Search Hotels Near Lake Tahoe Visitors Authority Visitor Center, South Lake Tahoe

"I had a very disappointing experience at this hotel. The property is currently under construction, which was not clearly communicated beforehand and made the stay uncomfortable from the start. Even more concerning, the entire place smelled strongly of cigarette smoke—including in what was supposed to be a non-smoking room. This made it very unpleasant and felt unacceptable given basic hospitality standards. What stood out most, however, was the lack of care and professionalism from the staff. During our stay, my mother became ill, and when I needed assistance getting her into a wheelchair, no one offered to help. Staff members watched me struggle to unload her from the car and did not step in, nor did anyone offer assistance getting her to the room or elevator. That level of indifference was extremely upsetting. I ultimately decided to check out a day early because of these issues. Instead of handling the situation with understanding, the front desk staff responded with a dismissive and unprofessional attitude. Overall, this was a very poor experience, and I would not recommend staying here."

"idk yes parking is good"

"Great location by Heavenly Gondola "

"Clean room, kids loved the outdoor pool. Overall good experience. "

"Parking was safe and easy. Staff was amazing. Hot tub felt a little sketchy, we were on the 2nd floor and it filled up about a quarter of the way and started creaking like if we got into the tub then we would fall to the floor below lol "

"Totally dog, friendly, loved it"

"Very nice, would stay again."

"Rhe room was very clean. It was pet friendly in all the rooms with no smell, which was nice. I would have to say that some of the staff were lacking though. The first night I checked in, there were three people in the lobby, they were not very friendly at all, I realize that it was very late but come on, show some courtesy to people checking in, common courtesy would be nice. Also, one night we ran out of toilet paper and we had to call down THREE times to the lobby and FINALLY the guy who came in later in the evening had to come to our room and drop off the toilet paper himself. The person who was behind the desk before him didn’t even tell him we needed toilet paper. My toddler was asleep, so I couldn’t go myself to get it. Just left a bad impression on me. The room had a beautiful view of Lake Tahoe though. "

"Good facility perfect location with great amenities like private beach, open pool and jacuzzi tennis courts, etc. But like all hotels these days it was under construction inside and out. They did not disclose this and equipment and appliances were all over and in the hallways. We had a great time but its getting a little old when they want to charge Resort Fees but don't provide the "Resort"! "