6/10 - Được
Holly, Davie
27/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Pedro at the front desk was friendly and efficient. The room was nice, but bed was hard and coffee in the room was terrible.
My biggest complaint is about the breakfast. I paid extra to have it included (as it is NOT complimentary.)
I went into the area to get my food. The staff person didn’t speak to me at all, just stared. After I finished filling my plate he comes up to me to say that the breakfast costs $12 something as he mumbled. I told him I already paid and he asked for my room number. They were out of cooked potatoes and coffee, pastry was old. Meanwhile, the guy just stood there. The breakfast wasn’t worth even $10.
Then a young woman comes up and he tells her the same after she gets food. She keeps giving excuses as she hasn’t prepaid. He said that’s ok, never mind. I just turned around and stared at him. Obviously, some people don’t need to pay for breakfast.
The morning front desk clerk didn’t greet me, and or ask how the stay was. Only said thank you when I returned the key and didn’t offer a receipt.
Someone needs to give the staff more training on customer service.
Holly
Lưu trú 1 đêm vào Tháng 5, 2024