2/10 - Tồi
Phillip
Đi cùng gia đình
15/06/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
When we arrived for a late check in we were told they moved us to the annex lodge down the road. I paid for the main lodge known as the Town Center. We were there for an awards baquet. It was pretty essential that we stay in the main building. They did not care. We arrived at tge annex lodge and immediately discovered that our room was leaking. We were on the 2nd floor. There are three floors. We were assigned room 213, the jouning room next door was unsecured, to our room, "anybody and everybody had access." We discovered room 215 was also pouring water in that room from the cealing. Most of it flowing through an overhhead light. "Fire hazzard." I tried to call the front dest through the room phone. I could not get through. I called on my cell phone and they said, "we will send security." Security finally showed up after a 30 minute wait. It was now 0100 in morning. He wanted to move us in the room directly below our current room. ???? No way, this is going to leak to the 1st floor. He decided to move us to room 306. He stated, " I will tell the front desk where I moved you too." Well he did not. The next morning house keeping had no clue we were there. She said she was going to tell the front desk. She did not. Later tgat afternoon my 17 year old son and I were prepaing for our banquet, a family of 3 opened our door and saw my son 1/2 naked. This was unacceptable for the hotel to release keys to another guest. I complained at the front desk and they did nothing about it.
Phillip
Lưu trú 2 đêm vào Tháng 6, 2025
