2/10 - Tồi
Abraham Khan
Đi cùng bạn đồng hành
21/05/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I recently had the misfortune of staying at casa chameleon, and it was by far the worst hotel experience I’ve ever encountered. I booked a sunrise villa with an ocean view, eagerly anticipating the beautiful mornings by the sea. Instead, I was given a partial sunset ocean view, which was not what I had paid for.
When I raised this issue with the manager, I was offered three options: a free dinner, a $$ credit, or a massage. While this might seem like a reasonable attempt at compensation, it did not address the fact that I was overcharged for a sunrise villa I never received.
To make matters worse, I discovered I was overcharged at the hotel’s restaurant. Adding insult to injury, I found charges for tours that I never took. This level of incompetence and dishonesty is simply unacceptable.
I intend to take further action once I return to the U.S. I’ll be contacting my bank to dispute some of these transactions. Additionally, I plan to share my experience on my TikTok and YouTube channels to warn others about this hotel’s practices.
I strongly advise potential guests to consider other accommodations to avoid the stress and disappointment I experienced at casa chameleon.
Abraham Khan
Lưu trú 5 đêm vào Tháng 5, 2024