4/10 - Kém
Randolph
Đi cùng bạn đồng hành
17/12/2025
Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Banyan review
Stayed 7 days Monday to Monday.
Checked in Monday. Lukewarm reception from front desk. Not much of a welcoming aloha feeling from any staff members.
Unit was clean but outdated. Shower curtain did not reach bottom of pan so whenever we showered, water would just spill out and flood the bathroom floor.
Bathroom fan is noisier than a crying baby.
Insulation is bad. We can hear every footstep from the unit above and every flush of the toilet.
Their housekeeping schedule to service our unit was scheduled for Saturday. I requested an earlier date ( like Wednesday, Thursday or Friday ). The staff told me the schedule is computer generated so they couldn’t make any changes for me.
In other words “ too bad, we’re not here to accommodate the guest request, it is what it is, deal with it” attitude. Anyway, housekeeping finally showed up Saturday afternoon and the room attendant did an excellent job. Kudos to her. So now they refreshed our unit after having stayed 5 days when we’re about to check out in 2 days. Not an ideal cleaning schedule in my opinion.
Location was excellent. Swimming pool sits atop the hill with great view of area. Gets windy and leaves get blown into pool. Not heated as advertised. Close to everything we wanted to do or see. Walking distance to beach, short driving distances to Costco, malls, farmers markets, and other attractions. Mandatory daily resort fee seems unreasonable for the (lack) of services offered to us.
Randolph
Lưu trú 7 đêm vào Tháng 12, 2025
