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Nhận xét về Hampton Inn & Suites Santa Monica

2.5 out of 5
Hampton Inn & Suites Santa Monica
501 Colorado Avenue, Santa Monica, CA

Nhận xét

8,0

Rất tốt

Đánh giá 10 - Xuất sắc. 439/1000 nhận xét" "
Đánh giá 8 - Tốt. 266/1000 nhận xét" "
Đánh giá 6 - Được. 146/1000 nhận xét" "
Đánh giá 4 - Kém. 80/1000 nhận xét" "
Đánh giá 2 - Tồi. 69/1000 nhận xét" "

8,6/10

Sạch sẽ

8,2/10

Nhân viên & dịch vụ

8,0/10

Tiện nghi, dịch vụ

8,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,2/10

Thân thiện với môi trường

Nhận xét

4/10 - Kém

Dhivya

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Parking was not included in the price. Valet parking was very expensive and it was inconvenient to find overnight public parking.
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 21/05/2024
Dhivya, thank you for sharing your thoughts on your stay. We understand that parking can be a concern for some guests. We consistently strive to offer competitive services and appreciate your feedback. Your comments will be taken into consideration as we look for ways to improve the guest experience.

10/10 - Xuất sắc

Judith

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 21/05/2024
Judith, thank you for sharing your experience at Hampton Inn & Suites Santa Monica! We're delighted to hear that you enjoyed your stay. Our team members work hard to ensure guests have excellent stays, and your feedback is much appreciated. We look forward to welcoming you back in the future!

10/10 - Xuất sắc

Mirna

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Todo muy limpio tranquilo y cerca de la playa
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 20/05/2024
Mirna, gracias por tus amables palabras. El equipo del Hampton Inn & Suites Santa Monica está encantado de que haya disfrutado del ambiente limpio y tranquilo y de nuestra proximidad a la playa. Esperamos recibirlo nuevamente.

2/10 - Tồi

Lynette

Nothing
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 12/05/2024
We appreciate the feedback, Lynette.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

4/10 - Kém

Tasha

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was super close to the homeless center and there were homeless people sleeping in front of the door etc.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 02/05/2024
Tasha, it's regrettable to read that your experience didn't align with your expectations. The points you raised surrounding the location and the surrounding environment are indeed concerning. Our goal is to provide a pleasant stay for all guests. We're taking your comments to heart and are working towards bettering the guest experience. We hope for the opportunity to deliver a more comfortable stay in the future.

10/10 - Xuất sắc

Phyllis

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Helpful and friendly staff Very nice breakfast Convenient to bus to downtown LA
Lưu trú 4 đêm vào Tháng 4, 2024
Customer Service trả lời vào 29/04/2024
Phyllis, it warms our hearts to hear that you enjoyed your stay at Hampton Inn & Suites Santa Monica. We’re glad to learn that our friendly team members provided good service and that you appreciated the breakfast and location. Thank you for choosing us, and we hope to welcome you back in the near future.

4/10 - Kém

Mireya

Đi cùng bạn đồng hành
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
The employees at this property and neighboring property’s are currently on strike (Local 11) and they have 35 people with an orchestra outside the hotels starting at 6 a.m. sharp. The staff working is not the most pleasant and it’s unfortunate because the hotel itself is very nice.
Customer Service trả lời vào 28/04/2024
Mireya, we regret to hear that your stay was disturbed by external factors. We aim to provide all our guests with a restful and comfortable experience. We assure you our team is actively addressing the concerns you've raised. Regarding your comment about our team members' demeanor, we regularly hold training to ensure high standards of hospitality. We appreciate you taking the time to provide feedback and hope you'll consider giving us another opportunity to serve you better in the future.

6/10 - Được

Lisa

Thích: Sạch sẽ
Lưu trú 3 đêm vào Tháng 3, 2024
Customer Service trả lời vào 28/04/2024
Thank you for sharing your feedback, Lisa!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

4/10 - Kém

John

Khách đi công tác
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My room wasn't ready. Noisy protestors right outside the door. I ask twice for an email receipt, still have not gotten. Breakfast was served an hour later than it was supposed to.
Lưu trú 1 đêm vào Tháng 4, 2024

2/10 - Tồi

Joseph

Đi cùng gia đình
This was one of the worst hotel stays I've ever had. The mattresses are cheap spring mattresses amd the bed sheets amd blankets are thin and rough. The hotel is near the Santa Monica pier but the neighborhood is really bad. Lots of homeless people and we didnt feel safe to walk to the pier. And then the hotel workers were on strike in the morning banging on drums and blowong horns right in front of the hotel at 7am!!!
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 19/04/2024
Joseph, we sincerely regret to hear that your stay did not meet your expectations. We understand you had concerns regarding the comfort of our bedding and your feeling of safety around the local area. We aim to provide both quality and hospitality in our amenities and service, and we apologize if this was not achieved during your stay. We also acknowledge your comments regarding the noise distraction in the morning, understanding that it disrupted the tranquility we strive to provide. Please rest assured that our team and the local community are always working together towards improvement. We appreciate your feedback and we hope for another opportunity to provide a superior experience in the future.

4/10 - Kém

Youssef

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
It definitely wasn't worth the money. We found a small cockroach in the room , we informed the staff and honestly they acted quickly on it and offered to change the room and sent pest control. The complimentary breakfast was below average I would say. There was no parking , even though they do have a garage inside and they only had valet for 50 dollars a night which is absurd !
Lưu trú 3 đêm vào Tháng 4, 2024
Customer Service trả lời vào 16/04/2024
Youssef, we appreciate you taking the time to share your feedback with us. We regret any inconvenience caused by the unexpected incident in your room. Your satisfaction is important to us, which is why our team members were quick to address the issue. On a different note, we're constantly striving to provide a variety of breakfast options that cater to many preferences, so we're saddened to hear it did not meet your expectations. Parking in the area is often challenging and valet can be pricey we understand, and we are always working on providing better solutions for our guest. We hope you may consider giving us another opportunity to better meet your expectations in the future.

10/10 - Xuất sắc

FACUNDO

Thích: Sạch sẽ, nhân viên & dịch vụ
Muy linda
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 16/04/2024
Facundo, es maravilloso saber que tuviste una excelente experiencia en Hampton Inn & Suites Santa Monica. Agradecemos que haya elegido nuestro hotel y esperamos volver a verle pronto.

8/10 - Tốt

Paul

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
Hotel was very clean. All staff were very helpful.
Lưu trú 3 đêm vào Tháng 4, 2024
Customer Service trả lời vào 10/04/2024
Paul, we're delighted you found the Hampton Inn & Suites Santa Monica impeccably tidy. It's also terrific to hear that our team members went above and beyond to assist you. We'd love to welcome you back anytime. Thanks for the wonderful feedback!

10/10 - Xuất sắc

CESAR, MINNETONKA

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 4, 2024
Customer Service trả lời vào 09/04/2024
Cesar, thank you for your perfect rating of the Hampton Inn & Suites Santa Monica on Expedia. We always aim to provide excellent service and facilities and it's reassuring to know we met this standard during your stay. We're looking forward to your next visit with us.

8/10 - Tốt

Aaron

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
If not for the amazing staff, I would of found my stay disappointing. The staff really made the difference given the limited nature of aspects of this hotel.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 08/04/2024
Aaron, it's heartening to hear that our team members made a positive impact during your stay at Hampton Inn & Suites Santa Monica. We're committed to continuously enhancing our services and facilities to guarantee guest satisfaction. Thank you for your feedback and we look forward to hosting you again soon.

8/10 - Tốt

Troy, Oakland

Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 26/04/2024
Troy, thank you for your recent stay at Hampton Inn & Suites Santa Monica and for sharing a rating on Expedia. It seems we've met most of your expectations and we're committed to strive even further. If you have any suggestions that could have enhanced your experience, please feel free to share. We can't wait to host you again in the future.

4/10 - Kém

Ashleigh, Marysville

Không thích: Nhân viên & dịch vụ
Lưu trú 5 đêm vào Tháng 3, 2024
Customer Service trả lời vào 05/04/2024
Ashleigh, while it's disappointing to see that your stay didn't meet your expectations, your feedback is valuable. Without specific details it's challenging to address your concerns directly, but we strive to improve our service consistently. We would warmly welcome another opportunity to host you and show you the quality experience we're capable of delivering.

10/10 - Xuất sắc

Megan

Lưu trú 2 đêm vào Tháng 3, 2024
Customer Service trả lời vào 21/04/2024
Megan, thank you for taking the time to rate Hampton Inn & Suites Santa Monica through Expedia. We're thrilled to see that your experience with us was enjoyable and we look forward to welcoming you back the next time you are in Santa Monica. Your satisfaction is our top priority. Safe travels!

2/10 - Tồi

brian

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel is one of only a handful of area hotels that has failed to reach a settlement with its union. I learned this the hard way at the crack of dawn when I awoke to the sounds of pandemonium outside the hotel. I learned a second lesion once my kids and I boarded the elevator. The protestors weren’t just outside of the hotel: they were freely given access to the. Real fast area with bullhorns, drums and other noisemakers. My hearing wasn’t the same after just a few minutes exposure to the noise levels. The pool area: forget it! The protests are so loud that you can’t hear yourself think. You can easily Google more to learn about this. Management ignored three separate attempts that I made fo contact them. They could care less. Honestly, I leaned a valuable lesson about crossing picket lines. Never this hotel again. Thank you in advance mr. Manager for whatever platitudes you offer on this remark. You ignored me while I was at your hotel. That’s what potential guests need to know. Caring on Expedia isn’t the same as caring while i am still a customer.
Customer Service trả lời vào 31/03/2024
Brian, we're truly sorry to hear about the disturbances you've experienced during your stay due to the nearby activity. The tranquility of our guests is a top priority, and we understand how this situation might have affected your experience. It's unfortunate that you felt your communications were not acknowledged; our management always strives to be responsive. We can assure you that we're making significant efforts to make things right. Your feedback is highly valued and will be addressed further. This experience certainly doesn't reflect the service standards we aim to impart. We genuinely hope you'll give us another opportunity in the future.

4/10 - Kém

Brook

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They charged a full rate for a room at a time when their employees were loudly on strike blocking the front entrance of their location shouting and banging drums. The rates should have been cut or even cancellation offered with relocation to a different property.
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 01/04/2024
Brook, we regret that you experienced disruptions during your stay. Our goal is to provide a tranquil environment for our guests and we understand your concerns regarding the situation at the front entrance of the hotel. Also, we hear your feedback regarding room rates and understand that they are an important part of the experience. We appreciate your comments as it helps us better serve our guests in the future.

8/10 - Tốt

Yusuke

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
上の階の足跡がとても響いて気になったのと、滞在期間の2日目に部屋の掃除を頼んでもしてもらえなかった点は残念でした。しかし朝食無料やスタッフが親切な点、周辺に買い物できる場所もい点など、総合的には過ごしやすかったです。
Lưu trú 6 đêm vào Tháng 3, 2024
Customer Service trả lời vào 29/03/2024
ハンプトン イン & スイーツ サンタ モニカのユースケさん、貴重なご意見に感謝いたします。ご滞在中に上の階からの騒音が発生したこと、またお部屋の維持管理に問題があったとのこと、大変申し訳ございませんでした。しかしながら、無料の朝食にご満足いただけたこと、またチームメンバーが親切で親切だったことを嬉しく思います。また、近くのショッピングの利便性がお客様にとって便利だったことを嬉しく思います。バランスの取れたレビューをありがとうございます。次回のご訪問でさらに良い体験を提供できることを願っています。

8/10 - Tốt

Walter

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a one night stay and everything was fine.
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 25/03/2024
Walter, thank you for sharing your brief stay experience at Hampton Inn & Suites Santa Monica. We're delighted to hear that your stay lived up to expectations. If your travels ever bring you back to Santa Monica, we hope to have the opportunity to serve you again. Safe travels!

8/10 - Tốt

Victoria

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 3, 2024
Customer Service trả lời vào 25/03/2024
Victoria, thank you for choosing Hampton Inn & Suites Santa Monica and for taking the time to rate your stay on Expedia. We're glad to see you had an overall positive experience and we'd be delighted to welcome you back in the future. Safe travels.

10/10 - Xuất sắc

Sanjuana

Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The place was clean it smell clean
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 19/03/2024
Sanjuana, thank you for your lovely review! We're thrilled to hear you appreciated the cleanliness at Hampton Inn & Suites Santa Monica. Our dedicated housekeeping team works hard to ensure our guests can experience a fresh and inviting atmosphere. We look forward to welcoming you back on your next trip.

6/10 - Được

April

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 20/03/2024
April, it appears that your stay at Hampton Inn & Suites Santa Monica didn't meet your expectations entirely based on the rating you've given. If you have any specific feedback or suggestions that could help us enhance our services, please feel free to share them. We hope to have another chance to deliver a more satisfying experience.

6/10 - Được

Amanda

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Front desk person thay checked us in was very rude. A lot of people loitering in front of property. Made it feel unsafe.
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 18/03/2024
Amanda, thank you for sharing your feedback. We regret if your experience of our front desk hospitality did not reach your expectations. Our team aims to project friendliness and helpfulness at all times. Regarding your safety concern, be assured that we give utmost importance to our guest security, though we acknowledge your feeling of unease. Your remarks help us reflect on our service. We appreciate your review as it provides us an opportunity for improvement.

10/10 - Xuất sắc

Jane

Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was excellent! Above and beyond!
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 17/03/2024
Jane, it's wonderful to hear that you found our team members at Hampton Inn & Suites Santa Monica to be excellent and going beyond expectations. We value your feedback and look forward to welcoming you back during your next visit to Santa Monica.

2/10 - Tồi

John, San Diego

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I was clearly informed by the valet that parking would cost $15, and there was a sign in the garage confirming this rate. However, upon checkout, I was charged $50. This was significantly higher than the $10 to $20 range typical for parking in the area. When I expressed my concern with a call to the front desk, I was told that $50 was indeed the price I was quoted. The similarity in the sound of the amounts and the substantial difference from nearby garages feels like a bait-and-switch tactic. Had I known the actual cost, I would have chosen alternative parking options across the street, where my friend paid only $20 for 24 hours.
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 12/03/2024
John, your experience with our parking service is regrettable. We take note that there seems to have been some confusion about the charge. We assure you it's never our intention to mislead. For this reason, we'll be checking to ensure our pricing is clearly communicated to our guests. We greatly value your business and hope for a chance to provide you with a more seamless experience in the future.

10/10 - Xuất sắc

Maria, Springville

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful spacious clean hotel in Sta Monica with very adequate gym — treadmill elliptical annd peloton bike with weights and biceps machine and heated pool spa facilities. Includes regular breakfast. Coffee was great!Nice beddings and interiors. Available Spectrum channels. If you’re in the middle floors, recommend ear plugs to avoid hearing the fan and the upstairs occupants.
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 11/03/2024
Maria, your feedback on the Hampton Inn & Suites Santa Monica is highly appreciated. We're thrilled to hear that you valued the spaciousness, cleanliness and well-equipped gym at our location in Santa Monica. Our team members make sure that our guests have a delightful breakfast experience accompanied by great coffee, and it’s good to know you enjoyed it.We thank you for the tip about the middle-floor rooms; we appreciate your observation as it contributes to improving our service. We look forward to welcoming you back in the future for another rewarding stay.

8/10 - Tốt

Michelle

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 2, 2024
Customer Service trả lời vào 11/03/2024
Michelle, it's delightful to hear you had a pleasing stay at Hampton Inn & Suites Santa Monica. Thank you for sharing your rating with us. We look forward to welcoming you back in the future.

10/10 - Xuất sắc

Ana

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was very comfortable and clean but THE BEST PART was the staff. They went beyond what they are suppose to and they were extremely nice and happy!
Lưu trú 6 đêm vào Tháng 3, 2024
Customer Service trả lời vào 10/03/2024
Ana, it's wonderful to hear about your delightful stay at the Hampton Inn & Suites Santa Monica. Our team members certainly take pride in providing an outstanding experience for our guests, and it's heartening to know you found them to be very helpful and cheerful. We're thrilled that you enjoyed the comfortability and cleanliness of our hotel. Your generous comments will inspire us to continue our high standards of service. We look forward to welcoming you back on your next trip to Santa Monica!

4/10 - Kém

Brian

Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 28/03/2024
Brian, thank you for taking the time to provide a rating. It's regrettable to learn your experience didn't meet expectations. We value your feedback and would greatly appreciate any specific details about your stay that could assist us in improving our future guests' experience.

10/10 - Xuất sắc

LILIAN

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel moderno y limpio, habitaciones amplias y el desayuno está bien.
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 05/03/2024
Lilian, nos complace saber que valoró la limpieza y modernidad del Hampton Inn & Suites Santa Monica, así como nuestras amplias habitaciones y nuestro satisfactorio desayuno. Apreciamos sus comentarios y esperamos darle la bienvenida pronto.

10/10 - Xuất sắc

minzhen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 05/03/2024
Minzhen, thank you for taking the time to leave a rating for Hampton Inn & Suites Santa Monica. We are pleased that you had a positive experience with us and we hope to welcome you back again in the future. Your satisfaction is our greatest reward.

10/10 - Xuất sắc

Randy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Customer Service trả lời vào 04/03/2024
Randy, your perfect rating for Hampton Inn & Suites Santa Monica is greatly appreciated! We're thrilled you had an excellent stay and we look forward to hosting you again on your next visit to Santa Monica.

10/10 - Xuất sắc

Juan Pablo de la

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 28/02/2024
Juan, thank you for sharing your top-rated experience at Hampton Inn & Suites Santa Monica. We're extremely pleased that you enjoyed your stay with us. Do return soon for an equally tremendous experience.

6/10 - Được

Steve

Không thích: Nhân viên & dịch vụ
Just very average for the price. Good location.
Lưu trú 4 đêm vào Tháng 2, 2024
Customer Service trả lời vào 26/02/2024
Steve, we appreciate your candid feedback. While we're glad you found our location enjoyable, it's disappointing to know that your overall experience did not live up to expectations. Assuring the satisfaction of our guests while providing an excellent value is certainly a top priority for us. We hope during your next stay, your experience better aligns with these expectations. Take care.

10/10 - Xuất sắc

JoAnna

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place to stay in Santa Monica!!!! The valet make it easy to come and go as you please and there is a Trader Joe’s and Target within walking distance!!!!
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 26/02/2024
JoAnna, thank you for sharing your wonderful experience at Hampton Inn & Suites Santa Monica. We're thrilled to hear that you enjoyed the benefits of our valet service and the proximity to convenient shopping locations. We strive to deliver the best for our visitors. We're eagerly anticipating your next visit!

10/10 - Xuất sắc

Ruben

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I loved the place! is close to everything in Santa Monica.
Lưu trú 2 đêm vào Tháng 2, 2024
Customer Service trả lời vào 26/02/2024
Ruben, it's wonderful to hear how much you enjoyed your stay at Hampton Inn & Suites Santa Monica! We're delighted that our prime location added extra convenience. We're looking forward to welcoming you back for another exceptional visit in the future.

8/10 - Tốt

Noreen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean, tidy, great breakfast
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 27/02/2024
Noreen, it's delightful to know you enjoyed your stay at Hampton Inn & Suites Santa Monica, particularly noting the cleanliness and our well-received breakfast. We appreciate your feedback and hope to welcome you back in the future.

10/10 - Xuất sắc

Ian

Lưu trú 6 đêm vào Tháng 2, 2024
Customer Service trả lời vào 20/03/2024
Ian, thank you so much for your stellar feedback. It's delighted to hear that your recent stay at the Hampton Inn & Suites Santa Monica met your expectations. We look forward to welcoming you back next time you are in the area.

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 25/02/2024
Thank you for this excellent rating!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hampton Inn & Suites Santa Monica! We'd love to host you again someday for yet another unforgettable visit.

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 23/02/2024
It's always a pleasure to receive feedback, even when words aren't used. Your high rating for Hampton Inn & Suites Santa Monica speaks volumes and we're thrilled you had such a fantastic experience with us. We hope to welcome you back soon for another memorable stay.

6/10 - Được

Sally

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi phòng
Lưu trú 3 đêm vào Tháng 2, 2024
Customer Service trả lời vào 21/02/2024
Sally, thank you for taking the time to rate your stay. It seems we didn't quite meet your expectations this time around. We value your feedback and will use it to reassess our efforts in providing a better guest experience in the future. We hope you will consider giving us another opportunity on your next visit.

6/10 - Được

Richard

Thích: Sạch sẽ
Lưu trú 3 đêm vào Tháng 2, 2024
Customer Service trả lời vào 20/02/2024
Richard, thank you for your recent visit. Your rating implies that there were aspects of your stay that did not entirely meet your expectations and we hope to get another chance to serve you in a more satisfactory manner.

10/10 - Xuất sắc

pamela

Khách đi công tác
Lưu trú 2 đêm vào Tháng 2, 2024
Customer Service trả lời vào 18/02/2024
Thanks, Pamela! It's outstanding your time at Hampton Inn & Suites Santa Monica was fantastic. We can't wait until your next visit!

10/10 - Xuất sắc

Danielle

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great p" Lace!
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 16/02/2024
Danielle, it's wonderful to hear you enjoyed your stay at Hampton Inn & Suites Santa Monica! We're delighted you had a great experience. We look forward to having you as our guest again in the future.

10/10 - Xuất sắc

Ryohei

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staffs.
Lưu trú 2 đêm vào Tháng 2, 2024
Customer Service trả lời vào 16/02/2024
Ryohei, we appreciate your kind feedback. At Hampton Inn & Suites Santa Monica, we strive to provide our guests a warm and welcoming experience. We genuinely take pride in the friendliness of our team members and are glad you recognized their efforts. We look forward to your next stay.

2/10 - Tồi

Michael

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was disinterested when trying to check in. The TV didn’t work in the room, had to call maintenance. There were no cups for the coffee maker. The room was very noisy, could hear people in room above. There was no self parking. We had to pay an extra 55.00 for valet parking. I can not recommend this hotel
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 15/02/2024
Michael, we regret to hear about the challenges you experienced during your stay, including the lack of interest shown at check-in, TV troubles, lack of coffee-maker essentials, and disturbance from other guests. We take these matters seriously and will resort to necessary steps to improve. Regarding parking, we understand that the additional fee for the valet service can surprise some guests. This is something we are constantly evaluating in order to provide the best experience. Your honest feedback is important and we place great value on it. Thank you for taking the time to share these details. It is our hope to have the opportunity to better serve you in the future.

8/10 - Tốt

Vanessa, Pomeroy

Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 21/03/2024
Thank you for taking the time to leave us a 4/5 rating, Vanessa!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hampton Inn & Suites Santa Monica.