4/10 - Kém
Nicholas, Billingshurst
Khách đi công tác
24/04/2024
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The positives first: the room and the bedding were spotlessly clean and the person I spoke to on the phone could not have been more helpful.
Everything else was awful...
First, there's an app system to let yourself into the hotel (called, apparently without irony, 'reception.notahotel.co'!) That would be fine except that I got no communication from either the hotel or Expedia (whom I booked through) about the checkin procedure, so when I turned up at the premises, I had to call the (extremely polite and helpful) help desk and then fill in an online form on my phone which even required me to upload ID. All this just to get in through the front door. Standing on the doorstep with me was a couple who were on their second day at the (not a) hotel and still hadn't been given an entry code that worked.
I had booked a lower ground floor room so my expectations were not high - but it was worse than I expected: two fragrance diffusers (one electric) and an extractor in the bathroom that had been left on could not dispel the smell of damp in the room and the bathroom was so small and badly designed that you had to sit diagonally on the loo and a glass shelf over the miniscule basin meant that brushing ones teeth required another set of contortions.
My advice to the very helpful staff member: find somewhere else to work. You're wasted there.
Nicholas
Lưu trú 1 đêm vào Tháng 4, 2024