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"We arrived later in the evening than expected and the staff was very welcoming. The breakfast was wonderful, staff held our luggage while we explored the city. My husband’s birthday was the morning we checked out and they surprised him during breakfast with a croissant and a candle. It made a special start to the day. "

"It was ok, but not more. Feels more run down than it is. The House has Lots of charm, the rooms- not so. No duvet, just a thin blanket (with holes)it’s reasonable in Price and I liked the central Location. My verdict: it needs much more love and engagement. Staff at the reception was excellent. I will not go back. "

"Great facility"

"Beautiful hotel. Wonderful staff. Comfy bed. Incredible location!!! We will be back!"

"Excellent staff, friendly and helpful, clan rooms, lovely breakfast, good location. "

"After coming to Lugano many times a year for more than 15 years, I discovered what is the best place to stay. Where do I start? The Havana Deck Cigar4 Lounge overlooking the Lake or the Japanese Restaurant? The room was spotless with Personal AC, Japanese bidet in the toilet, out-of-this-world water pressure, breathtaking views, your own balcony with lounge chairs overlooking the lake, super comfy mattress and pillows. and last but not least the hotel cat Aki, which means Autumn in Japanese!"

"Lovely big room"

"It was a beautiful hotel with a lot of history. Very traditional, look with many amenities and great restaurant. The views from the room of Lake Lugano were breathtaking. I would strongly suggest this hotel if you’re staying in Lugano."

"Outstanding "