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"Great location near Rossi square. Very soundproof. "

"Room was very hot. Had to call for maintenance to repair A/C. No ice available anywhere in hotel. Completely unacceptable. I have stayed in cheap motels all over the USA with clean very nice ice machines. Also when I turned on the water in bathroom sink, it came out a dark rust color for a few seconds. Thinking this room had not been used for a while."

"Small rooms, very hard mattresses, small windows maintenance problems. Not a hotel that I can recommend."

"Hotel is very nice and beds comfortable. A slight incident during check in with a staff that had a slight attitude problem but Mr. Santos helped with everything. He was very informative with hotel information. Overall it was a very nice experience with a superb breakfast spread. "

"Great place especially with kids. Decent breakfast, clean rooms, would go again!"

"Great location right by the subway line. Comfortable bed. Staff were nice and friendly. Good amenities including the sauna, steam room and swimming pool."

"Great room, lovely but small roiftop pool. Checkin was quick. Breakfast has plenty of options but can get loud."

"Friendly staff, clean rooms, good area!"

"Outdated room and hallways, it resembles a cruise line room and not a four star hotel. The reception staff was not welcoming. No greeting, Manuela just asked for our passports and city fees. The bed was comfortable but the room had a strong odor of carpet cleaner. Only two electrical outlets available and the list can go on. After the initial review for check-in by Expedia, we were offered an upgrade at 6:18pm the following day. When I asked why, Alex said in a harsh and loud tone in the lobby “didn’t you complain? That’s why.” Totally out of line and inappropriate behavior by the hotel staff. When leaving the last day as we were returning our key a young woman ask “was everything okay?” Obviously, they had no interest in the feedback given. The employees need to be trained in quality customer service if they want to keep customers coming back. Personally and based on my experience, we won’t be returning. "