Quầy tiếp tân

Nhận xét về ibis Styles Kuala Lumpur Fraser Business Park

3.5 out of 5
ibis Styles Kuala Lumpur Fraser Business Park
Jalan Metro Pudu 1, Fraser Business Park, Off Jalan Yew, Kuala Lumpur

Nhận xét

7,8

Tốt

Đánh giá 10 - Xuất sắc. 131/614 nhận xét" "
Đánh giá 8 - Tốt. 310/614 nhận xét" "
Đánh giá 6 - Được. 120/614 nhận xét" "
Đánh giá 4 - Kém. 43/614 nhận xét" "
Đánh giá 2 - Tồi. 10/614 nhận xét" "

8,0/10

Sạch sẽ

8,0/10

Nhân viên & dịch vụ

8,2/10

Tiện nghi, dịch vụ

7,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,6/10

Thân thiện với môi trường

Nhận xét

4/10 - Kém

Desmond

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Holiday
No issue
Lưu trú 1 đêm vào Tháng 1, 2024
Hotel Management trả lời vào 31/01/2024
Dear Mr. Desmond,Thank you for your rating. Hope to see you again.Sincerely, Hotel Management

8/10 - Tốt

Praveen

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 1, 2024
Hotel Management trả lời vào 23/01/2024
Dear Mr. Praveen, Thank you for your rating. Hope to see you again.Sincerely, Hotel Management

8/10 - Tốt

Somnath Pratap

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is still within reachable distance from KLCC. Everything was good except two things which i do not like. You can hear train sound every now and then. The breakfast was having very limited option and lacks taste. Only apple and oranges in fruits option.
Hotel Admin trả lời vào 04/01/2024
Dear Mr. Somnath Pratap,Thank you for your feedback. We do note the areas of improvement require. Thank you for staying with us. Sincerely, Hotel Admin

10/10 - Xuất sắc

NONTAPAT

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location, very near to LRT
Lưu trú 4 đêm vào Tháng 12, 2023
Hotel Admin trả lời vào 04/01/2024
Dear Mr. Nontapat, Thank you for your review. We are glad to hear you had a pleasant stay with us. Thank you for staying and hope to see you again. Sincerely, Hotel Admin

8/10 - Tốt

Tomoyuki

Thích: Sạch sẽ, nhân viên & dịch vụ
駅近でスタッフ対応良い シャワー弱いのと朝エレベータ混むのはしかたないか、、、
Lưu trú 1 đêm vào Tháng 8, 2023
Sivabalan, Assistant Front Office Manage trả lời vào 23/08/2023
Dear Tomoyuki,Thank you for the great review of our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 - Kém

Masaaki

Lưu trú 1 đêm vào Tháng 7, 2023
Hotel Management trả lời vào 07/08/2023
Dear Mr Masaaki, Thank you for your rating,

8/10 - Tốt

Jojo

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
no dining area or coffee hse
Lưu trú 2 đêm vào Tháng 5, 2023
Sivabalan, Assistant Front Office Manager trả lời vào 06/06/2023
Dear Jojo,Thank you for taking the time to share your recent stay experience with us.While it was pleasant one in the main, we do note the area of attention as highlighted for further improvement.Looking forward to welcoming you back soon.

8/10 - Tốt

Richard

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
simple and easy to stay
although the mall annexed is empty the hotel is busy. there are now some eateries around. so its convenient to get in and out.
Lưu trú 1 đêm vào Tháng 5, 2023
Sivabalan, Assistant Front Office Manager trả lời vào 29/05/2023
Dear Richard,Thank you for the wonderful review and we look forward to welcoming you back very soon.Sincerely

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
GOOD SERVICE
Excellent service from staff at cafe (breakfast area) Nurshad and Jamal or Kamal i cant remember their name. Keep up the good work. Overall was a good stay..
Lưu trú 1 đêm vào Tháng 5, 2023
Sivabalan, Assistant Front Office Manager trả lời vào 29/05/2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 - Tồi

wen chin

Lưu trú 1 đêm vào Tháng 3, 2023
Hotel Management trả lời vào 14/03/2023
Dear Wen Chin, Thank you for your rating and thank you for staying with us.Sincerely, Hotel Management

8/10 - Tốt

HuiNee

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location! Available f&b options surrounding the hotel.
Lưu trú 2 đêm vào Tháng 1, 2023
Hotel Management. trả lời vào 14/02/2023
Dear Miss. Au Yong Hui Nee,Thank you for your feedback. Hope to see you again. Sincerely, Hotel Management.

6/10 - Được

Yasumichi

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
朝食がビッフェスタイルでなかった。
Lưu trú 3 đêm vào Tháng 2, 2023
Hotel Management trả lời vào 14/02/2023
Dear Mr. Yasumichi,Thank you for your rating. Hope to see you again.Sincerely, Hotel Management

6/10 - Được

Kesinee

Lưu trú 2 đêm vào Tháng 2, 2023
Hotel Management trả lời vào 14/03/2023
Dear Kesinee, Thank you for your rating. Sincerely,Hotel Management

6/10 - Được

Rainer

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ohne Anbindung an Nahverkehrsnetz waehre das Hotel sehr weit abgelegen. Zur S Bahn kurzer Fussweg.
Aqilah trả lời vào 10/01/2023
Dear Mr. Rainer, Thank you for your feedback. Hope to see you again. Sincerely, Hotel Management.

8/10 - Tốt

Ong

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 2 đêm vào Tháng 9, 2022
Aqilah trả lời vào 06/10/2022
Dear Valued Guest, Thank you for your rating. Hope to see you again.Sincerely, Hotel Management

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 2, 2020
General Manager trả lời vào 21/02/2020
Dear Valued Guest, Thank you for your rating. We are glad to know you had a pleasant stay with us. Thank you for staying with us and hope to see you again. Sincerely General Manager

8/10 - Tốt

Khách đã xác thực

Đi theo nhóm
Thích: Nhân viên & dịch vụ
周邊的商場都關了沒有營業,太多水平不高的遊客,好處是離車站近。
Lưu trú 1 đêm vào Tháng 12, 2019
General Manager trả lời vào 21/02/2020
Dear Valued Guest, Thank you for sharing your experience.We hope you had a pleasant and comfortable stay with us. Thank you for staying with us and we look forward to serve you better in your future visits. Sincerely General Manager

10/10 - Xuất sắc

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
最高です! スタッフの接客対応も愛があり、また、施設も綺麗で無駄がない。 シンプルさが、お客様の疲れを溜め込ませないホテルだと感じます。 だからいつもリピートさせていただいています。
Lưu trú 8 đêm vào Tháng 12, 2019
General Manager trả lời vào 21/02/2020
Dear Valued Guest, We truly appreciate the chance to offer you our services, and we are pleased that you have enjoyed your stay with us. Your continued patronage is a vital part of our growth and for that, we are most grateful. We are looking forward to your next visit soon. Sincerely General Manager

6/10 - Được

SURIANI

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good hotel but no shopping around
Was a mall but no shops, fortunately the train service was efficient.
Lưu trú 4 đêm vào Tháng 12, 2019
General Manager trả lời vào 03/01/2020
Dear Suriani Thank you for sharing your experience. We wish our mall next door is up and running but unfortunately not. However, there are good shopping malls nearby our hotel with complimentary drop off shuttle from the hotel. Hope you had a pleasant stay experience with us. Sincerely General Manager

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 26 đêm vào Tháng 11, 2019
General Manager trả lời vào 27/12/2019
Dear Valued Guest, Thank you for staying with us. We are happy to know you had a pleasant and comfortable stay with us recently. Thank you for staying with us and we look forward to see you again. Sincerely General Manager

8/10 - Tốt

Priya, Australia

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great staff , location was okay but food definitely can be improved
Lưu trú 8 đêm vào Tháng 11, 2019
General Manager trả lời vào 16/12/2019
Dear Priya, Thank you for sharing your experience. We are happy to hear you had a pleasant stay experience. Appreciate your constructive feedback and surely will do our utmost to improve the desire area meeting our guest satisfaction. Thank you for staying with us and hope to see you again. Sincerely General Manager

10/10 - Xuất sắc

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
スタッフさんが素晴らしい!!! 心があります。 おもてなしの心が!!! 私は何回も利用させていただいてますが、クアラルンプールの時は永遠に利用させていただくつもりでいます。
Lưu trú 26 đêm vào Tháng 10, 2019
General Manager trả lời vào 16/12/2019
Dear Valued Guest, Thank you for sharing your feedback. We are delighted to hear you had an excellent stay experience with us. Thank you for staying with us and we look forward to see you again. Sincerely General Manager

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
シャワーのお湯があまり出ない。 朝食は、野菜が少ない、品数を多くしてほしい。 立地条件、部屋は、良好。
Lưu trú 3 đêm vào Tháng 9, 2019
General Manager trả lời vào 03/10/2019
Dear Valued Guest, Thank you for sharing your feedback. Please accept our sincere apologies in areas that did not meet your expectation. We will surely look into the areas for improvement to avoid such repeats. We are glad you had a comfortable stay with us. Thank you for staying with us and hope to serve you better in your future visits. Sincerely General Manager

8/10 - Tốt

YUH LEONG, JB

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 9, 2019
General Manager trả lời vào 18/09/2019
Dear Yuh Leong, Thank you for your rating. We hope you had a comfortable stay with us. Thank for staying with us and look forward to serve you better in your future visits. Sincerely General Manager

2/10 - Tồi

Amy

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nightmare
Stayed 3 nights only because I had to because of event location next door at Help College, otherwise I would have run off after the first night. 1. Hotel lights were extremely dim everywhere. Inadequate lighting especially in the room 2. The bed was itchy and I had to deal with a bite on my face after the first night. 3. The toilet was disgustingly filthy. The bidet spray was rusty and dirty, so every time I had to use it, i was afraid of getting an infection. The shower stall wall was filthy. Housekeeping is an issue here. 4. The gym is located in a tiny room with very little ventilation as there is no window and feels claustrophobic. Equipment was basic. Staff fixed the lights and thread mill machine when I asked if it’s usable. The hotel must thank their staff as they had an amazing smile always and are always there to assist you. I would ask for a full refund if I could as I have stayed in Ibis brand hotels around the world and this is clearly not reflective of the brand.
The rust and filth
The filth at the shower stall
The black stains on the toilet seat
The filth on the wall
Lưu trú 3 đêm vào Tháng 8, 2019
General Manager trả lời vào 04/09/2019
Dear Amy Thank you for taking the time to tell us about your experience at the ibis Styles Kuala Lumpur Fraser Business Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Reading your detailed constructive feedback, I fully understand where you are coming from. We fell short of the standards and I will surely look into this as we need to simply buck up in some areas I hope you will give us a chance to serve you again. Please contact me should you plan to visit Kuala Lumpur again in a near future. I will be pleased to welcome you back and have a revamped stay experience this round. Once again, my sincere apologies for all the inconvenience caused. Sincerely General Manager

10/10 - Xuất sắc

HIDEKI

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
駅まで雨に濡れずダイレクト!立地最高!朝食バイキングもっと最高!
ミネラルウォーターが二本毎日置いてくれるのはありがたかったです。 部屋に鍵をしても、冷蔵庫が冷えているのも助かりました。 何より一番は、朝の朝食バイキングが素晴らしい! 美味しすぎて食べ過ぎてしまったほどです。 朝食カードがピンクとグリーンに分かれて二ヶ所でそれぞれの場所での朝食でしたが、グリーンのカードで良かったです。サービス良し、料理良しの最高のバイキングでした。 前にコンビニもあって、ビールも買えました。
Lưu trú 5 đêm vào Tháng 8, 2019
General Manager trả lời vào 04/09/2019
Dear Hideki Thank you for your review. We are delighted to know that you had an excellent stay experience with us. Thank you for staying with us and hope to see you again. Sincerely General Manager

10/10 - Xuất sắc

Khách đã xác thực

Lưu trú 26 đêm vào Tháng 7, 2019
General Manager trả lời vào 22/08/2019
Dear Valued Guest, Thank you for your rating. We are delighted to know you had a pleasant stay with us. Thank you for staying with us and we look forward to see you again. Sincerely General Manager

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 7, 2019
General Manager trả lời vào 31/07/2019
Dear Valued Guest, We are glad to hear you had an excellent stay experience with us recently. Thank you for staying with us and we look forward to serve you again soon. Sincerely General Manager

8/10 - Tốt

Khách đã xác thực

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice decoration. Good colour scheme. Very lively. Breakfast spread was nice too.
Lưu trú 1 đêm vào Tháng 7, 2019
General Manager trả lời vào 10/07/2019
Dear Valued Guest, Thank you for sharing your review. We are pleased to hear you had a pleasant stay with us and satisfied with the product and services. Thank you for staying with us and see you again. Sincerely General Manager

10/10 - Xuất sắc

Khách đã xác thực

Lưu trú 1 đêm vào Tháng 5, 2019
General Manager trả lời vào 10/07/2019
Dear Valued Guest, Thank you for the rating. We are glad to know you had a satisfactory stay with us and happy with our product and services. Thank you for staying with us and look forward to see you again. Sincerely General Manager

6/10 - Được

Y.N., JAPAN

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
I could hear people speaking in the next room because the wall was thin.
Lưu trú 3 đêm vào Tháng 6, 2019
General Manager trả lời vào 10/07/2019
Dear Y.N, Thank you for sharing your review. We hope you had a pleasant stay with us. Thank you for staying with us and hope to see you again. Sincerely General Manager

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good stay
There are a mrt just nearby the hotel. too bad the mall was closed down for good when I was there.
Lưu trú 2 đêm vào Tháng 5, 2019
General Manager trả lời vào 21/05/2019
Dear Valued Guest, Thank you for sharing your feedback. Hope you had a pleasant stay. Sincerely, General Manager

10/10 - Xuất sắc

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was really affordable. Home away from home, the only problem was no room service, Water apart from the two complimentary bottles we have to purchase.
Lưu trú 1 đêm vào Tháng 5, 2019
General Manager trả lời vào 21/05/2019
Dear Valued Guest, Thank you for sharing your feedback. Ibis is an economy brand that does not have full service. This brand offers simplicity, comfort room with no frill at an affordable price. Thank you for staying with us. Sincerely General Manager

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
good lication, near 24 hr shops, street food, food stalls and a night club. Quiet rooms, well set out, great bed only short distance via cab from kl sentral station and the city. Really modern and clean. great value
Lưu trú 1 đêm vào Tháng 4, 2019
General Manager trả lời vào 03/05/2019
Dear Valued Guest, Thank you for giving us the opportunity to serve you and we are delighted that you have enjoyed your recent stay with us. Your kind comments are much appreciated, and it would be a pleasure for us to welcome you back soon. Sincerely General Manager

6/10 - Được

Maggie, Penang, my

Khách đi công tác
Room light very dim and the breakfast choice is very limited.
Lưu trú 3 đêm vào Tháng 4, 2019
General Manager trả lời vào 03/05/2019
Dear Maggie Thank you for sharing your experience. Your constructive feedback is well taken. We will surely look into this for better improvement. We hope you had a pleasant stay with us and enjoy the product and the service rendered. Thank you for staying with us and hope to see you again. Sincerely General Manager

6/10 - Được

Lau

Không thích: Sạch sẽ
Reasonable prices and don't expect to much!
The overall service is fair. We have to wait for nearly 45 mins for Check in but staff are nice. Insects were found on the bed.
Lưu trú 3 đêm vào Tháng 4, 2019
General Manager trả lời vào 03/05/2019
Dear Lau, Please accept our sincere apologies for the inconvenience you may have encountered during your stay. Rest assured, your comment has been shared with concerned department for necessary actions to avoid such repeats. Thank you for staying with us and we hope you will visit us again to witness the difference. Sincerely General Manager

8/10 - Tốt

UNI

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
こじんまりとした綺麗な部屋。ソファでくつろげる。窓を磨いていないので外が曇って見えるのが残念。朝食はインド料理。忘れ物をして連絡をしたら、スタッフがすぐに返信をくれた。後日取りに行きました。
Lưu trú 2 đêm vào Tháng 3, 2019
General Manager trả lời vào 03/05/2019
Dear Uni Thank you for your review. We are pleased to hear that you had an enjoyable stay with us and satisfied with our product and the service rendered. Thank you for staying with us and hope to see you again. Sincerely General Manager

6/10 - Được

Khách đã xác thực

Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 3, 2019
General Manage trả lời vào 11/04/2019
Dear Valued guest, We truly appreciate the chance to offer you our services. We hope that you have enjoyed your stay with us. Your continued patronage is a vital part of our growth and for that, we are most grateful. We are looking forward to your next visit soon. Sincerely General Manager

8/10 - Tốt

Time

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
整體算是不錯。優點:寧靜,服務態度好,房間打掃得也快。缺點:泠氣比較慢,床單有點污,早餐太多印度東西。
Lưu trú 3 đêm vào Tháng 2, 2019
General Manager trả lời vào 14/03/2019
Dear Time, Thank you for sharing your feedback. My sincere apologies for the service rendered did not meet your expectation. We will surely look into this to avoid such repeats. On overall, we are glad to hear you had a comfortable stay. Thank you for staying with us. We hope you will visit us again to experience the difference. Sincerely General Manager

8/10 - Tốt

Alvis

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
酒店就在Chan Sow Lin 站下車,上天橋便直達,很方便,房間空間設施都不錯的,早餐款式也很多,值得一贊,欣賞每天早上11時,12時及1時的專車到KLCC服務,記得預訂! 酒店沒有了spa 服務提供,但網站沒有更新,空歡喜一場,健身室太簡陋,沒有勇氣在那鍛鍊,晚上的酒吧很好,但氣氛不足 周邊食的買的不多都是三四間店而已,座落的商場如空城,如日後開發,會很吸引 從酒店強行走到ikea 要花15分鐘,但附近可以走的真的不多,香港的店又像快關門大吉似的。所以都要走 Chan sow lin 美食廣場也要走15分鐘,並且有點静
Lưu trú 4 đêm vào Tháng 2, 2019
General Manager trả lời vào 11/03/2019
Dear Alvis Thank you for sharing your feedback. We are glad to know you enjoyed your stay with us and satisfied with our product and services. My sincere apologies on the Spa information which temporary not in service but now it is up and running. Thank you for staying with us and hope to see you again. Sincerely General Manager

8/10 - Tốt

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Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Convenient and cosy but the room is a bit small
Lưu trú 7 đêm vào Tháng 2, 2019
General Manager trả lời vào 04/03/2019
Dear Valued Guest, Thank you for your constructive feedback. We hope you had a comfortable stay with us. Thank you for staying with us and look forward to see you again. Sincerely General Manager

10/10 - Xuất sắc

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Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All most everything good except food. The food should have more international food than local food.
Lưu trú 3 đêm vào Tháng 2, 2019
General Manager trả lời vào 04/03/2019
Dear Valued, It is a great pleasure to read the positive notes from you. Rest assured, your constructive feedback is well taken. We will certainly look into this for necessary improvement. Sincerely General Manager

10/10 - Xuất sắc

Mat

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
first room broken water but staffs good correspondence. this hotel breakfats so delicious.
Lưu trú 3 đêm vào Tháng 2, 2019
Jagdish Pantlia trả lời vào 11/02/2019
Dear Mat, Thank you for your review. We are delighted to know that you enjoyed having breakfast and our hotel and satisfied with the recovery service. It is always encouraging to learn that guests are satisfied with our hotel and services as it is what we strive for every day. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our hotel and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jagdish Pantlia General Manager

8/10 - Tốt

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Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice room for the price.
My second stay at this hotel, same impression as my first stay as the reception is not very professional and they seem inexperienced. I still like the room where it is large and the breakfast is decent for its price but the cleanliness can be improved. Not recommended for those who need to drive in and out the hotel as there isn’t any free parking available.
Lưu trú 1 đêm vào Tháng 2, 2019
Jagdish Pantlia trả lời vào 18/02/2019
Dear Guest, Thank you for your review. We are happy to know that you still enjoy staying in our spacious room. However, my sincere apologies for the experience you had did not meet your expectation, especially in terms of room cleanliness and reception hospitality. Rest assured, these have been shared with concerned department for necessary rectification and improvement to enhance our guests' satisfaction. In fact, we wish we could provide complimentary parking to our guests but unfortunately the parking space is owned and managed by the mall management. Thus, special rate of RM 6.40 per entry has been extended to our guests under the secured covered parking. Thank you for staying with us and hope to serve you better in your future visits. Sincerely, Jagdish Pantlia General Manager

10/10 - Xuất sắc

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Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
nice comfy hotel
nice comfy hotel
Lưu trú 1 đêm vào Tháng 1, 2019
Jagdish Pantlia trả lời vào 18/02/2019
Dear Guest, Thank you for your review. We are delighted that you had a nice and comfy stay with us. We will serve this as an encouragement as we continue to improve our standard of service. We look forward to welcome you back again. Warm Regards, Jagdish Pantlia General Manager

8/10 - Tốt

Magdi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nic0e hotel close easy access to transport and away from traffect gam
Lưu trú 1 đêm vào Tháng 1, 2019
Jagdish Pantlia trả lời vào 18/02/2019
Dear Magdi , Thank you for your review. We are delighted that you had a pleasant stay with us. Happy to read that the location was convenient for you, in which close to Chan Sow Lin LRT station and places of interest. We will serve this as an encouragement as we continue to improve our standard of service. We look forward to welcome you back again. Warm Regards, Jagdish Pantlia General Manager

10/10 - Xuất sắc

Monika

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Hotel warty swojej ceny + super lokalizacja
Super obsługa, dobre śniadanie, spoko okolica, dobry dojazd do wielu miejsc. Polecam
Lưu trú 1 đêm vào Tháng 1, 2019
Jagdish Pantlia trả lời vào 18/02/2019
Dear Monika , Thank you for your review. We are absolutely delighted to hear of your great experience with our hospitality and breakfast. One of our best features is the fact that our hotel is located 5 minutes walk away from Chan Sow Lin LRT station and easily accessible to many exciting places of interests. We appreciate all the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Sincerely, Jagdish Pantlia General Manager

8/10 - Tốt

michael

Thích: Nhân viên & dịch vụ, tiện nghi phòng
Value for money hotel close to metro station.
very good buffet breakfast and service from reception and maintenance was excellent ( we changed rooms some things not working.) Area close to food restaurants. Metro was very easy 5 minutes walk and about 20 minutes to center of town on the train. Rooms could have been cleaner.
Lưu trú 8 đêm vào Tháng 1, 2019
Jagdish Pantlia trả lời vào 18/02/2019
Dear michael , Thank you for your review. We are happy to know that you enjoyed the breakfast and our hospitality while staying with us. Happy to read that the location was convenient for you, in which close to Chan Sow Lin LRT station and places of interest. However, my sincere apologies for the experience you had did not meet your expectation, especially in terms of room cleanliness. Rest assured, these have been shared with concerned department for necessary rectification and improvement to enhance our guests' satisfaction. We appreciate your valuable feedback as they help us continue to strive to upkeep our standards, and we hope that you will give us opportunity to serve you better in the near future. Sincerely Jagdish Pantlia General Manager

8/10 - Tốt

Linda

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Sạch sẽ
Bien situé,accès facile au métro, propreté décevantes
Lưu trú 8 đêm vào Tháng 1, 2019
Jagdish Pantlia trả lời vào 18/02/2019
Dear Linda, Thank you for your review. We are happy to know that you found the hotel location convenient for you, in which close to Chan Sow Lin LRT station and places of interest. However, my sincere apologies for the experience you had did not meet your expectation, especially in terms of room cleanliness. Rest assured, these have been shared with concerned department for necessary rectification and improvement to enhance our guests' satisfaction. We appreciate your valuable feedback as they help us continue to strive to upkeep our standards, and we hope that you will give us opportunity to serve you better in the near future. Sincerely Jagdish Pantlia General Manager

4/10 - Kém

Loh, Ipoh

Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Shower water pressure very low. Underground car park was leaking sewer water from the pipes above and soiled my car! WiFi was non existence inside my room. Terrible stay
Lưu trú 2 đêm vào Tháng 12, 2018
Jagdish Pantlia trả lời vào 08/01/2019
Dear Loh, Thank you for sharing your feedback. My sincere apologies for the hiccup you had encountered with the shower pressure, internet connection and carpark facilities. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Rest assured, these have been shared with concerned department and carpark management for necessary rectification and improvement to prevent future occurrence. Thank you for staying with us and we hope you will visit us again to witness the difference. Sincerely, Jagdish Pantlia General Manager