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"Personnel sympathique et acceuillant"

"When I arrived room smelled like cigarettes and like food was just cooked ! I was given a paw on a piece of paper to go to my room in a separate building from reception . It was dark and hotel is situated across from a park that homeless frequent . It was not a safe location. Hallways dirty , shady people coming in and out of elevator . I asked for another room they said they were sold out and the manager agreed it smelled awful . She tried to spray this terrible aerosol as pray which made it worse ! I had to go to another hotel for the night . They told me to come back the next day for a better room . I went back at 2 pm the next day still no rooms available . They refused to credit me . I paid for insurance through Expedia which is now a challenge as well . This property is not represented accurately on Expedia . I now question if I will ever use Expedia again. IF I COILD HIVE GHIS S ZERO RATING I would . I can’t even reach Expedia or insurance co I paid for . "

"Tout est impeccable, le personnel est tres peofessionnel et agreable "