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Neya Lisboa Hotel

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Luxury
VIP Access
4.0 star property
8.6

Excellent

Elegant escape in Lisbon's heart

Artistic room design and a peaceful atmosphere define your stay, with easy access to Lisbon's main attractions. Delight in a delicious breakfast and enjoy spacious, modern facilities that ensure a comfortable and memorable experience.

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Gym

See the benefits you'll enjoy with VIP Access

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Sunday:
  • Full-service spa
  • Hot tub

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 1.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 18 for adults and from EUR 9 for children
  • Self-parking fee: EUR 22 per day
  • Rollaway bed fee: EUR 1.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses some wind, solar, and geothermal energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Property Registration Number 585

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Is Neya Lisboa Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Neya Lisboa Hotel?

Self-parking is available for EUR 22 per day.

What time is check-in at Neya Lisboa Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Neya Lisboa Hotel?

Checkout is at noon.

Where is Neya Lisboa Hotel located?

Located in Lisbon City Center, this spa hotel is within a 15-minute walk of Hospital Dona Estefania, Avenida da Liberdade and Marquis of Pombal Square. Rossio Square is 1.2 mi (1.9 km) away. Picoas Station is 8 minutes by foot and Anjos Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.0

Cleanliness

7.4

Location

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 455 out of 1001 reviews
Rating 8 - Good. 423 out of 1001 reviews
Rating 6 - Okay. 83 out of 1001 reviews
Rating 4 - Poor. 28 out of 1001 reviews
Rating 2 - Terrible. 12 out of 1001 reviews

Reviews

Verified

10/10 Excellent

Diosykassandry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good breakfast, SUPER kind kitchen staff
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities
Good room and location
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Carolyn

Liked: Cleanliness
Clean and quiet. Friendly staff.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Rajanayagam

Liked: Cleanliness, staff & service, amenities
I recently spent a few days at the Neya Hotel, and it was an enjoyable experience overall. The breakfast was perfect and the room and bathroom were clean and adequate. Throughout my stay, Alexander and Sheila at the front desk went out of their way to make me feel welcome.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

KEIR

Liked: Cleanliness, staff & service, property conditions & facilities
Great property with friendly staff
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, room comfort
Clean staff and comfortable bed - room was relatively spacious with the benefit of complimentary coffee/tea
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Dan Kui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is a huge plus relative to its cost. It's diverse enough. Rooms are clean. Staffs are friendly and helpful.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
The room was modern, spacious and comfortable. Rooms were cleaned well throughout my stay. The staff were friendly and helpful. Breakfast was served till 10.30 so plenty of time, also good selection of food. Plenty of choice of cafes and restaurants nearby or another option is metro (8-10 min walk) and go into the centre.
Stayed 14 nights in Dec 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value! Hotel was clean, staff was very nice and helpful. Breakfast was tasty. Housekeeping was very professional, no complaints at all
Stayed 5 nights in Oct 2025
Verified

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, 12minute walk to metro. Breakfast buffet fair. Good welcome from reception staff.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Carys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and kind. Clean and comfortable rooms. Great food and nice hotel.
Stayed 2 nights in Mar 2025
Verified

8/10 Good

nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe . Walkable to restaurants. Clean. Great service
Stayed 4 nights in Oct 2025
Verified

6/10 Okay

Lucia

Liked the employees very nice
Stayed 6 nights in Jun 2025
Verified

6/10 Okay

Sandy

Liked: Cleanliness
Disliked: Amenities
This was an okay stay. Only booked it for the jacuzzi and it wasn’t available on our stay. Staff was available at convenient hours
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, in a good location, with good transport options around. Would recommend for a short stay. Also, great amenities in room (including massage cushion and umbrella)
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and rooms!

Location of the hotel was perfect, the rooms were completely soundproofed (didn’t hear anything/anyone), good breakfast choices and lovely comfortable bed
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pleasant stay with my family location was perfect nice and quiet good service good connection to city centre.
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

I had such a wonderful stay at Neya Hotel. The breakfast was delicious and the room was amazing! This was such a relaxing and nice hotel.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Alysha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 3 nights and it was great value for money and outside of the main tourist area which I liked as you pay less. The transport options were very close and you could easily walk into the touristic areas. The room was clean and food facilities.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

G Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were wonderful!
Stayed 2 nights in Sep 2023
Verified

8/10 Good

Shariar

Liked: Cleanliness, staff & service, property conditions & facilities
Decent choice in Lisbon center. The staff is great; friendly and helpful.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe hotel, very clean.
Stayed 5 nights in Oct 2023
Verified

10/10 Excellent

rosemarie

Liked: Cleanliness, amenities
Friendly staff
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Jae-Kwang

Liked: Staff & service, amenities, property conditions & facilities
Great place with friendly employees, within walking distance of major attractions
Stayed 3 nights in Oct 2023
Verified

8/10 Good

Aldegonda Augustina Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a quiet surrounding. In a 30 min walk you’re in the center. Breakfast has it all.
Stayed 2 nights in May 2025