We have stayed here before and had a good experience, but this time, three different staff members were indifferent or downright rude. Even other guests were talking about it in the elevator!
When I checked in, I asked about valet parking. She snapped that they would not have valet all weekend, even though the valet sign was out weekend. The self park garage is a nightmare… It is so narrow and tight, you can barely get your car through it, as evidenced by all the scrapes on both sides. The second night I parked in a public lot- for $10 less.
The air in our room did not work so the next morning I stopped at the front desk and was again treated like a bother (by a different staff member). She said she would put in a maintenance request, but the next night it still did not work. It was so hot and stuffy we couldn’t sleep. They also did not clean the room on Saturday.
On Saturday, the keys on the entire floor we’re not working. Heading back to the lobby to have our keys reset, the other guests all talked about the rude staff.
On a good note, we got two free drink, coupons and the bartenders in the hotel restaurant were great - even remembering our drink order from the night before.
Overall, I do not plan on staying there again, mostly because of the staff!