Search Hotels Near Las Plazas Outlet Lerma, Lerma

"Nice rooms, big and clean."

"We had a great stay here. Excellent hotel with many cafes and restaurants close by. Close to Bosque de Chapultepec. The staff were very friendly and helpful. I would definitely stay again. "

"Cleaning staff was very nice and accommodating. Beds were a little on the hard side. But overall good and good location."

"Clean room, friendly staff"

"Although the hotel had some positive aspects, our opinion is heavily influenced by the very poor service we had in the Fiesta club restaurant. At breakfast in particular the staff were extremely discourteous to us. We had to constantly ask and re-ask for basics like coffee or replacement cutlery and the staff appeared to do their best to ignore us even when we made it obvious we needed something. To be fair some restaurant staff were lovely on the evening service. We complained to the restaurant staff directly but felt so strongly we went to reception and asked for the manager to voice our frustration. After reception taking our complaint and promising to have the manager contact us there was no feedback to us in any form. This has left us feeling that the hotel does not care about its guests negative experiences. I do not normally rate a hotel if it is not exceptional but I feel so strongly about this negative experience I fell compelled to complete this review"

"Excellent!"

"Room 106 is nothing but a LUXURY TENT right next to the sidewalk, and elevators. NOISE from traffic and guests using elevators. Difficult to have a good sleep. Extremely poor Design of bathroom sink, towel rod in front,? No, house sleepers. Shower stall water with very poor pressure. Walking between bed and TV approx. 20" of space either one hits TV or a bed frame. Overall, room NOT UPTO HYATT standards."

"beds are not that comfortable. The bathrooms smelled"

"All good"