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"Great location"

"Staff were consistently rude and unapproachable to both myself and my wife, which completely took away from what was meant to be our honeymoon. At times, we were simply ignored, which is unacceptable at any hotel, let alone a resort of this standard. When we tried to book the spa, the staff there told us it was fully booked in a dismissive and borderline hostile manner. It didn’t feel right, so we checked with main reception, who confirmed there were actually spaces available. This means we were either misinformed or outright lied to. When we returned later that day, the spa staff looked shocked to see us, like they didn’t expect us to come back. Breakfast was no better. As it was our first time, we asked a few basic questions about seating and food options and were met with the same attitude, short, dismissive responses, or being ignored altogether. Staff were rude, avoidant, and at times spoke to us in a raised or abrupt tone. The hotel itself is clean and the facilities are genuinely very good, which makes the service even more disappointing. Aside from the cleaning staff, who were great, most of the team we encountered were unprofessional and clearly uninterested in helping guests. Overall, I would not recommend staying here. This wasn’t an isolated experience, other guests we spoke to had similar issues. It’s a real shame, because the facilities are excellent, but the service lets the entire place down."

"All good. Great fun events for children. Pool area is lively and supervised, but there’s also plenty of quiet areas for relaxing in the sun. Great range of choices for all meals in main restaurant; didn’t use the snack bar."

"Limpieza y servicio"

"If you are an Elon Musk wanabee (with no budget) and like living in the office this is perfect.. I have never stayed in such a soleless room. Huge, with plenty of space for a nice sofa... but no lets keep the office theme going and have two uncomfortable "reception" type chairs... not even bucket chairs. How someone could make so little of such huge space is amazing. Great coffee machine, fridge, wifi and bathroom. If you want to sleep then you booked the wrong place before 2am or after 6am as it is on the motorway.... Lovely rooftop bar.... when it is open... which it is not all nights and when it is they run out of the limited items they sell!!! The extra paid for the delux office (sorry room) with "sea view" turns out to be office overlooking motorway and container port. I mean there is water .... But it is ok you can enjoy the immediate surroundings of derelict land and abandoned construction sites in a tatty dirty unloved area of the City. Would I stay again... amazingly not if you said it was free. Put 12 bunks in each room at make it a back packers."

"I had never heard of this brand/group before but decided to stay with them as they had so many properties on Gran Canaria. The hotel was fantastic, like staying in a small town rather than just one building. The staff were some of the best I’ve come across and the breakfast buffet was top notch. I’ll definitely stay with this group again in the future. The area is 10 mins taxi from playa del ingles and there is a bus stop nearby that connects you to the airport."

"Excellent experience and mostly because the staff were so attentive and pleasant "

"Be careful to stay here with the renovation works next door, we got woke up well before 8am"

"Since I discovered NH Imperial Playa Hotel, I only stay there. The staff is great and the location is perfect. This was my fourth time and the last time I brought part of my family. Thank you to NH Playa and I will be back. "