
Dear Andrew, Thank you for the wonderful review, we truly appreciate your business and your trust in us. We are happy to hear that our team members and service levels met your needs and expectations. We look forward to welcoming you and your family back to Ascott Star KLCC in the near future. Kind regards, Hafizah Mahmod, Guest Service Manager.

10/10 - Xuất sắc

Miguel

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Exellent!
Lưu trú 3 đêm vào Tháng 5, 2024
Hafizah Mahmod- Guest Service Manager trả lời vào 16/05/2024
Dear Miguel, Thank you so much for your recent stay and for sharing your comments with us. We are happy to have met some of your expectations in service and quality standards. We hope to welcome you back to Ascott Star KLCC should your travels brings you back to KL! Kind regards, Hafizah Mahmod - Guest Service Manager

10/10 - Xuất sắc

Wing Cheung, Hong Kong

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I want more clothes drawers.
Lưu trú 3 đêm vào Tháng 4, 2024
Hafizah Mahmod, Guest Service Manager trả lời vào 03/05/2024
Dear Mr. Wing, thank you for the wonderful review, we truly appreciate your business and your trust in us. We are happy to hear that our team members and service levels met your needs and expectations. Appreciate your feedback regarding the clothes drawer. Rest assured this will be looked into. We look forward to welcoming you and your family back to Ascott Star KLCC in the near future. Kind regards, Hafizah Mahmod - Guest Service Manager.

10/10 - Xuất sắc

Mark

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent property and staff team. Easy walk to KLCC metro and shopping centre with food hall. Amazing views of the tower (pay for Petronas tower view) but breakfast is only 2* (better to eat elsewhere or buy something to eat). Use Grab for taxi (there is a cash option). Great swimming pool, front desk and apartments with water/dryer and quality bathroom items. Will be my first choice of stay next time I visit KL
Lưu trú 6 đêm vào Tháng 4, 2024
Hafizah Mahmod- Guest Service Manager trả lời vào 30/04/2024
Dear Nura, Thank you for selecting Ascott Star KLCC on this occasion and I am delighted to learn that you have thoroughly enjoyed your stay with us, particularly the convenient location, the spacious and comfortable room along with the warm hospitality of our associates. We certainly hope to have you back again with us in the near future. Kind regards, Hafizah Mahmod , Guest Service Manager.

10/10 - Xuất sắc

Gavin

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing place to stay. Location, walkability and connections to the metro were just perfect. The staff were incredibly friendly and super helpful. Every time I entered or left the hotel, the staff were smiling and always greeted no matter the time of day. I was given a view of the Petronas Twin Towers from my apartment and the hotel even gave me a small gift for my birthday. The rooftop pool was incredible and the 6th floor pool was great too. I also tried out the inhouse Peranakan massage service on the 6th floor and it was perfect, a lot cheaper than any massage place in KL. There is also a shortcut to the KLCC metro station. If you walk left from the entrance and then walk towards the Avenue K mall, head down the stairs to the basement and you’ll see the KLCC metro. You can also go to Suria KLCC mall and Pavilion via this route too - Great for super hot days when you just want air conditioning or street less walks Overall, I couldn’t fault Ascott Star KLCC. I will definitely stay here again if I ever return to KL.
Lưu trú 5 đêm vào Tháng 4, 2024
Hafizah Mahmod- Guest Service Manager trả lời vào 29/04/2024
Dear Gavin, Thank you for selecting Ascott Star KLCC on this occasion and I am delighted to learn that you have thoroughly enjoyed your stay with us, particularly the convenient location, the spacious and comfortable room along with the warm hospitality of our associates.

8/10 - Tốt

Reza

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I would definitely give a 5star to this hotel if the breakfast wasn’t this bad. Everything is perfect, rooms, pools, lobby, views, service, staffs. The only downside is breakfast which is poor, stingy and in a terrible separated room, absolutely disaster coffee, which ruins the way you would start your day. If you ever decide to book this hotel, give yourself a favour and plan your breakfast outside, perhaps in KLCC. Apart from breakfast, loved everything and might come back again.
Lưu trú 5 đêm vào Tháng 4, 2024
Hafizah Mahmod- Guest Service Manager trả lời vào 30/04/2024
Dear Nura, Thank you for selecting Ascott Star KLCC on this occasion and I am delighted to learn that you have thoroughly enjoyed your stay with us, particularly the convenient location, the spacious and comfortable room along with the warm hospitality of our associates. We certainly hope to have you back again with us in the near future. Kind regards, Hafizah Mahmod , Guest Service Manager.

8/10 - Tốt

Helen

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The rooms are spacious and clean.
Lưu trú 5 đêm vào Tháng 4, 2024
Hafizah Mahmod- Guest Service Manager trả lời vào 12/04/2024
Dear Helen, Thank you for the wonderful review, we truly appreciate your business and your trust in us. We are happy to hear that our team members and service levels met your needs and expectations. We look forward to welcoming you and your family back to Ascott Star KLCC in the near future. Kind regards, Hafizah Mahmod, Guest Service Manager.

10/10 - Xuất sắc

Tung Meng, Singapore

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
EXCELLENT !
Lưu trú 3 đêm vào Tháng 3, 2024
Hafizah Mahmod, Guest Service Manager trả lời vào 05/03/2024
Dear Tung Meng,Thank you kindly for sharing your stay experience with us. We hope to welcome you back to Ascott Star KLCC should your travels brings you back to KL! Kind regards,

6/10 - Được

Lai

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Everything was perfect until I fell, stepping out of the room because I missed the 3 inches threshold in front of the room. I fell and crashed my head into the wall in front. I sustained injury to my head and shoulder. My husband rang reception for ice cubes to put on my bruised forehead, was told to wait for 5 mins. He couldn’t wait so he went to reception to get himself. The same night I had aches all over my body, including my neck and back. I suggest the hotel management put a warning strip on the threshold so it is more visible. This set up is a serious hazard.
Lưu trú 2 đêm vào Tháng 2, 2024
Hafizah Mahmod- Guest Service Manager trả lời vào 18/02/2024
Dear Lai, thank you for selecting Ascott Star KLCC. Thank you kindly for sharing your feedback with us. We hope to be able to serve you better in the near future. Appreciate for your feedback regarding the hazard. Rest assured this will be looked into. Kind regards, Nor Hafizah Mahmod, Guest Service Manager.

10/10 - Xuất sắc

Jenny

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Large shopping malls just nearby. Easy to get to the monorail through the mall. Ask the concierge for the short cut. Save you much more time. Spacious suite. Comfortable mattress.
Lưu trú 2 đêm vào Tháng 2, 2024
Hafizah Mahmod- Guest Service Manager trả lời vào 13/02/2024
Dear Jenny, Thank you for the wonderful review, we truly appreciate your business and your trust in us.We look forward to welcoming you and your family back to Ascott Star KLCC in the near future. Kind regards, Hafizah Mahmod Guest Service Manager

10/10 - Xuất sắc

Bernard

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Home away from home!
Lưu trú 3 đêm vào Tháng 2, 2024
Hafizah Mahmod- Guest Service Manager trả lời vào 12/02/2024
Dear Bernard , Thank you kindly for sharing your stay experience with us. We hope to welcome you back to Ascott Star KLCC should your travels brings you back to KL!

10/10 - Xuất sắc

Jaroslaw

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The greatest!!!
The best hotel I was in from over 700 around the world
Lưu trú 1 đêm vào Tháng 2, 2024
Hafizah Mahmod- Guest Service Manager trả lời vào 06/02/2024
Dear Jaroslaw, Thank you for the wonderful review, we truly appreciate your business and your trust in us. We are happy to hear that our team members and service levels met your needs and expectations. We look forward to welcoming you and your family back to Ascott Star KLCC in the near future. Kind regards, Hafizah Mahmod Guest Service Manager

8/10 - Tốt

DARREN

Lưu trú 4 đêm vào Tháng 1, 2024
Hafizah Mahmod- Guest Service Manager trả lời vào 07/02/2024
Dear Darren, Thank you for the wonderful review, we truly appreciate your business and your trust in us. We are happy to hear that our team members and service levels met your needs and expectations. We look forward to welcoming you and your family back to Ascott Star KLCC in the near future. Kind regards, Hafizah Mahmod Guest Service Manager

10/10 - Xuất sắc

Pavel

Lưu trú 2 đêm vào Tháng 1, 2024
Hafizah Mahmod- Guest Service Manager trả lời vào 04/02/2024
Dear Pavel, thank you for selecting Ascott Star KLCC on this occasion and I am delighted to learn that you have thoroughly enjoyed your stay with us.We certainly hope to have you back again with us in the near future. Kind regards, Hafizah Mahmod - Guest Service Manage

8/10 - Tốt

yuanhung

Lưu trú 2 đêm vào Tháng 1, 2024
Hafizah Mahmod- Guest Service Manager trả lời vào 21/03/2024
Dear Yuanhung,thank you kindly for your fantastic rating! We hope to be able to welcome you back again in the near future. Kind regards, Peter Banyan – Operation Manager

10/10 - Xuất sắc

Anilyn

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Best honeymoon this year on our Anniversary year, we thank you for our surprise room..
Lưu trú 6 đêm vào Tháng 12, 2023
Hafizah Mahmod- Guest Service Manager trả lời vào 22/01/2024
Dear Anilyn,Thank you for the wonderful review, we truly appreciate your business and your trust in us. We are happy to hear that our team members and service levels met your needs and expectations. We look forward to welcoming you and your family back to Ascott Star KLCC in the near future. Kind regards, Norhafizah Mahmod , Guest Service Manager

10/10 - Xuất sắc

Nadya

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed at the Ascott Star KLCC Kuala Lumpur for a week in December and had a great experience. The hotel is in a great location, in the heart of KLCC, close to the Petronas Twin Towers, Suria KLCC and KLCC Park. It is new, officially opened in 2022. The apartment is extremely clean and tidy, the kitchen is fully equipped, with an amazing view of the Petronas Twin Towers from the windows, and the king size bed is very comfortable, at a reasonable price. The infinity pool overlooks the Petronas Twin Towers. After reading the reviews, we did not have breakfast there but we ate at the rooftop restaurant and the variety of food is something that needs to be improved. The reception staff were extremely polite, friendly and helpful. Everyone was so welcoming. We highly recommend the hotel to everyone and will definitely come back next time. Thank you Ascott Star.
Lưu trú 4 đêm vào Tháng 12, 2023
Norhafizah Mahmod , Guest Service Manager trả lời vào 07/01/2024
Dear Nadya , Thank you kindly for sharing your stay experience with us. We hope to welcome you back to Ascott Star KLCC should your travels brings you back to KL! Kind regards, Norhafizah Mahmod , Guest Service Manager

10/10 - Xuất sắc

Nina

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fantastic facilities in this stylish property, combined with excellent customer service, friendly staff and high standards. The property has a rooftop pool with amazing view of Petronas Towers (although no shade unfortunately) and a HUGE pool on the 6th floor with numerous places to sit or lounge including poolside cabanas and spa jet areas. Room was spotless and very well equipped including full kitchen and washer/dryer. Only negative was confusion on arrival as we were dropped by our taxi at the wrong tower (there are 3 towers that all go by the same name and address!) - better drop off instructions are needed - ask taxi to drop you at Alva restaurant for the correct entrance. Staff were super welcoming and extremely helpful. Would stay again if in KL.
Lưu trú 3 đêm vào Tháng 11, 2023
Hafizah Mahmod- Guest Service Manager trả lời vào 29/11/2023
Thank you kindly for sharing your stay experience with us. We hope to welcome you back to Ascott Star KLCC should your travels brings you back to KL! Kind regards,

10/10 - Xuất sắc

Derek

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel Staffs are friendly. Good location, short walking distance to shopping malls.
Lưu trú 1 đêm vào Tháng 11, 2023
Hafizah Mahmod- Guest service Manager trả lời vào 27/11/2023
Dear Derek ,Thank you for taking the time to share your stay experience at Ascott Star KLCC Kuala Lumpur! It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We are happy to have met some of your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Indeed we have also taken note on your comments for further improvements. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.

10/10 - Xuất sắc

Mehwish

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great property with lovely amenities. Breakfast was a bit hit and miss though. Overall location, service and facilities were great.
Lưu trú 4 đêm vào Tháng 11, 2023
Hafizah Mahmod, Guest Service Manager trả lời vào 19/11/2023
Dear RonldFr ,Thank you for taking the time to share your stay experience at Ascott Star KLCC Kuala Lumpur! It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We are happy to have met some of your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Indeed we have also taken note on your comments for further improvements. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Best Regards, Hafizah Mahmod , Guest Services Manager

10/10 - Xuất sắc

KOJI

Lưu trú 1 đêm vào Tháng 11, 2023
Hafizah Mahmod, Guest Service Manager trả lời vào 19/11/2023
Dear RonldFr ,Thank you for taking the time to share your stay experience at Ascott Star KLCC Kuala Lumpur! It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We are happy to have met some of your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Indeed we have also taken note on your comments for further improvements. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Best Regards,Hafizah Mahmod, Guest Service Manager

10/10 - Xuất sắc

Stefan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sehr schöner Infinity-Pool mit Blick auf die Petrona Twin Towers. Sehr freundliches Personal. Großes Zimmer mit kompletter Kücheneinrichtung einschl Waschmaschine. Kurzer Weg zu den Twintowers und MRT-Station KLCC. Nur das Duschwasser morgens war leider nur lauwarm. Leckeres Früstück!
Lưu trú 1 đêm vào Tháng 11, 2023
Hafizah Mahmod - Guest service Manager trả lời vào 16/11/2023
Dear Stefan,Thank you for selecting Ascott Star KLCC on this occasion and I am delighted to learn that you have thoroughly enjoyed your stay with us, particularly the convenient location, the spacious and comfortable room along with the warm hospitality of our associates. Appreciate for your feedback regarding the hot water issues. Rest assured this will be looked into. We certainly hope to have you back again with us in the near future. Kind Regards,

10/10 - Xuất sắc

TAKATOSHI

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The location is very convenient and view of KLCC is amazing. The access to subway, shopping malls, including KLCC is within walking distance. I enjoyed very quiet stay.
Lưu trú 2 đêm vào Tháng 10, 2023
Hafizah Mahmod, Guest Service Manager trả lời vào 09/11/2023
Dear Takatoshi,Thank you for selecting Ascott Star KLCC and I am delighted to learn that you have thoroughly enjoyed your stay with us, particularly the convenient location, and spectacular view. I certainly hope to welcome you back again in the near future to showcase our true hospitality to you.Kind regards,

10/10 - Xuất sắc

ALEJANDRO

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 10, 2023
Hafizah Mahmod, Guest Service Manager trả lời vào 09/11/2023
Dear Alejandro,Thank you kindly for your fantastic rating! We hope to be able to welcome you back again in the near future. Kind regards,

10/10 - Xuất sắc

Marc, Singapore

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent staff, property and very walkable location for KLCC
Lưu trú 2 đêm vào Tháng 10, 2023
Hafizah Mahmod, Guest Service Manager trả lời vào 12/10/2023
Dear Marc,Thank you for selecting Ascott Star KLCC and I am delighted to learn that you have thoroughly enjoyed your stay with us, particularly the convenient location, facilities along with the warm hospitality of our associates. We certainly hope to have you back again with us in the near future.

10/10 - Xuất sắc

Hasan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 7 đêm vào Tháng 9, 2023
Hafizah Mahmod, Guest Service Manager trả lời vào 12/10/2023
Dear Hasan,Thank you for your fantastic rating! We hope to be able to welcome you back again in the near future.

10/10 - Xuất sắc

Wing Yan

Lưu trú 5 đêm vào Tháng 9, 2023
Hafizah Mahmod, Guest Service Manager trả lời vào 31/10/2023
Dear Wing ,Thank you for taking the time to share your stay experience at Ascott Star KLCC Kuala Lumpur! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Kind Regards,

10/10 - Xuất sắc

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
KLCC에서 가까운 좋은 시설의 레지던스
KLCC에서 가깝고, 주변에 차가 막히지 안하 출장에는 최적의 위치입니다. 시설도 좋고 직원분들도 매우 친절하게 잘 응대해 주시네요... 다만 엘리베이터 타는 시간이 좀 오래 걸리는 것 외에는 아주 좋았습니다.
Lưu trú 5 đêm vào Tháng 9, 2023
Hafizah Mahmod, Guest Service Manager trả lời vào 25/09/2023
Dear Guest,Thank you for selecting Ascott Star KLCC on this occasion and I am delighted to learn that you have thoroughly enjoyed your stay with us, particularly the convenient location, facilities, along with the warm hospitality of our associates. Appreciate for your feedback regarding the lift issued. We will be highlighting this to our third-party vendor for improvement.

10/10 - Xuất sắc

Blair

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
A beautiful hotel with incredible facilities and a stunning view. Oversized rooms and extremely comfortable
Lưu trú 3 đêm vào Tháng 9, 2023
Hafizah Mahmod, Guest Service Manager trả lời vào 25/09/2023
Dear Blair,Thank you kindly for sharing your stay experience with us. I am delighted to learn that you have thoroughly enjoyed your stay with us, particularly the convenient location, the spacious and comfortable room. We hope to welcome you back to Ascott Star KLCC should your travels brings you back to KL!

10/10 - Xuất sắc

Fatimah

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 8 đêm vào Tháng 8, 2023
Hafizah Mahmod, Guest Service Manager trả lời vào 25/09/2023
Dear Fatimah,Thank you kindly for your fantastic rating! We hope to be able to welcome you back again in the near future.

6/10 - Được

Chunchi

Thích: Tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
管理鬆散的飯店
房卡無法進入公共區域,換了一次,還是無法成功,需再換一次,才可使用,櫃檯人員訓練需再加強,房間廁所沒有窗戶,沒有抽風機,味道散到房間!有一天沒有整理房間
Lưu trú 4 đêm vào Tháng 7, 2023
Hafizah Mahmod, Guest Service Manager trả lời vào 08/08/2023
Dear Chunchi,Thank you for sharing your stay experience with us. I am sincerely sorry to learn of your challenges during your stay with us. Rest assured this will be looked into. We certainly hope to have you back again with us in the near future.

8/10 - Tốt

Mohammed

Lưu trú 1 đêm vào Tháng 7, 2023

8/10 - Tốt

Su Yin

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The convenience of home within the best zone of town
Lưu trú 7 đêm vào Tháng 6, 2023
Hafizah Mahmod, Guest Service Manager trả lời vào 07/07/2023
Dear Su Yin,Thank you kindly for sharing your stay experience with us. We hope to welcome you back to Ascott Star KLCC should your travels brings you back to KL! Kind regards,

6/10 - Được

Mervyn

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Service is lacking
Lưu trú 1 đêm vào Tháng 6, 2023
Hafizah Mahmod, Guest Service Manager trả lời vào 25/06/2023
Despite any disappointment, I sincerely hope that your future travels to Kuala Lumpur will continue to include Ascott star KLCC so that we have the opportunity to remedy any poor impression left from your last stay and ensure a more pleasant experience on your future stays.

6/10 - Được

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Hotel is ok. The breakfast was terrible. An understatement if anything.
Lưu trú 2 đêm vào Tháng 6, 2023
Norhafizah trả lời vào 19/06/2023
Thank you for staying with us at Ascott Star KLCC. We appreciate your feedback about your stay experience lately. We promised to share your feedbacks to our team and 3rd party breakfast partner to improve and to avoid it could happen again. Thank you very much once again and we look forward to welcoming you soon, please continue to stay safe . Hafizah Mahmod, Guest Service Manager

4/10 - Kém

Mark

Lưu trú 1 đêm vào Tháng 6, 2023
Hafizah Mahmod, Guest Service Manager trả lời vào 19/06/2023
Thank you for sharing your stay experience with us ! Norhafizah Mahmod , Guest Service Manager

10/10 - Xuất sắc

Arno

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Heel goed en ontzettend vriendelijk personeel
Lưu trú 1 đêm vào Tháng 5, 2023
Norhafizah trả lời vào 06/06/2023
Dear Arno,Thank you kindly for sharing your stay experience with us. We hope to welcome you back to Ascott Star KLCC should your travels brings you back to KL! Kind regards, Norhafizah - Guest Service Manager

10/10 - Xuất sắc

Che Han

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room is excellent, I love it so much and can see the twins tower.
Lưu trú 2 đêm vào Tháng 5, 2023
Hafizah Mahmod, Guest Service Manager trả lời vào 24/05/2023
Dear Chee Han,Thank you for your support and your kind words.Our team strives to provide a truly memorable experience and glad to know we have met your expectations.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Kuala Lumpur.Thank you and Regards,

10/10 - Xuất sắc

Steinar

Đi theo nhóm, Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Veldig trivelig og hyggelige ansatte. Stort, behagelig og rent rom. Gode uteområder og kort distanse til sentrum
Lưu trú 14 đêm vào Tháng 4, 2023
Hafizah Mahmod, Guest Service Manager trả lời vào 19/05/2023
Dear Steinar,Thank you for the wonderful review, we truly appreciate your business and your trust in us. We are happy to hear that our team members and service levels met your needs and expectations. We look forward to welcoming you back to Ascott Star KLCC in the near future.

10/10 - Xuất sắc

David, Chester

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a very spacious clean room with a washing machine and kettle. The hotel has a roof top pool with a great view of the city and the Petronas towers, which are very close.
Lưu trú 3 đêm vào Tháng 4, 2023
Norhafizah trả lời vào 20/04/2023
Dear David,thank you for sharing your review on your recent visit. We are delighted to learn that you had enjoyed your stay with us. We will definitely look forward to welcome you back.Kind Regards, Norhafizah - Guest Service Manager

6/10 - Được

miles

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
ASCOTT STAR
Hotel is a nice modern facility. Pool areas and gym were fantastic. Rooms are spacious and clean with all home comforts. Hotel does not have room service, restaurant or cafe. Breakfast can be supplied, however, very ordinary food and best to be avoided.
Lưu trú 2 đêm vào Tháng 3, 2023
Norhafizah trả lời vào 20/04/2023
Dear Guest,Thank you for taking time to leave such a lovely note of your recent experiences with us. Your trust and staunch endorsement for the Ascott Star KLCC is truly precious and mean a lot to us! We look Forword to your continuous support in the near future. Kind Regards, Norhafizah - Guest service Manager

10/10 - Xuất sắc

ABDUL

Lưu trú 1 đêm vào Tháng 3, 2023
Norhafizah trả lời vào 20/04/2023
Dear Abdul,Thank you for leaving us generous perfect score at Ascott Star KLCC. Looking Forword to have you back for a second visit in a not-too-distant future.Kind Regards, Norhafizah - Guest service Manager

10/10 - Xuất sắc

Sabrina

Lưu trú 2 đêm vào Tháng 2, 2023
Hafizah Mahmod- Guest service Manager trả lời vào 24/05/2023
Dear Sabrina,Thank you for leaving us generous perfect rating at Ascott Star KLCC. Looking forward to have you back to Ascott Star KLCC in future.Kind Regards,

6/10 - Được

Jong Yu

Lưu trú 2 đêm vào Tháng 12, 2022

8/10 - Tốt

Chung Leng

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The breakfast by the hotel is bad.

8/10 - Tốt

Ka ming Dorothy

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
早餐質素未如理想 花灑出水太弱及 水溫不隱

8/10 - Tốt

WeeMeng

Thích: Nhân viên & dịch vụ

10/10 - Xuất sắc

Lina

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Definitely my first choice of accommodation
Lưu trú 2 đêm vào Tháng 11, 2022
Dennis trả lời vào 01/12/2022
Dear Lina, Thank you for staying with us, wonderful to learned that your stay was most memorable. Hope to serve you again soon. Thank you,

10/10 - Xuất sắc

Tak fu

Lưu trú 2 đêm vào Tháng 10, 2022

8/10 - Tốt

Vincent

Lưu trú 1 đêm vào Tháng 11, 2022
Dennis trả lời vào 01/12/2022
Thank you for your kind comments. Hope to see you soon