2 hồ bơi ngoài trời, ghế dài tắm nắng

Nhận xét về Ibis Kuala Lumpur City Centre Hotel

4 out of 5
Ibis Kuala Lumpur City Centre Hotel
32 Jalan Yap Kwan Seng, Golden Triangle, Kuala Lumpur

Nhận xét

8,6

Xuất sắc

Đánh giá 10 - Xuất sắc. 328/674 nhận xét" "
Đánh giá 8 - Tốt. 224/674 nhận xét" "
Đánh giá 6 - Được. 71/674 nhận xét" "
Đánh giá 4 - Kém. 34/674 nhận xét" "
Đánh giá 2 - Tồi. 17/674 nhận xét" "

8,8/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

8,4/10

Tiện nghi, dịch vụ

8,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

Manh Cuong

Đi theo nhóm, Khách đi công tác
Lifts are so slow and backward!
Lưu trú 4 đêm vào Tháng 9, 2023
Muntaz GEM trả lời vào 19/09/2023
Dear valued guests we are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

6/10 - Được

Charlie, Bang Bua Thong

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Clean Location -Housekeeper is very bad manners (Knocked the door for asking about check-out time? on 10.25 am) -Door room attack is so loud and interrupted -Tax charge for deposit -Breakfast is not for all (No international foods)
Lưu trú 3 đêm vào Tháng 5, 2024
Muntaz Narayani Devi trả lời vào 20/05/2024
Mr CharlieFirst and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

2/10 - Tồi

Namish

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Liked nothing about Ibis, no one should book them seriously very bad service and hotel was not good at all. Very basic, tv had no chromecast and wasnt even smart tv, had limited option to watch anything. In expedia it didnt mention that we need to pay 10 rm tourist tax and when we gave them 50 rm we thought it would be a refunded back which the check-in staff never told. Thats a rip off as you already pay so much to stay in a bad hotel and plus have to pay extra. Pool was small, food had no variety, didnt even have daily housekeeping, we requested the person once to do it and he didnt understand English. Sometimes the housekeeping would come late in afternoon when we are in the room and due to that twice when we wanted to rest we had to go and wait in the lobby so that our room can get cleaned. The inside duvet had stain on it, i placed the sign to get it replaced but they didnt do it, for five days it was the same. Disgusting place
Lưu trú 5 đêm vào Tháng 5, 2024
Muntaz Narayani Devi trả lời vào 10/05/2024
Mr NamishFirst and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

6/10 - Được

Kevin, Colma

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Near Petronas Tower. Busy hotel . Noisy rooms .....4 nights No, I would not stay in this hotel again
Lưu trú 4 đêm vào Tháng 4, 2024
Muntaz Narayani Devi trả lời vào 30/04/2024
Mr Kevin Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager

10/10 - Xuất sắc

Chel

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very welcoming, great views from pool and sky bar. Shower was great. Location was great, good idea to walk to Twin Towers as soon as possible in morning or first evening to understand your location and avoid the heat. We wished we saw the night show fireworks. We did a cultural tour which was well worth the money
Lưu trú 2 đêm vào Tháng 3, 2024
Muntaz Narayani Devi trả lời vào 29/03/2024
Mr Chel,Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

8/10 - Tốt

CARLOS

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall it is a good hotel for short stays. I was disappointed that the pool wasn’t working. WiFi works very well. It is close to Petronas towers.
Lưu trú 2 đêm vào Tháng 3, 2024
Muntaz Narayani Devi trả lời vào 29/03/2024
Mr Carlos,First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

10/10 - Xuất sắc

Gözde

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Das beste ibis Hotel in dem ich bisher heute war 👍
Lưu trú 3 đêm vào Tháng 3, 2024
Muntaz Narayani Devi trả lời vào 13/03/2024
Mr Gozde,Thank you for taking the time to rate us and great to hear that you had a great stay with us and thank you for your rating. We appreciate you sharing.We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

6/10 - Được

Tzuhuan

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
正常入住時間無法入住,打掃不確實,服務態度尚佳
Lưu trú 3 đêm vào Tháng 2, 2024
Muntaz Narayani Devi trả lời vào 28/02/2024
Mr Tzuhuan,Thank you for taking the time to rate us and great to hear that you had a great stay with us and thank you for your rating. We appreciate you sharing.We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

4/10 - Kém

RUEI MEI

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
只是手機充電..竟然跳電!洗澡全都是熱水..不知怎麼洗!
Lưu trú 1 đêm vào Tháng 2, 2024
Muntaz Narayani Devi trả lời vào 19/02/2024
Ms Ruei Mei,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

4/10 - Kém

Pamela

Lưu trú 3 đêm vào Tháng 2, 2024
Dennis Seng trả lời vào 15/02/2024
Dear Pamela,Thank you for sharing your feedback. We apologize that your experience did not meet your expectations. We value your input and would like to understand more about your concerns. Please feel free to elaborate on any specific issues you encountered during your stay so that we can address them accordingly and improve our services for future guests.Best regards,Dennis Seng General Manager

10/10 - Xuất sắc

Susan

Lưu trú 4 đêm vào Tháng 2, 2024
Muntaz Narayani Devi trả lời vào 21/03/2024
Sir/Madam,Thank you for your rating! Your input is valuable, and we're always working to make improvements based on customer suggestions. Vivian ChuHotel Manager

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Bien placé
Lưu trú 1 đêm vào Tháng 2, 2024
Muntaz Narayani Devi trả lời vào 08/02/2024
Hi Sir/Madam,Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager

10/10 - Xuất sắc

James

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We were from San Francisco. Room was excellent fresh and clean , shower was so strong and not, had free drinking water service daily, AC is good, bed was comfortable ! Recommended for booking this hotel!👍😀
Lưu trú 3 đêm vào Tháng 1, 2024
Muntaz Narayani Devi trả lời vào 05/02/2024
Mr James,Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

2/10 - Tồi

Diego A

No hay opción de cancelar
Desafortunadamente el hotel no tiene la opción de cancelar la reserva. Debido a inconvenientes de fuerza mayor no pude hospedarme ni obtener el reingreso (al menos parcial).
Lưu trú 2 đêm vào Tháng 1, 2024
Muntaz Narayani Devi trả lời vào 05/02/2024
First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel ManagerAsideSir, please contact hotel reservation for the booking side and the terms condition.

4/10 - Kém

alan

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Customer Service were very slow.
Lưu trú 1 đêm vào Tháng 1, 2024
Muntaz Narayani Devi trả lời vào 18/01/2024
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

4/10 - Kém

Lucia

Lưu trú 1 đêm vào Tháng 1, 2024
Muntaz Narayani Devi trả lời vào 13/01/2024
Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager

6/10 - Được

alan

Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Good location for KLCC.May be check in were just having a bad day.Not as helpful as expected.Food OK but very expensive.
Lưu trú 4 đêm vào Tháng 1, 2024
Muntaz Narayani Devi trả lời vào 10/01/2024
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

10/10 - Xuất sắc

Sue

Thích: Tiện nghi, dịch vụ
Very friendly check in staff. Polite and helpful. Nothing was ever too much for them. Checkin was also reasonably fast which is great after a tiring long flight. The beds are super comfy and the hot showers were a dream. Plenty of water flow and large shower recess. No shower over bath rubbish in this hotel.i highly recommend this hotel.
Lưu trú 2 đêm vào Tháng 1, 2024
Muntaz Narayani Devi trả lời vào 10/01/2024
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

6/10 - Được

Khách đã xác thực

Không thích: Nhân viên & dịch vụ
Bra beliggenhet, men mange apparater funket ikke på treningsrommet og bassenget var også stengt uten at man fikk vite det før bestilling. Bassenget er også mye mindre enn på bildene.
Lưu trú 2 đêm vào Tháng 1, 2024
Muntaz Narayani Devi trả lời vào 10/01/2024
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

6/10 - Được

Eri

Lưu trú 4 đêm vào Tháng 1, 2024
Muntaz Narayani Devi trả lời vào 05/02/2024
Thank you for taking the time to review your stay with us. I am very pleased to hear that our team member made your stay pleasant. Looking forward to seeing you again soon.Thank you,Ms Vivian ChuHotel Manager

8/10 - Tốt

Lawrence

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 12, 2023
Muntaz Narayani Devi trả lời vào 10/01/2024
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

6/10 - Được

Tuck Mun

Khách đi công tác
Nice hotel with good buffet breakfast.
Lưu trú 1 đêm vào Tháng 12, 2023
Muntaz Narayani Devi trả lời vào 22/12/2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

10/10 - Xuất sắc

Kevin, Peterborough

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location, close to the towers, modern facilities.
Lưu trú 2 đêm vào Tháng 12, 2023
Muntaz Narayani Devi trả lời vào 22/12/2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

10/10 - Xuất sắc

Emma

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 12, 2023
Muntaz Narayani Devi trả lời vào 22/12/2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

6/10 - Được

Ding

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Wi-Fi is not able to use, disappointed stay without Wi-Fi. The rest are good.
Lưu trú 1 đêm vào Tháng 12, 2023
Muntaz Narayani Devi trả lời vào 22/12/2023
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

10/10 - Xuất sắc

SITI NOOR ROSSALWANA BINTI

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Tq for the great hospitality. 🤗
Lưu trú 1 đêm vào Tháng 12, 2023
Muntaz Narayani Devi trả lời vào 22/12/2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

8/10 - Tốt

Sairah

Lưu trú 4 đêm vào Tháng 12, 2023
Muntaz Narayani Devi trả lời vào 22/12/2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

10/10 - Xuất sắc

Samy

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed there only 1 night, but everything was very good. The room is clean, modern design with safe inside. Check in was good, but we waited like 15 minutes for our turn to come, because it was crowded, a long line in front of us. Overall very satisfied.
Lưu trú 1 đêm vào Tháng 12, 2023
Muntaz Narayani Devi trả lời vào 14/12/2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

6/10 - Được

Jahziah

Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 12, 2023
Muntaz Narayani Devi trả lời vào 13/12/2023
Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager

10/10 - Xuất sắc

Kazuhiro

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
最寄駅から歩いて近いこと、を前提に考えると少し不便に感じるかもしれないがGrabでの移動を前提に考えるなら非常に良いホテルである。KLセントラルからGrabで20分くらいの距離(10~20RM、時間帯による)であり、個人的には便利な場所にあると思う。徒歩圏内にSliaKLCC、ペトロナスツインタワーがあるので観光的にも便利であろう。 簡易なトレーニングジムとプールが最上階に設置されているので快適であった。部屋もスペースにゆとりがあり最低限のアメニティが付属されているので充分と言える。
Lưu trú 1 đêm vào Tháng 12, 2023
Muntaz Narayani Devi trả lời vào 11/12/2023
Thank you for taking the time to review your stay with us. I am very pleased to hear that our team member made your stay pleasant. Looking forward to seeing you again soon.Thank you,Ms Vivian ChuHotel Manager

8/10 - Tốt

Arjan

Lưu trú 7 đêm vào Tháng 12, 2023
Muntaz Narayani Devi trả lời vào 11/12/2023
Thank you for taking the time to review your stay with us. I am very pleased to hear that our team member made your stay pleasant. Looking forward to seeing you again soon.Thank you,Ms Vivian ChuHotel Manager

6/10 - Được

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Too noisy
Lưu trú 5 đêm vào Tháng 12, 2023
Muntaz Narayani Devi trả lời vào 08/12/2023
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

10/10 - Xuất sắc

Randall, Tonasket

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
Ibis is always good quality. This one is exceptional for it's helpful staff. There were a couple of minor rooms issues that were immediately addressed when mentioned.
Lưu trú 4 đêm vào Tháng 12, 2023
Muntaz Narayani Devi trả lời vào 08/12/2023
Thank you for taking the time to rate us and great to hear that you had a great stay with us and thank you for your rating. We appreciate you sharing.We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 - Xuất sắc

Lai Yuk Yee

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 11, 2023
Muntaz Narayani Devi trả lời vào 08/12/2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

4/10 - Kém

Jacek

Đi theo nhóm
Eher für Business-Reisen geeignet. Zimmer sind ok, allerdings hellhörig. Die Lage des Hotels ist zwar nah an Petronas-Towers aber das war auch schon. Nur Hochhäuser. Empfehlenswert wäre eine Unterkunft in der Nähe der Chinatown. Gute Metro-Verbindung vorhanden. Der Pool ist zum kurzen Reinspringen geeignet, mehr aber nicht. Kaum Sitzmöglichkeiten, lädt aber dazu auch nicht ein. Somit keine Möglichkeit irgendwo zu entspannen.
Lưu trú 4 đêm vào Tháng 11, 2023
Muntaz Narayani Devi trả lời vào 07/12/2023
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

4/10 - Kém

Khách đã xác thực

Khách đi công tác
Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Sạch sẽ, nhân viên & dịch vụ
Very noisy
Rooms were ok but with very thin walls so it was incredibly noisy. I had to complain about the room next door once who thought that playing bagpipes on to really loud at 12.30am was a good idea. In two occasions someone attempted to go out the fire exit, resulting in alarms going off. With one instance I had to go to reception to beg them to turn it off after it had rung for ages late at night. Housekeeping was poor. Tea and coffee were not replaced for three nights out of my five night stay. Bathroom cleaning was lacking, with the mirror filthy. Very few towels were provided including none for the floor. Breakfast was a good spread but very geared towards locals than visitors. Overall this hotel should have been fine but the noise and poor housekeeping let it down. After several nights of no sleep due to noise, I won’t be returning.
Lưu trú 5 đêm vào Tháng 11, 2023
Muntaz Narayani Devi trả lời vào 07/12/2023
First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

8/10 - Tốt

Darryl

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No shampoo soap dispenser
Lưu trú 3 đêm vào Tháng 11, 2023
Muntaz Narayani Devi trả lời vào 07/12/2023
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

8/10 - Tốt

Casey

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I enjoyed the hotel. Beds were comfortable. Hot water & water pressure were excellent. These were the negatives- Room phone never worked despite letting the front desk know. Doorbell did not work. Door card keys kept stop working each day causing us to head back downstairs to get it fixed again and again. Internet kept going out throughout the day. Hard to get some work done with spotty Internet.
Lưu trú 3 đêm vào Tháng 11, 2023
Muntaz Narayani Devi trả lời vào 07/12/2023
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

6/10 - Được

Phyn Choo Sandra

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 11, 2023
Muntaz Narayani Devi trả lời vào 07/12/2023
Thank you for taking the time to review your stay with us. I am very pleased to hear that our team member made your stay pleasant. Looking forward to seeing you again soon.Thank you,Ms Vivian ChuHotel Manager

6/10 - Được

Amélia V P S

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Razoável
Wi-fi não funciona nos quartos, fotos não condizem com a realidade. A vista da piscina, por exemplo, é bem diferente do que é mostrado nas fotos.
Lưu trú 3 đêm vào Tháng 11, 2023
Muntaz Narayani Devi trả lời vào 01/12/2023
First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

2/10 - Tồi

Ricardo, Jacksonville

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The service was unacceptable - PLEASE avoid this hotel!!! Poor service and they hardly speak English!
Lưu trú 1 đêm vào Tháng 11, 2023
Muntaz Narayani Devi trả lời vào 01/12/2023
First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

8/10 - Tốt

Phyn Choo Sandra, CUREPIPE

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 11, 2023
Muntaz Narayani Devi trả lời vào 29/11/2023
Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. Thank you,Vivian ChuHotel Manager

10/10 - Xuất sắc

Erika

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 11, 2023
Muntaz Narayani Devi trả lời vào 20/11/2023
Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 - Xuất sắc

Mohamed

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 10, 2023
Muntaz Narayani Devi trả lời vào 09/11/2023
Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 - Xuất sắc

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 10, 2023
Muntaz GEM trả lời vào 07/11/2023
Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager

8/10 - Tốt

Komala, Petaling Jaya

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall have a good stay.
Lưu trú 3 đêm vào Tháng 10, 2023
Muntaz GEM trả lời vào 01/11/2023
Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager

10/10 - Xuất sắc

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Ibis city center
City central location, 7 min walk to Petronas tower. Had successful conference, great service
Lưu trú 8 đêm vào Tháng 10, 2023
Muntaz GEM trả lời vào 27/10/2023
Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 - Xuất sắc

Sarah

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location, clean rooms, awesome rooftop pool, and the staff were all very friendly and kind.
Lưu trú 2 đêm vào Tháng 10, 2023
Muntaz GEM trả lời vào 20/10/2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

8/10 - Tốt

chianju

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
不知道為什麼 連要個刀子開罐頭 都說沒服務 好奇怪 其他都還好 附近如果是散步到景點 要很久
Lưu trú 3 đêm vào Tháng 10, 2023
Muntaz GEM trả lời vào 17/10/2023
First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

8/10 - Tốt

Arash

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean, Check-in was very slow
Lưu trú 1 đêm vào Tháng 10, 2023
Muntaz GEM trả lời vào 10/10/2023
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager