2/10
The property itself is run down and it smells throughout. Even after changing rooms it still had an odor and the room itself needs upkeep. The dead roach in the kitchen cabinet was horrific. The stove did not work either and the kitchen was dirty. I left to find another hotel, and I find it unfair and unacceptable that Expedia and the hotel will not refund my money based on the fact that everything I have stated is factual with pictures as proof. The Manager, Tina had absolutely no empathy and never apologized. In fact she told me that there isn't a roach problem and basicallytold ne thetecis a no regund policy. Neither Expedia or Extended Stay America will take responsibility for me paying for garbage.
Tanya
Lưu trú 2 đêm vào Tháng 6, 2025