Villas in Las Palmas

"The staff although were nice in some ways, but the reception staff lack experience and knowledge. Although I checked in online before arrival, I had to queue in a long line with other customers who didn’t check in online. That was because the online check-in counter staff was not available. The staff wanted to charge me the room fees again as he couldn’t locate the evidence of payment through Expedia. I refused to pay and had to escalate to a manager who could find my payment in the system. The inexperienced staff just acted as if nothing had happened. I recommend to avoid this hotel!"

"Unfortunately wouldn’t return, not upto 5 star standard at all! Cleaning not upto standard, staff are rude, cocktails are cheap and nasty tasting at a 5 star price, no decent wine. Cleaners think it’s appropriate to hang dirty towels back up instead of giving clean ones, when you have left them on the floor where your supposed to in order to get clean ones. Bellboy didn’t give us one suitcase and I didn’t think to check as I popped to the toilet my husband had loaded them into the taxi. This meant an 80euro trip back to the hotel to retrieve it. No apology instead held it and accused us of not paying our bill which had been settled the night before! Disgusting practises never again!!!"

"A beautiful resort. Plenty of sunbeds. Very efficient service. Very friendly. Good quality food. Modern rooms."

"Bar has a wide selection, pool is well kept."

"Pools and rooms were clean. A lot of the pool loungers were broken but ample and the rooms were not soundproof at all. Housekeeping were very good and attentive. The food however, was not good at all. Beans at breakfast were like cold pebbles, the chocolate sauce for pancakes was more like chocolate water. For dinner, unless you like cold pasta or lots of seafood I wouldn’t recommend."

"Good breakfast menu imcluded in price. We stayed for one night after arriving at the airport late and very glad we did. "

"Not a fan of breakfast "

"We booked the studio, kitchenette and amenities were great. The room looks a bit smaller in real life than the photos. All studios are downstairs, I was hoping for a balcony for more privacy but it wasn’t a choice. Breakfast was great, plenty of choices. Enjoyable stay overall."

"Lovely hotel staff are really warm and friendly I stayed at Melia Inside and H10 both of them 2.5-2.0 starts this 4.5 really really nice right next to beach very spacious beautiful view celing has no roof outside so you can see the starts great La carte restaurant with beautiful staff member Ana who was lovely made my day better definitely would come back"