Extremely Disappointing – Poor Hygiene, False Advertising, and Unprofessional Staff
As someone who works in hospitality, I was truly disbelieving of the service and condition of this resort. Upon arrival, it was obvious that the room had not been cleaned the mirror was dirty, there was mold on the wall, and gecko droppings were visible. This level of neglect and lack of hygiene is unacceptable in any accommodation.
They advertised Wi-Fi in the room, but there was no Wi-Fi access in the bedroom at all. The family room did not uphold expectations it was cramped, poorly maintained, and fell far below any reasonable standard.
When I brought these concerns to the reception, the staff member was rude, dismissive, and unethical. There was no apology, no attempt to make things right just an unprofessional attitude that left us completely dissatisfied.
Coming from the hospitality industry myself, I was shocked at how poorly everything was handled. This resort lacks both cleanliness and basic customer care. I strongly urge future guests to reconsider booking until serious improvements are made.