Property is stunning and just like all the photos and better. Amazing intricate details in the gardens with iron and wood work and pristine. We had the very large room downstairs next to pool (even though we had booked upstairs as other reviews mentioned people using pool so would never recommend this in summer) and yet even though we were there in Autumn and it has a sign saying 'private guests only' visitors were walking past in the morning when we were in bed...
We did have our cheese platter (cheap basic crackers were a disappointment) and glass of wine served at the hot tub as sun went down which was a lovely experience - however we have to take our own towels and therefore then ask for more towels for bathroom as you only get 1 towel each. When asked the staff for 4 towels in total the reply was 'we will try' - ? Rather than of course no problem.
Breakfast was below expectations - served frozen hash browns which were undercooked, fatty slice of undercooked bacon, never asked if we wanted anything else or how it was, never asked if we wanted another coffee or tea - both days the same.
Little things in room, the cheap towels, 1 small bathmat, cheap toiletries, cheap tissues just in their box (not in a nice cover), dressing gowns nice but not really warm. Despite it being my Birthday on the day of 1 of the stays and letting this be known in advance there was zero acknowledgement of this on the day. The whole thing left us feeling very flat sadly.