Khách sạn La Loma

"Llegamos en el Chatet a las 9 pm. Llamamos, sonamos la campana pero no había nadie. Calle oscura, quedamos por 30 minutos esperando hasta que consiguimos contactar una persona que nos dijo que la llave estaba en el buzón. No nos comunicaran por el portal e-mail o WhatsApp. Llegamos directo del aeropuerto con hambre pero no habia nada para comprarmos y el aplicativo Rappi no hace entrega en ese barrio. En el día seguinte por la mañana solo encontramos empanado y café que se vendían por los...

"Breakfast options very limited. Room cleaning took long many days. Pool is very basic. Beach was full of seaweed."

"The room clearly needed someone to say - hey maybe we should clean the mildew off of the bathroom faucet and the shower drain. Toilet seat not on tightly kept moving around and the toilet paper holder kept falling off not on tight. It was funny because one of the owners was there evaluating the hotel and was talking pictures on my floor. Take a look at room 420 and you’ll see what I mean."

"H"

"La persona que me atendió de manera muy grosera, me cobró personalmente , aunque le expliqué muchas veces que ya lo había pagado por medio de la aplicación, aún que ya me había mostrado el recibo de pago. Literalmente me amenazo con correrme si no me daba el dinero, y por razones de logística tuve que pagarle ya que no tenía otro lugar donde quedarme. Fue una experiencia bastante estresante y desagradable. Decidí retirarme mejor y buscar otro lugar ( una que ya me había pagado dos veces) ya que...

"Great property, staff they have access to everything “Mulita” and all the tours you need, Jose at the front desk was super helpful and Javier is the man to get you all the attractions you need. Great restaurant and location you’d rather stay there and get a Mulita for at least 24 hours so you can see the entire island. Room are on the small side but the views are worthy and technically you only will go to sleep there. We are already to go back there"

"The room was outdated. The bathroom had more in the baseboard showerhead full of mold. The room also smelled humid as if the walls were wet in the fridge was moldy. The beds were not comfortable. They would sink in the pictures in the website does not reflect when you’re there in person. The pool also does not look like the picture it was. The water was very murky tiles are coming off. The sitting area is all gray instead of white. The food in the restaurant was not the best breakfast was very...

"Restaurant takes a long time to serve the food and is not to great, the interior rooms are to humid and the scent is to intense, besides that, the staff is great"

"First the check in staff was terrible. They treated us horribly and were not very helpful when some issues with Expedia and their hotel happened for reservations. After that the troubles only increased. The property advertises as All inclusive however no drinks apart from beer and the food was only buffet. Both were terrible. The service at the pool is also horrible. No one pays attention and to even get anything is ridiculous impossible. This is 0 star forget 5 star hotel! Never would go here...

"El Sr muy amable, siempre al pendiente de todo."

"The workers, staff. These people were awesome! I would have like to have had the breakfast facility open longer as a brunch type. As a reflection of San Andrés. If you stay up late, you’re gonna get up late so if the food court would stay open, it would be perfect!!!"

"Mentre ci recavamo all'albergo, siamo stati fermati dalla polizia, che ci chiedeva dove eravamo diretti. Dopo di che ci fa fatto salire sul loro furgone dato che eravamo in una zona poco sicura , allo stesso tempo ci ha sconsigliato di soggiornare in quella zona ritenendola pericolosa per i turisti. Niente di personale con la famiglia che gestisce la struttura, ma credo che Hotels prima di pubblicizzare e vendere qualsiasi soggiorno, dovrebbe informarsi e poi indicare la reale situazione di...

"Don’t stay at this hotel. They baited and switched the hotel room to an oceanfront room, which usually should be lovely; however in this case it was horrific. Hundreds of people are outside with many boom boxes playing music loudly. The music played until 4am. The shower was broken and the air conditioning didn’t work. They told us they couldn’t move us and would not refund my money. We called around the island and there was no availability. The next day, my husband begged them to move us and...

"Le falto un poco más de mantenimiento de limpieza y poner más conectores para cargar los celulares"