Hồ bơi ngoài trời, ghế dài tắm nắng

Nhận xét về Oasia Suites Kuala Lumpur

4 out of 5
Oasia Suites Kuala Lumpur
No. 10, Lorong P Ramlee, Kuala Lumpur

Nhận xét

8,6

Xuất sắc

Đánh giá 10 - Xuất sắc. 477/1005 nhận xét" "
Đánh giá 8 - Tốt. 378/1005 nhận xét" "
Đánh giá 6 - Được. 88/1005 nhận xét" "
Đánh giá 4 - Kém. 44/1005 nhận xét" "
Đánh giá 2 - Tồi. 18/1005 nhận xét" "

8,6/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

8,2/10

Tiện nghi, dịch vụ

8,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Phan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
good hotel
Very good hotel , nice quality, comfortable room, clean and nice staffs
Lưu trú 2 đêm vào Tháng 7, 2017

8/10 - Tốt

Arai

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
コストの割に宿泊施設の清潔感が素晴らしい。
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Rakesh

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

abdulroman

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Guard always great me at the door everyone always creating me as I walking afrin treat like family every time I see him
Lưu trú 3 đêm vào Tháng 5, 2024

4/10 - Kém

Zilha

Không thích: Sạch sẽ
Lưu trú 2 đêm vào Tháng 5, 2024
Oasia Suites Kuala Lumpur trả lời vào 21/05/2024
Dear Zilha,Thank you for your feedback. We apologize that your experience did not meet your expectations. Your input is valuable to us, and we would like to understand more about your concerns. Could you please provide us with additional details via email at sales.oskl@fareast.com? We appreciate your feedback and hope to have the opportunity to address any issues you encountered.

10/10 - Xuất sắc

ahmad, davie

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice place
Lưu trú 3 đêm vào Tháng 5, 2024
Oasia Suites Kuala Lumpur trả lời vào 13/05/2024
Dear Ahmad,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay with us. Your kind words motivate us to continue delivering exceptional service. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.

8/10 - Tốt

Manuel

Thích: Sạch sẽ, nhân viên & dịch vụ
Globalement nous avons apprécié notre séjour dans cet établissement. Le moins c est que souvent il nous fallait faire de grand détour pour pouvoir atteindre un point à côté
Lưu trú 2 đêm vào Tháng 5, 2024
Oasia Suites Kuala Lumpur trả lời vào 13/05/2024
Dear Manuel,Thank you for taking the time to share your experience with us. We're glad to hear that overall, you enjoyed your stay with us. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay in the future.

8/10 - Tốt

??

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Oasia Suites Kuala Lumpur trả lời vào 06/05/2024
Dear Guest,Thank you for rating us highly! We value your feedback and would love to hear more from you. Please feel free to email us with any further feedback or suggestions you may have. Your input helps us improve and provide the best possible experience for our guests.We look forward to hearing from you and hope to welcome you back to Oasia Suites Kuala Lumpur in the future.

10/10 - Xuất sắc

jaya

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 2 đêm vào Tháng 4, 2024
Oasia Suites Kuala Lumpur trả lời vào 25/04/2024
Dear Jaya,Thank you for your review! We're glad to hear that you enjoyed your stay with us. If there are any specific aspects of your stay that you particularly enjoyed or if you have any feedback for us, please feel free to let us know. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future.

10/10 - Xuất sắc

Percy

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean and quiet, helpful staff, convenience store next door and Jalon Alor just 15 minutes walk.
Lưu trú 3 đêm vào Tháng 4, 2024
Oasia Suites Kuala Lumpur trả lời vào 25/04/2024
Dear Percy,Thank you for taking the time to share your review with us. We're thrilled to hear that you had a pleasant experience during your stay at Oasia Suites Kuala Lumpur.We appreciate your positive feedback and hope to welcome you back for another enjoyable stay in the future.

10/10 - Xuất sắc

Ekraam

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
had a great stay, comfertable beds, all amenities provided, quite, good location 15minutes walk to bukit bintang.
Lưu trú 2 đêm vào Tháng 4, 2024
Oasia Suites Kuala Lumpur trả lời vào 15/04/2024
Dear Ekraam,Thank you for taking the time to share such a wonderful review of your visit and we couldn’t be any happier to hear of the great experience.Your room here in Oasia Suites Kuala Lumpur will always be ready for you, just give us a call should you need another retreat and we will be more than happy to welcome you back.Thank you and have a wonderful day ahead!

10/10 - Xuất sắc

Melissa Elizabeth

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good area, safe, quite and not to far to walk to main centre and eateries.
Lưu trú 8 đêm vào Tháng 3, 2024
Oasia Suites Kuala Lumpur trả lời vào 15/04/2024
Dear Melissa,Thank you for taking the time to share such a wonderful review of your visit and we couldn’t be any happier to hear of the great experience.Your room here in Oasia Suites Kuala Lumpur will always be ready for you, just give us a call should you need another retreat and we will be more than happy to welcome you back.Thank you and have a wonderful day ahead!

8/10 - Tốt

Ellen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
The location was very good. Also the staff very friendly. Good gym facility and lovely pool! Pity that the apartment was a bit dark.. The food offered in the restaurant was okay yet basic. Many restaurant options very nearby though.
Lưu trú 7 đêm vào Tháng 4, 2024
Oasia Suites Kuala Lumpur trả lời vào 15/04/2024
Dear Ellen,Thank you for sharing your recent experience with us. We're delighted to hear that you enjoyed our convenient location, friendly staff, and excellent fitness facilities and pool.We appreciate your feedback regarding the lighting in the apartment and the food offered in the restaurant. We will certainly share your comments with the relevant teams, including our third-party F&B management, to address these areas for improvement.We hope that despite these minor issues, you had an overall enjoyable stay with us. If there's anything else you would like to share or if you have any further suggestions, please feel free to reach out to us at any time.Thank you for choosing Oasia Suites Kuala Lumpur, and we look forward to welcoming you back in the future.

8/10 - Tốt

Kwok Sum, Hong Kong

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
還可以,下次會再考慮
Lưu trú 4 đêm vào Tháng 3, 2024
Oasia Suites Kuala Lumpur trả lời vào 15/04/2024
感謝您的評論,Kwok Sum!如果您有任何進一步的意見或建議,我們很樂意聽取。期待您的再次光臨!

8/10 - Tốt

jaya

Lưu trú 2 đêm vào Tháng 3, 2024
Oasia Suites Kuala Lumpur trả lời vào 25/04/2024
Dear Jaya,Thank you for your review! We're glad to hear that you enjoyed your stay with us. If there are any specific aspects of your stay that you particularly enjoyed or if you have any feedback for us, please feel free to let us know. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future.

8/10 - Tốt

KAZUNORI

Lưu trú 2 đêm vào Tháng 3, 2024
Azlee trả lời vào 23/04/2024
Dear Kazunori San,Thank you for your valuable feedback and we are happy to know that you have enjoyed your stay. We look forward to welcoming you back in the near future!

4/10 - Kém

DENIS

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
À notre arrivée, ils ont tenté avec insistance de nous vendre une chambre plus luxueuse sous prétexte que nos 2 chambres seraient sur le même étage occupé par des adultes….Au restaurant, nous avons reçu le pire service, oublié de commander des repas, nous ignorer totalement surtout les femmes. Nous avons fait une plainte au manager ça rien donné. C’est une honte de charger un pourboire avec un service exécrable.

10/10 - Xuất sắc

M

Lưu trú 1 đêm vào Tháng 3, 2024
Oasia Suites Kuala Lumpur trả lời vào 15/04/2024
Dear M,Thank you for 5 stars review and we couldn’t be any happier to hear of the great experience.Your room here in Oasia Suites Kuala Lumpur will always be ready for you, just give us a call should you need another retreat and we will be more than happy to welcome you back.Thank you and have a wonderful week ahead!

8/10 - Tốt

HITOSHI

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Oasia Suites Kuala Lumpur trả lời vào 18/03/2024
Dear Hitoshi,Thank you for taking the time to share such a wonderful review of your visit and we couldn’t be any happier to hear of the great experience.Your room here in Oasia Suites Kuala Lumpur will always be ready for you, just give us a call should you need another retreat and we will be more than happy to welcome you back.Thank you and have a wonderful week ahead.

2/10 - Tồi

Yat Fung

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room is very dirty, it is terrible. 1. Many dirts on curtains, carpets, furniture and toilet 2. Bloods on pillows 3. Tinea pellionellas on the walls near the bed and inside the toilet The only good thing is Hotel offered another room afterward. However, one of the toothbrush packs was opened without toothpaste.
Oasia Suites Kuala Lumpur trả lời vào 11/03/2024
Dear Yat Fung,We sincerely apologize for the disappointing experience you had during your stay at Oasia Suites Kuala Lumpur. Your feedback regarding cleanliness issues is deeply concerning, and we genuinely regret any inconvenience caused.Rest assured that we take this matter seriously, and we are actively investigating the concerns raised to ensure necessary actions are taken to prevent a recurrence. Our team is committed to maintaining a high standard of cleanliness, and we will promptly address the issues you've highlighted.We appreciate your understanding and the opportunity to make amends. If you have any further details or if there's anything else you would like to share, please feel free to reach out to us directly at sales.oskl@fareast.com.Once again, we apologize for the inconvenience caused, and we would be grateful for the chance to welcome you back and provide you with the exceptional stay that you deserve.

8/10 - Tốt

Kjell

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 2, 2024

10/10 - Xuất sắc

Ricardo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Oasia Suites Kuala Lumpur trả lời vào 01/03/2024
Dear Ricardo, Thank you for your positive feedback! We're delighted to know you enjoyed your stay. We look forward to welcoming you back for more enjoyable stays. Enrol as a Far East Insider today to enjoy extra discounts and member-exclusive perks! Visit our website for more information.

10/10 - Xuất sắc

Christoffer

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good stay, great location
I/we had a great stay in general. Very clean, modern and fresh room, one of the best water pressures experienced from a shower in my whole life. The only downside was the cleaning staff throwing away my food which I had not finished and when speaking to front desk staff who promised a follow-up call on their end, no follow up call was received from the front desk despite their commitment and no form of reimbursement for the thrown away food was received apart from a verbal apology (only from the cleaner himself who owned up to his mistake, which I very much appreciated).
Lưu trú 4 đêm vào Tháng 2, 2024

8/10 - Tốt

Wai Yee

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
價錢合理,房間設備齊全,有洗衣機及簡約廚房,整體滿意
Lưu trú 4 đêm vào Tháng 2, 2024

6/10 - Được

Kei

Không thích: Nhân viên & dịch vụ
部屋が悪かったのか、玄関とベッドが近くうるさい。 写真と比較して部屋は狭く古い印象です。 深夜にセキュリティが誤ってレターを持ってきたときは怖かったです。 無料アイスクリームの配布があることは⭕️
Lưu trú 2 đêm vào Tháng 2, 2024

8/10 - Tốt

Concetta, Palermo

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Secondo gli standard europei corrisponde ad un 3 stelle e non 4. Comunque molto pulito, ottima posizione, Colazione buona.
Lưu trú 1 đêm vào Tháng 2, 2024
Azlee trả lời vào 16/02/2024
Dear Concetta,Thank you for your valuable feedback and we are happy to know that you have enjoyed your stay. We look forward to welcoming you back in the near future!

4/10 - Kém

Irina

Đi cùng bạn đồng hành
Overpriced, rundown place. Staff is amazing, location is OK.
Lưu trú 2 đêm vào Tháng 2, 2024
Azlee trả lời vào 16/02/2024
Dear Irina,It has been our pleasure to have you with us during your trip to Kuala Lumpur. We appreciate your feedback and we apologize for the inconvenience experienced, as you know all your comments were addressed and resolved when mentioned at our property.It’s splendid that you enjoyed all aspects of your stay with us, and we look forward to welcoming you back for another unforgettable experience when you are next in Kuala Lumpur.

10/10 - Xuất sắc

Matteo Pietro Francesco

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All was perfect!
Lưu trú 5 đêm vào Tháng 2, 2024
Azlee trả lời vào 17/02/2024
Dear Matteo Pietro,Thank you for your valuable feedback and we are happy to know that you have enjoyed your stay. We look forward to welcoming you back in the near future!

8/10 - Tốt

Shahrul

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 2, 2024
Azlee trả lời vào 17/02/2024
Dear Shahrul,Thank you for your valuable feedback and we are happy to know that you have enjoyed your stay. We look forward to welcoming you back in the near future!

8/10 - Tốt

Fran

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was located in great spot in the city, really nearby the main attractions
Lưu trú 1 đêm vào Tháng 2, 2024
Azlee trả lời vào 17/02/2024
Dear Fran,The pleasure has been ours to be able to arrange for such a memorable stay with us. Thank you for taking the time to share such a wonderful review of your visit and we couldn’t be any happier to hear of the great experience.Your room here in Oasia Suites Kuala Lumpur will always be ready for you, just give us a call should you need another retreat and we will be more than happy to welcome you back.Thank you and have a wonderful week ahead.

10/10 - Xuất sắc

Trisha-Marie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Was great and staff were friendly
Lưu trú 1 đêm vào Tháng 2, 2024
Azlee trả lời vào 17/02/2024
Dear Trisha,The pleasure has been ours to be able to arrange for such a memorable stay with us. Thank you for taking the time to share such a wonderful review of your visit and we couldn’t be any happier to hear of the great experience.Your room here in Oasia Suites Kuala Lumpur will always be ready for you, just give us a call should you need another retreat and we will be more than happy to welcome you back.Thank you and have a wonderful week ahead.

10/10 - Xuất sắc

Kashif

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
property is spacious, washing machine in the room didn't work, AC was fine.
Lưu trú 1 đêm vào Tháng 12, 2023
Azlee trả lời vào 17/02/2024
Dear Kashif,The pleasure has been ours to be able to arrange for such a memorable stay with us. Thank you for taking the time to share such a wonderful review of your visit and we couldn’t be any happier to hear of the great experience.Your room here in Oasia Suites Kuala Lumpur will always be ready for you, just give us a call should you need another retreat and we will be more than happy to welcome you back.Thank you and have a wonderful week ahead.

10/10 - Xuất sắc

David

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed in a 2 bedroom apartment and it was a great size and layout. Highly recommend
Lưu trú 4 đêm vào Tháng 12, 2023
Azlee trả lời vào 03/02/2024
Dear David,The pleasure has been ours to be able to arrange for such a memorable stay with us. Thank you for taking the time to share such a wonderful review of your visit and we couldn’t be any happier to hear of the great experience.Your room here in Oasia Suites Kuala Lumpur will always be ready for you, just give us a call should you need another retreat and we will be more than happy to welcome you back.Thank you and have a wonderful week ahead.

8/10 - Tốt

Poh Fong

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is the 2nd time we are staying in this hotel. We love the hotel as the room has a big fridge, washing machine and dining area where we could have our snacks. We were a little disappointed when we were told our room was ready for checkin around 12.40pm but we have to pay RM$100 to checkin (normal checkin at 2pm). It will be a great gesture if the hotel let us checkin earlier without charging us. We have stayed in other hotels in Penang, Malacca and Bangkok and when the rooms were ready, they let us checked in without paying an additional fee!
Lưu trú 4 đêm vào Tháng 1, 2024
Azlee trả lời vào 03/02/2024
Dear Poh Fong,The pleasure has been ours to be able to arrange for such a memorable stay with us. Thank you for taking the time to share such a wonderful review of your visit and we couldn’t be any happier to hear of the great experience.Your room here in Oasia Suites Kuala Lumpur will always be ready for you, just give us a call should you need another retreat and we will be more than happy to welcome you back.Thank you and have a wonderful week ahead.

6/10 - Được

Yoshie

Lưu trú 2 đêm vào Tháng 1, 2024
Azlee trả lời vào 03/02/2024
Dear Yoshie,The pleasure has been ours to be able to arrange for such a memorable stay with us. Thank you for taking the time to share such a wonderful review of your visit and we couldn’t be any happier to hear of the great experience.Your room here in Oasia Suites Kuala Lumpur will always be ready for you, just give us a call should you need another retreat and we will be more than happy to welcome you back.Thank you and have a wonderful week ahead.

6/10 - Được

Minzi

Lưu trú 2 đêm vào Tháng 1, 2024
Azlee trả lời vào 17/02/2024
Dear Minzi,Thank you for your valuable feedback and we are happy to know that you have enjoyed your stay. We look forward to welcoming you back in the near future!

8/10 - Tốt

David

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a family suite which is a 2 bedroom apartment. It was great. Location is walkable to almost everything. Buffet was just OK.
Lưu trú 1 đêm vào Tháng 12, 2023
Azlee trả lời vào 17/02/2024
Dear David,Thank you for your valuable feedback and we are happy to know that you have enjoyed your stay. We look forward to welcoming you back in the near future!

10/10 - Xuất sắc

Yuan Wan

Lưu trú 4 đêm vào Tháng 1, 2024
Azlee trả lời vào 19/01/2024
Dear Yuan Wan,The pleasure has been ours to be able to arrange for such a memorable stay with us. Thank you for taking the time to share such a wonderful review of your visit and we couldn’t be any happier to hear of the great experience.Your room here in Oasia Suites Kuala Lumpur will always be ready for you, just give us a call should you need another retreat and we will be more than happy to welcome you back.Thank you and have a wonderful week ahead.

4/10 - Kém

Esque, Corsicana

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I didn’t like the property
Lưu trú 7 đêm vào Tháng 12, 2023
Azlee trả lời vào 11/01/2024
Dear Abuali,Thank you for taking the time to write a review regarding your recent stay.At the outset, we would like to offer our sincere apologies for not coming up to your expectations. It would be great if your could share with us your stay experience. Kindly do contact me at azleeshaz@fareast.com.Thanks

10/10 - Xuất sắc

Kristy

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice and clean, walkable to twin towers
Lưu trú 2 đêm vào Tháng 12, 2023
Azlee trả lời vào 11/01/2024
Dear Kristy,Thank you for the valuable comments and we are glad to know that you had an enjoyable stay with us. We believe in hosting our guests with excellent service and the luxury of our brand, we are glad that we were able to exceed your expectations. It is our mission to completely delight and satisfy our guests and we look forward to providing your family and friends with many more memorable moments at Oasia Suites Kuala Lumpur.

6/10 - Được

malik

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Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Je n ai pas pour habitude de mettre des avis mais la , je suis obligé. l établissements est bien situé , mais c est tout , les deux hôtesses d accueil sont vraiment désagréable , aucun sourire , hautaine , vraiment un accueil à revoir , le service n était pas mauvais par contre ne vous fier pas au photo , j en est pris quelque une les finition sont vraiment à revoir , gros joint de silicone moisie etc
Lưu trú 13 đêm vào Tháng 12, 2023
Azlee trả lời vào 11/01/2024
Dear Malik,Thank you for taking the time to write a review regarding your recent stay.At the outset, we would like to offer our sincere apologies for not coming up to your expectations. It would be great if your could share with us your stay experience. Kindly do contact me at azleeshaz@fareast.com.Thanks

10/10 - Xuất sắc

Jeannie

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved the in suite washer/dryer. Very convenient.
Lưu trú 5 đêm vào Tháng 10, 2023

6/10 - Được

Huey Yenn

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Thích: Nhân viên & dịch vụ
The property is a bit dated, bed sheets and towels are yellowish (suggest to bring your own if you want to stay here), and some rooms are dark (so much so that I need to call two times to request for table lamp). We booked the family suite for five of us, after checked in we realised that suite was made up of two separate rooms next to each other. The plus point is the location and price. Near to a lot of food choices.
Lưu trú 2 đêm vào Tháng 12, 2023
Azlee trả lời vào 11/01/2024
Dear Huey Yenn,It has been our pleasure to have you with us during your trip to Kuala Lumpur. We appreciate your feedback and we apologize for the inconvenience experienced, as you know all your comments were addressed and resolved when mentioned at our property.It’s splendid that you enjoyed all aspects of your stay with us, and we look forward to welcoming you back for another unforgettable experience when you are next in Kuala Lumpur.

4/10 - Kém

Khách đã xác thực

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Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Cockroach in pillow
Check in states 2pm but room was not ready at 215pm. Asked reception again at 230pm and was told that check in was from 2-3pm. Told them this was not acceptable as it clearly states on my booking receipt that 2pm was check in time and I expect that room is ready. Was finally assigned and given my key to an "upgraded" room after awhile. This is my second time staying at Oasia suites and check in was still disappointing. Easily accessible to surrounding malls. Rooms is spacious but needs a deep clean and maintenance. Furniture showing signs of wear and tear. Mattress too soft and springy.. did not have a good sleep every night and my back and neck aches every morning due to lousy mattress. Anyway, all was ok for next 2 days until the third day when I was rudely shocked and awaken by a cockroach on my pillow at 630am in the morning. Screamed in shock and threw the pillow off the bed to find a flying roach in the room. Had such a fright but managed to get a few bathroom slippers to get rid of the cockroach. This will be my last time staying at Oasia Suites. Cleanliness and check in needs much improvement. Stay only if you don't mind the general conditions and hygiene standards of this place.
Lưu trú 3 đêm vào Tháng 12, 2023
Azlee trả lời vào 11/01/2024
Dear Misty Crystal,It has been our pleasure to have you with us during your trip to Kuala Lumpur. We appreciate your feedback and we apologize for the inconvenience experienced, as you know all your comments were addressed and resolved when mentioned at our property.It’s splendid that you enjoyed all aspects of your stay with us, and we look forward to welcoming you back for another unforgettable experience when you are next in Kuala Lumpur.

6/10 - Được

USAMA, Stanhope Gardens

Thích: Sạch sẽ, nhân viên & dịch vụ
Poor quality morning buffett limited facilities Couldn't find my booking no face towel no regular cleaning time no sign in rooms to say whether to clean the room or not disturb area around the hotel is not very clean
Lưu trú 4 đêm vào Tháng 12, 2023
Azlee trả lời vào 11/01/2024
Dear Usama,It has been our pleasure to have you with us during your trip to Kuala Lumpur. We appreciate your feedback and we apologize for the inconvenience experienced, as you know all your comments were addressed and resolved when mentioned at our property.It’s splendid that you enjoyed all aspects of your stay with us, and we look forward to welcoming you back for another unforgettable experience when you are next in Kuala Lumpur.

8/10 - Tốt

Aslama

Lưu trú 5 đêm vào Tháng 12, 2023
Azlee trả lời vào 11/01/2024
Dear Aslama,The pleasure has been ours to be able to arrange for such a memorable stay with us. Thank you for taking the time to share such a wonderful review of your visit and we couldn’t be any happier to hear of the great experience.Your room here in Oasia Suites Kuala Lumpur will always be ready for you, just give us a call should you need another retreat and we will be more than happy to welcome you back.Thank you and have a wonderful week ahead.

8/10 - Tốt

Lee Kheng

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There are people smoking in the lift and lift waiting area. The lift waiting time is longer than average waiting time. House keeping is not thoroughly cleaned and no replenishment of coffee and tea, toilet rolls and also tissues. Swimming pool is not controlled on only proper swim wear. There are guests not with swimming wear in the pool.
Lưu trú 3 đêm vào Tháng 12, 2023
Azlee trả lời vào 11/01/2024
Hi Lee Kheng,Thank you for taking the time to write a review regarding your recent stay and we are happy to know that you have enjoyed your stay. At the outset, we would like to offer our sincere apologies for not coming up to your expectations. We have shared your feedback with our management team and will work with involved teams to improve our product and services in order to prevent this from happening in the future.We are looking forward to welcoming you back soon!

4/10 - Kém

Kheng Long

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Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Towels stained and worn out. Room not make up when asked to since 10 am to 5 pm. Property a bit old and put of the way. No nearby shopping mall
Lưu trú 4 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

Karl A

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 7 đêm vào Tháng 12, 2023

8/10 - Tốt

David

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 12, 2023