Good afternoon Nicole,we are really sorry you feel this way. Unfortunately the problem started from the moment of the reservation. As you well know, the agency booked your child as under 2 when actually the age was totally different. That is why our staff asked you to pay an additional fee.We then contacted your agency, who informed as that they were willing to pay the difference in price as it was their mistake.At your arrival, I would have wished to have a chat with you in order to clarify the situation, but unfortunately we did not cross each other.Please feel free to contact us in case you feel like there is still something to say.Best regards.