6/10 - Được
Jamie
Đi cùng bạn đồng hành
07/04/2026
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The view is obviously incredible, which is what the resort relies on. The staff were nice enough, but lacked management and training in certain areas. Had they been more attentive, we would have spent more money.
The food was well cooked but the menus are a little odd.
After paying so much to stay at the hotel, it's then disappointing to have to compete with public visitors to get tables in the restaurant.
I'm shocked the property has been open less than 10 years; it needs a lot of maintenance. The water pressure is non-existant (shower is disappointing and even worse when irrigation is running), tiles are missing in both the main and the in-room pool. The main pool needs a deep clean, moss and black mould in the grout lines (black floating around in the pool). Shortage of pool towels, which have seen better days. Our bi-folding patio doors only partially opened, and we heard others talking about the same by the pool.
We visited in dry season so whilst not expecting lush green landscaping, lights, wiring and irrigation all out the ground was disappointing to see. The areas behind the pool where nobody looks and between rooms is littered with rubbish and buiding materials.
Whilst not the hotel's problem, the little make-believe town of Las Catalinas is extremely overhyped. Its still being built and its nothing. It reminded us on a Disney back lot set. Fake buildings with nobody in them. The beach and sea are lovely but quite busy with locals and visiting tourists.
Jamie
Lưu trú 6 đêm vào Tháng 3, 2026
